Customer Service Sales
Resume:
Sha’Non T. Simmons
Dallas, TX 75211
acu1e5@r.postjobfree.com
CAREER OBJECTIVE
•Looking for a new position with a positive company. Manages own work and project assignments with the ability to maintain a professional demeanor in a fast-paced enviornment, handle with ease multiple requests simultaneously. Bringing personal care expertise and special skills pertaining to basic nursing and pharmaceutical knowledge to provide a home like feel to patients’.
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EXPERIENCE
Certified Nursing Asisitant/Pharmacy Technician PAS 06/2014 to Present
Series/Pay Plan: GS-0621-/05-2
Veteran Affairs North Texas Health Care System
4500 S. Lancaster Road
Dallas, Texas 75216
Jeffery Allen 214-***-****
Hours/week: 40 hrs/week (Full Time)
•Prepare patients room for admission;
•Demonstrates excellent customer service and relations with staff, public and higher echalon
•Verify medical supplies needed;
•Transport patient to discharge center, then to the inpatient pharmacy to retrieve medication.
•Transport patient to the main entrance to be picked up by family.
•Restock materials needed and equipment for admissions/discharge.
•Take and record vital signs
•Supports the secretary to Senior Management, and provides support to other department officers as needed.
•Receives incoming telephone calls, greet visitors, emails and distribute and direct accordingly.
•Answer technical and non-technical support.
•Responsible for a wide range of administrative tasks including; maintaining supply and equipment orders and ensuring the procurement policy are followed.
•Provides collection of blood specimen from patients and data entry.
•Ensures appropriate level of stock is maintained for staff use focusing on efficiency of delivery, and ease of visually locating and retrieving the items needed
•Manage and stock the medical supply closets for replenishment
•Preform other duties as assigned.
NURSING ASSISTANT CLC-A 03/2014 to 06/2014
Series/Pay Plan: GS-0621/05
Veteran Affairs North Texas Health Care System
4500 S. Lancaster Road
Dallas, Texas 75216
Jackie RN CLC-A
Hours/week:40 hours/week
•Interacted one-on-one with veteran patients,
•Performed specified patient care activities under the direction of a Registered Nurse:
•Prepared patient for admissions & discharges
•In-depth knowledge in taking blood pressure, respirations, pulses and temperature
•Provided extensive supportive/rehabilitative care
•Capable of bowel and bladder handling and recording results
•Bed Bath
•Range of Motion
•Install and empty catheter bags
•Reported changes in behavior, body complaints and appearance
•Specimen Collections
• Utilized computerized record system to manage patient information.
•infection control procedures
•Turn and change beds
Transferred to Pre-Admission/ Discharge Center
VOLUNTEER (PHARMACY) 03/2012 to 03/2014
Veteran Affairs North Texas Health Care System
4500 S. Lancaster Road
Dallas, Texas 75216
Phone: 214-***-****
Mechellel Williams
Hours/week: 55 hours/week
•Prepared labes and filled prescriptions according to government policy and procedures.
•Secured medications daily and categorized in alphabetical order.
•Checked medication labels for errors.
•Directly assisted an average of 80 customers per day, responded to various inquires and problems.
NURSING ASSISTANT
SILVERADO SENIOR LIVING CENTER 02/2011 to 08/2013
8855 W. Valley Ranch Parkway
Irving, Texas 75063 469-***-****
Barbara Moore
Hours/week: 50 hours/week
•Provided hearten and reassurance to residents and their families
•Dedicated care for residents with early to late stages of Alzheimer, Dementia, Parkinson’s.
•Documented changes in behavior in resident’s chart and the Registered Nurse
•Changed and turned beds
•Well versed in ensuring the personal hygiene standards of residents
•Assisted with feeding,
•Cleaned and bathed residents
•Substantial knowledge of assisting residents in transporting and ambulation
•Capable of bowel and bladder handling and recording results
•Ensure compliance with all company and program policies, procedures, and other directed practices.
MEAL MONITOR / TRAINER 08/2009 to 01/2010
Denton state Supported Living Center
3980 State School Road
Denton, Texas 76210
Hours/week: 60 hours/week
•Maintain accurate and current records on all residents homes according to all state
Regulations.
•Provided appropriate nutritional management in conjunction with the registered dieticians to
Meet the individual needs of the adolescent and geriatric residents.
