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Sales Customer Service

Location:
New York, NY
Posted:
May 31, 2016

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Resume:

Dillard Jackson

**** ***** ****** *** ** Forest Hills, NY 11375

acu1cu@r.postjobfree.com c. 917-***-****

Sales Profile

Sales Associate Telemarketing Sales Account Management Inside Sales

Determined and customer-focused sales professional with recent experience leading success of telemarketing initiatives in competitive industries. Deliver continuous results and win sustainable revenue gains through employing exceptional relationship building skills and a solutions-oriented approach. Strong collaborator and committed team contributor. Expertly overcome customer objections to win new accounts and convert potential customers into loyal clients.

Core Competencies

Solutions-based Sales

Customer Service

Client Needs Analysis

Marketing Management

Relationship Development

High-impact Presentations

Campaign Launch

Sales Management

Business Administration

Education

Bachelor of Science in Business Administration, Marketing, 2007 York College, Jamaica, New York

Professional Experience

THOMSON REUTERS / PRACTICAL LAW New York, NY

Sales Associate, 4/2015 to Present

On-boarded to support sales growth for this multinational mass media and information firm by setting up appointments and answering product questions than securing demos for sale specialists. Promote and sell organizational services by completing 75-90 sales calls per day and 22 presentations each month. Compile, analyze, and report on metrics in CRM and Salesforce. Manage appointment schedules for clients and prospect meetings and presentations.

Intermediate-to-Advanced Microsoft Excel Skills, Familiarity with B2B,Salesforce Experience

Key Achievement:

Continually surpassed metrics in the areas of appointment scheduling and demo scheduling to win the Sales Associate of the Week in 2015.

Consistently attained and surpassed sales goals to support lucrative company bottom line.

COPART DIRECT Brooklyn, NY

Inbound Sales Representative / Vehicle Purchasing Agent, 6/2014 to 9/2014

Selected to join this auto salvage company to provide expertise in generating new customer accounts, negotiating contracts, cold-calling, market penetration, and closing sales agreements with an exceptionally high rate of return on investment. Generated referrals, opened new sales pipelines, and secured client accounts through providing best-in-class customer service. Performed market research, networked with business partners, and managed book of business of prospects and existing customers. Tracked, analyzed, and reported on sales performance and account metrics. Reported to senior company managers.

Salesforce Experience, CRM, Intermediate-to-Advanced Microsoft Excel Skills

Key Achievements:

Leveraged proven talent and vital motivation in closing client deals to win sales and attain aggressive revenue quotas.

Dedicated to bottom line company success; won the Home Run Sale of the Day recognition for securing a lucrative profit on a single automobile contract.

HEARING HELP ASSOCIATES Bayside, NY

Telemarketer / Recall Specialist, 2/2012 to 2/2014

Supported continuous company success and met sales goals while making 90-115 outbound calls daily; conversed with existing, former, and prospective patients / customers to identify needs, set up appointments, and answer product questions then secure sale of hearing aid product(s). Managed 15-20 phone appointments on a weekly basis to result in sales of 25-30 hearing aids per month ($62,000 in monthly sales). Compiled, analyzed, and tracked data on sales and performance metrics. Maintained call and appointment logs. Managed book of business including patient contact information.

Intermediate-to-Advanced Microsoft Excel Skills, Salesforce Experience,CRM

Key Achievements:

Generated $750K in sales during 2013 through applying superb customer service skills.

CABLEVISION Jericho, NY

Outbound Telephone Sales Representative, 8/2009 to 10/2011

Provided expert telemarketing services to engage new and prospective customers in conversations regarding cable and television products, generate interest, and secure final sale. Developed and delivered sales presentations. Fielded telephone calls and answered questions to set up service. Handled data management system (IDA billing system); tracked and reported results including call numbers and sales results. Processed invoices, managed sales orders, and adhered to company policies and procedures.

Intermediate Microsoft Excel Skills use it daily, Salesforce Experience,CRM

Key Achievements:

Consistently attained and surpassed sales goals to support lucrative company bottom line.

TIME WARNER CABLE College Point, NY

Outbound Telephone Sales Representative, 3/2008 to 4/2009

Created and delivered sales presentations during cold calls to potential new customers and existing customers to sell / upsell new and additional services. Presented information and promotions, answered questions, and negotiated contracts to win sales. Managed data in ACSR system; handled billing and pricing questions including discount offers; answered customer questions.

Intermediate Microsoft Excel Skills daily

Key Achievements:

Leveraged strong relationship building talents to win new customer accounts.

PINQUIST TOOL & DIE New York, NY

Sales Assistant, 6/2007 to 12/2007

Provided sales support to include outbound phone calls and customer interactions as well as administrative duties to include preparing shipments, tracking delivery, and processing incoming purchase orders; managed invoicing. Communicated with manufacturing department and collaborated with customers to meet expectations regarding production schedule and customer orders.

MORGAN STANLEY New York, NY

Batch Operator / Information Services, 7/1986 to 6/2005

Managed processes to ensure accurate and timely distribution of financial data to vendors. Coordinated with Branch Managers. Developed Excel spreadsheets and PowerPoint presentations.

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Previous experience with Morgan Stanley Dean Witter as Manager, Report Distribution, World Trade Center and Computer Print Operator.



Contact this candidate