Patty E. Moore

*** ********** ****

Broadway, NC 27505

228-***-****

acu1ct@r.postjobfree.com

Summary

Results oriented Operations Manager with a proven track record by reducing support turnover from >25% to <2% as well as inventory shrinkage from >16% to <6%; while handling a level of sales of $400M per year. Additional experience: a successful recruiter and trainer in the fields of non-profit, retail and communication including planning, implementing and conducting training sessions as well as the continuing education requirements of these industries. Practiced and proven time management and scheduling skills.

Software Experience

•Microsoft Word •Microsoft Excel •Microsoft Power Point •Microsoft Outlook

•LMS •Lawson •Other software – industry specific •PeopleSoft

Education

Bachelor of Business Administration GPA 3.2

University of Mississippi 62 hours

University, Mississippi

Associate of Business Administration GPA 3.98

Itawamba Junior College 69 hours

Fulton, Mississippi

Work History

ABRA Auto Body Shop Office Manager

Durham, NC 07/2014 – present

-Responsible for scheduling, accounting, record keeping; office management and external/internal customer service.

H & R Block Office Manager – Seasonal

Raleigh, NC 12/2013 - 07/2014

-Trained/supervised a staff of 12; ensured policies/procedures were followed; planned/implemented marketing events; and tax preparation.

Kitchen Collection Assistant Store Manager – Seasonal

Cary, NC 10/2013 – 12/213

-Aided in store start up/shut down; trained/supervised sales staff; was responsible for opening/closing, cash handling, inventory control, and internal/external customer service.

MS Department of Employment Security Interviewer/Investigator

Hattiesburg, MS 10/2011 – 07/213

-Conducted interviews for new claimants and investigations; conducted new hire training; and performed internal/external customer service.

Home Based E-Bay Business Owner

Hattiesburg, MS 08/2005 – 09/2011

Set up SOP; planned implemented and conducted marketing strategies; created/sold/shipped products.

IRS ITIN Clerk – Seasonal

Austin, TX 03/2011 – 05/2011

-Verified ITIN documents.

Cingular Wireless CS Rep Trainer

Ocean Springs, MS 04/2000 – 05/2005

-Conducted an 8-week training class; supervised 20-40 employees; maintained new hire records and handled discipline/correctives/terminations; full acclimated new hires into systems usage; planned/implemented/conducted continuing education course; and provided internal/external customer service.

Sears Operations Manager

Tupelo, MS 05/1993 – 04/2000

-Supervised 100+ support employees; reduced turnover to <2%; reduced inventory shrinkage to <6%; was responsible for inventory control, scheduling and the P & L.

Boy Scouts of America District Executive

Tupelo. MS 08/1987 – 05/1993

-Recruited leadership/membership/financial supporters; planned/implemented/conducted activities, events and training sessions.

References as requested

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