CHARLECIA MARTIN

LinkedIn: Charlecia Martin, C: 404-***-**** acu1c8@r.postjobfree.com

PROFESSIONAL PROFILE

Computer Systems Analyst and Client Support Administrator with 11 years of experience developing

software including back end, mobile and web. Demonstrated ability to develop customized

applications in a project-oriented environment with aggressive deadlines, working as a team leader.

Provided customer service support to customers to restore and configure network systems.

Monitored and managed the operation's security program to report security incidents to formulate

and apply corrective security procedures. A flexible and versatile performer committed to continued

excellence.

TECHNICAL SKILLS

Operating Systems: Windows Hardware: PC/Server Assembly &

98-2008, DOS, Mac OS Repair, Routers, Switches, Hubs,

Networking: LAN/WAN, DNS, Peripherals

DHCP, Ethernet, TCP/IP, ISDN,

Wireless, PING, NESTAT, Working independently and in

IPCONFIG, Fiber Optics, Backup group settings

and Recovery, Windows 7 Leadership

Migrations Web application design

Applications: MS Office, Antivirus E-Learning application

software, Firewalls, Ghost, development

Remedy, SharePoint, Active System administration

Directory, Remote Desktop, CSS

Directory Resource Administrator, Strong communication skills

Electronic Records Managing tight deadlines

Management, TBMCS ServiceDesk

Development Tools: JavaScript, Information Assurance

Java HTML, XML, Flash,

Dreamweaver, Director, 3D

Studio Max, Photoshop

EDUCATION

2016 Bachelor of Science: Computer Information Systems

Florida Institute of Technology - Melbourne, FL, United States

Senior Student with less than 6 classes to complete.

2015 Associate of Arts: Paralegal Studies

Community College of the Air Force - Maxwell Afb, AL, United States

ABA Accredited

2010 Associate of Arts: Criminal Justice

Community College of the Air Force - Maxwell Afb, AL, United States

CERTIFICATIONS

CompTia A+

CompTia Network (Pending)

EXPERIENCE

01/2009 to Current Computer Systems Analyst

United States Air Force – MacDill Air Force Base, Tampa, FL

Created non-classified internet protocol router and secret internet protocol

router accounts with a 24 hour turnaround rate, expediting user access to

official computer and electronic systems.

Assigned IP addresses for both unclassified and classified printers and rebuilt and/or

troubleshot both software and hardware problems for users as well as server

configuration, management and Web Development (using FrontPage and

Dreamweaver applications) and data backup and recovery.

Reconfigured a failed disk array doe the Integrated Maintenance Date System (IMDS), File Transfer Protocol (FTP) server, recovered vital information.

Processed up to 3000 trouble tickets; troubleshot and installed software; resolved all

issues; using Remedy ticketing system to keep track and document all users network

related issues.

Responsible for regular account maintenance, using Directory and Resource

Administrator (DRA) and Active Directory for personnel accounts, computer, printer,

and server accounts.

Installed and performed repairs to hardware, software and peripheral

equipment, following design and installation specifications. Resolving ample

software and hardware issues by troubleshooting equipment and purging hard

drives saving the Air Force 500,000 dollars.

Upgraded a 2000+ outdated computers with Microsoft 8, 90 days ahead of

schedule, ensuring Air Force security compliance.

Executed service delivery by performing: packaging applications, Win 7 migrations, PC-break fix, Desk-Side support, and MAC (moves, adds, and changes) according to managed client policy and procedure guide.

08/2006 to 12/2009 Client Support Administrator/Information Assurance Manager/Executive Assistant

United States Air Force – Yokota Air Base, Japan

Responsibilities within the Windows 7 environment included but were not limited to: network security, applying patches to current configurations, activating and deactivating accounts, circuits/ports, and identifying deficiencies in the current network configuration.

Engaged in the base Network Security utilizing Windows 7 Server and Windows 7

Operating System supporting over 72 million dollars of equipment.

Responsible for Network security and supplied updates to patches to current configurations, activating and deactivating accounts, and ports.

Identified deficiencies in the current network configuration for over 2000 non-Secure

Internet protocol Router Network (NIPRNet) users and 6 technological servers.

Dispersed IP address for both unclassified and classified printers and rebuilding and/or troubleshooting both software and hardware problems for users and server configuration.

Installed and configured 20 wireless laptops and servers for deployed units.

Managed installation of 150 patches for 1600 users; met Air Force level compliance suspense ahead of schedule.

Prioritized tasks and supervised 7 technicians while working with minimal supervision.

Acted as liaison between customers and leadership on hardware/software issues as well as procurement.

07/2004 to 07/2006 Computer Systems Analyst

United States Army Reserve – Fort McPherson, Atlanta, GA

Assigned IP addresses for both unclassified and classified printers and rebuilding

and/or troubleshooting both software and hardware problems for 8000 users, server configuration, and web development.

Familiarity with NIPRnet and SIPRnet LAN environments to include security requirements (Emissions Security, Operations Security and Information Security).

Performed data management: Managed process of planning, coordination and controlling.

Served as consultant/liaison for overall data information and knowledge planning and integration.

Identified and analyzed data, information and knowledge requirements.

Ran Symantec Norton Enterprise and virus detection and eradication programs.

Provided first level support for problem resolution for over 2000 users.

Troubleshot Commercial over the Shelf software problems as well at workstation

hardware issues; replaced workstations as needed.

Installed and upgraded hardware and software.

Assisted with hardware and inventory tracking.

Supported hardware and software procurement activities.

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