• Serve as a liaison between patients and food services to facilitate compliance with prescribed diet order and ensure patient satisfaction.
•Developed written reports of findings and recommendations and Take corrective action when indicated or /warranted.
•Coordinated local training efforts
•Enhanced plans and review instruments for special program reviews.
•Outstanding organizational abilities demonstrated through care giving positions
•Monitored meals and environment of acute ill residents with long term health issues
•Ensures encounter forms are completed in order to obtain appropriate workload credit.
•Posses analytical skills that include the ability to recognize and define problems, read and intrpret key points, and draw valid conclusions.
•Verified accuracy and completeness of information on paper or computer documents or records
• Practiced safety precautions, isolation techniques, and infection control by using proper hand washing technique and wearing personal protective clothing and equipment.
•Possesses office management and administrative skills inlcuding to manage and organize hard-copy and electronic files and filing systems.
•Patient and family-centered care by educating, mentoring, consulting and collaborating with a cross-section of patients, staff, caregivers.
•Conducted inventory of nonexpendable property and report excess property.
•Researches inventory discrepancies to identify and correct inventory accuracy problems.
•Written reports and business correspondence and effectively prepare information using verbal and visual means.
•Evaluated comprehensive documents submitted for appropriateness and adherence of specific state and federal programs requirements.
•Represented the local office in local high level meetings.
•Provided and analyzed technical training programs/assistants on all aspects of technical training programs.
•Researched and interpret policies in order to provide guidance and assistance to program clients and ensure complete consistent.
•Demontrated excellent customer service and relations with staff, family, patients' and high echalon.
•Identify problems within the training protocol and adherence to all state and federal requirements.
STORE MANAGER 10/2005 to 08/2009
Family Dollar Retail Store
2690 Metropolitan Parkway
Atlanta, Georgia 30331
Hours/week: 80 hours/week
•Revamp merchandise presentation strategies and special marketing campaigns, resulting in Increase store traffic and profits.
•Rountinely trained and oversight of store purchases and processes, contract awards and compliance with company, state and federal policies and guideline and other automated inventory package activities; as well as validated purchasing orders, and customer service.
•Implemented and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations.
•Ensures encounter forms are completed in order to obtain appropriate workload credit.
•Responsibilities’ included employing, cross-trained staff, merchandising, payroll, security, sales, employee benefits for part-time and full-time staff, drug testing, low staff retention, purchasing
•Researches inventory discrepancies to identify and correct inventory accuracy problems.
•Conducted inventory of nonexpendable property and report excess property.
•Motivated guided and develop the subordinate employees within the Human Resources Policy of Family Dollar Inc.
•Maintained office procedures, record/files of various types to ensure effective and efficient operation of the store.
•Processed all incoming and outgoing correspondence, materials, publications, and regulations per company policy.
•Inventory to include purchases, receipst, stocks, bar-code labels, issue to include FIFO, serial numbers, and purchase to replace items.
•Managed and trained all sales staff of approximately 15 team members
•Retrieve reports for data.
•Possesses office management and administrative skills including the ability to manage and organize hard-copy and electronic files and filing system.
•Analyze, manage, and prepared quality product;
•Scanned stock on hand and items
•Processed Human Resources personnel actions, recruitment changes.
•Utilize and enforce industry standards of safety and sanitation (FIFO)
•Conducted periodic audits of records to ensure compliance. Distribute mail, messages, and requisitions of office supplies and attend quarterly meetings and record proceedings to prepare upcoming sales.
•Adhere to company policies and standards
Wyndham Miami beach Resort & Spa
4833 Collins Avenue Miami, Florida
Chef Krupp
Lead Line Cook/Supervisor 60+hrs a week
•Analyze, manage, and equipped quality product
•Utilize and enforced industry standards of safety and sanitation.
•Used resources effectively and effectively, and managed a dynamic workload with a positive approach at all times.
•Organize, restructured, and significantly enhance processing of food preparation.
•Prepare daily entrees for restaurant and employee cafeteria.
•Orchestrated multiple activities together at once to accoplish a goal.
•Company's values and management principles live in our store.
•Assisted cooks on the preparation, cooking and presentation of different foods in the restaurant and banquets.
•Monitor and inspect inventory for proper quality and of food item quantities.
•Ensured the defined methods of cooking and garnishing.
•Maintained sanitation hygiene standards of kitchen and equipment.
