Post Job Free

Resume

Sign in

Customer Service Data Entry

Location:
Houston, TX
Salary:
open
Posted:
May 31, 2016

Contact this candidate

Resume:

Glinda Martin

Houston, TX • 832-***-**** • acu1d1@r.postjobfree.com

Personal Profile

Versatile professional with nearly 15 years of expertise administering operations and providing exceptional customer service in healthcare environments. Cross trained in reception, transaction processing, scheduling, and data management functions. Excel in both team environments and self-directed settings that require individual action and sound judgment. Demonstrate professionalism, ingenuity, and integrity at all times along with excellent written, oral, and interpersonal communication.

Key Skills and Abilities

Administrative Management

Healthcare Administration

Customer Service

Reception & Telephones

Process Improvements

Policy & Procedure Development

Data Entry, Sorting & Classification

Reporting & Recordkeeping

Computers & Office Technology

Manage day-to-day operations through oversight of and assistance to managers while supporting sales efforts and providing customer service. Prioritize flow of information and communication to and from clients and outside parties.

Work closely with managers, and support staff as lead administrator on special projects and activities

Schedule, prioritize, and evaluate the efforts of staff to carry out job duties and support long term objectives

Review, verify, and enter transactional data in appropriate EMR, order processing, accounting, or logistics management systems

Coordinate logistical elements as needed to receive/manage inventory, facilitate shipping, and deliver customer orders

Handle high volume of inbound calls, emails, and correspondence from clients, vendors, and/or partners

Create and edit correspondence or presentations using Word, Excel, PowerPoint, and Outlook

Establish rapport with clients or vendors to identify and remedy customer service issues in a mutually agreeable manner

Document all client related activity in appropriate computer systems for long term retention and analysis

Employment History

Zentec LLC, Houston, TX Office Manager 2005-2014

Oversaw day-to-day operations while communicating with clients and physicians in a positive and productive manner. Evaluated office procedures to identify and implement process improvements and systems enhancements that streamlined activity. Answered and routed calls, created correspondence, and researched/resolved customer service issues in a mutually satisfactory manner. Designed and implemented filing systems to ensure proper organization, storage, security, and confidentiality of records.

Methodist Hospital, Houston, TX Systems Communication Operator 2004-2005

Managed communication center and switchboards while fielding calls and routing callers to the proper number/extension based on predefined hospital guidelines. Supplied routine information and answered general questions with a helpful and courteous demeanor. Updated associated databases and tracked incoming/outgoing call activity to compile statistics and document records.

Harris County Hospital District, Houston, TX Health Call Center Representative 2002-2004

Maintained hospital communication network and received/routed calls from patients, loved ones, clinicians, and other health providers. Received emergency calls and dispatched first aid or medical practitioners to patients’ location as appropriate. Entered call data into centralized database system for long term retention, statistical analysis, and call reporting.

Education

Associate’s Degree, Houston Community College



Contact this candidate