Line Cook
Wyndham Anatole Hotel
2201 N. Stemmons Freeway Dallas, TX
Dallas, Texas
60+hrs a week
•Prepared various entrees daily for restaurant.
•Showed high intuition in processing, distribution, and disposing of deteriorated food.
•Increased the accuracy and productivity of food preparation.
•Organized and developed a system (FIFO) in the walk in pantry and walk in freezer.
•Maintained, Reviewed upcoming day’s activities.
•Monitored and Inspected inventory for proper types and quantities of produce, meats and dairy. Establishes, reviews, and evaluates food service, purchase of supplies, equipment.
•Verify daily products from vendors.
•Monitored food expenditure.
•Supervised the preparation and service of food
•Trained and oversaw kitchen workforce on recipe procedures, preparation and cleaning duties
AUTO TRANSPORTER/FLEET LEASE 10/2005-12/2007
Manheim Auto Auction
2244 Metropolitan Parkway
Atlanta, Georgia 30315
Milton Hooks
Hours/week: 60 hours/week
•Generated agenda for delivery of vehicles to and from the auction.
•Analyzed all vehicles to ensure that the vehicles were safe for transport.
•Liaison between auto dealers and management.
•Managed, planed, directed, inspected and oversee the operation, maintenance, repair and replacement of a fleet of motor vehicles and trailers.
•Technical and administrative responsibility to manage all owned and leased administrative use and special-purpose motor vehicles and trailers;
•Inventoried incoming vehicles.
•Used automated recurring reports
Assistant Store Manger
Dollar Tree
608 Holcomb Bridge Rd. Ste #200 11/2005-07/2006
Roswell, GA
Isis Qudiar
Hours/week: 60 hours/week
•Assisted customers daily.
•Ensured store cleanliness and organization.
•Managed and trained all sales staff of approximately 8 team members.
• Made daily bank deposits according to company policy.
• Ensure protection of company assets.
• Created a hands-on supervision environment that emphasizes sales floor management, customer service and sales generation.
• Effectively communicated and enforced company policy and procedures.
• Consistently sought new product knowledge so that you are an expert resource for your sales staff.
• Achieved store sales goals as given to you each month.
• Performed some non-selling functions including stock work, merchandising, display and price adjustments.
TECHNICAL SKILLS
•MS Excel
•MS Mega Stat
•MS PowerPoint
•MS Outlook
•MS Word
•UNIX
•Lotus 1-2-3
•Microcomputers
•Bridges
•Routers
•Vista
•Sharepoint
•CPRS
•TMS (Training Management System)
SECURITY CLEARANCE
NACI
July, 2012 to present
EDUCATION
•Bachelor in Food Service, Management, Johnson &Wales University, Graduated May 2004
•Associate in Culinary Arts, Johnson & Wales University, Graduated May 2002
•Aiea High School, Honolulu, Hawaii 1994
TRAINING/CERTIFICATES
•Equal Opportunity Course, 2014
•Pharmacy Technician/Phlebotomy
•Sterile Processing Certification 2014
•Pharmacy Technician 2014
•Phlebotomy Certification 2014
•Completed 600 hours of Clinical Training
•Completed 400 hours of Laboratory Training
•BLS and AED -2017
•Lean Sigma Six White Belt Certification 2016
AREAS OF EXPERTISE
•Facilitating
•Planning
•Supervising
•Managing
•Mentoring
•Multi-Tasking
•Training
ADDITIONAL DUTIES
•Office Equipment and Supply Monitor
AWARDS
•CIA Award 2014
•CIA Award 2015
•Office of Emergency Management 2015
•Outstanding Community Volunteer May 2011
•Outstanding Community Volunteer August 2011
•Patient Centered Care 2012
•CERT Community Emergency Response Team April, May, June, July 2011
SPECIAL KNOWLEDGE
•Medical Terminology
•HIPPA Regulations
•Medication Compounding
•Pharmacology of medications
•FDA Drug Safety Guidelines
•Good Manufacturing Practice (GMP)
•Anatomy & Physiology Terminology
• Prescription Filling
•Medication Inventory Management
• Pharmacy Practice Ethics
•EPA regulations
•Safety and Monitoring
• Patient Care & Interaction
•Drug Diversion Investigation Procedures (NF)
•Government Ethics Training
•60 WPM
•Immunization Updates
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