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Service Training

Location:
Castro Valley, CA
Posted:
May 31, 2016

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Resume:

Ronald House

Castro Valley, CA 510-***-**** acu1bo@r.postjobfree.com

Senior Production Supervisor

An accomplished operations leader with 20+ years of proven experience driving performance in various manufacturing, distribution, and production environments. Leverages expertise in building teams that exceed strategic goals and objectives, and brings added value in increasing efficiency and cost effectiveness through process improvement, training program development, and personnel management.

Core Competencies

● Production Operations Leadership ● Distribution / Shipping & Receiving ● Cross-Functional Collaboration

● Strategic Planning & Forecasting ● Project & Program Management ● Coaching, Training & Mentoring

● Auditing & Quality Assurance ● Service Level Agreements (SLA) ● Team Leadership & Management

Professional Experience

GHIRARDELLI CHOCOLATE COMPANY – San Leandro, CA 6/2002 – 11/2015

Senior Production Training and Scheduling Supervisor

Developed, managed, and coordinated training for BCT hourly employees, as well as all salaried personnel spanning operational, maintenance, supervisory, and management positions.

Partnered with plant operations staff to lead the ongoing planning and implementation of both new and existing projects throughout the plant.

Effectively managed and coordinated plant processing, packing, maintenance, and management training to meet operational needs of the plant.

Increased morale by providing growth opportunities for both hourly and salaried personnel through training program design, development, implementation, and administration.

Successfully redefined training processes to adhere to Union contract language, meeting the needs of department supervisors as well as enhancing training effectiveness.

Reduced training time and increased efficiency by developing a comprehensive Master Document Library and all associated training material, acting as a spring board for Standard Operating Procedures (SOP) and manuals.

ICI PAINTS – San Francisco, CA 7/2001 – 4/2002

Warehouse Supervisor

Oversaw all training, performance management, scheduling, and daily supervision, as well as evaluating personnel for the Shipping and Receiving department.

Ensured 100% accuracy with regard to product inventories, coordinating shipping and receiving dates and times with various third party truck carriers.

Minimized risk and enhanced safety by ensuring alignment to all internal policies and procedures, as well as with external guidelines and regulations.

Reduced the number of manual tasks required by introducing a rotational team concept, leading to considerable increases to output and less employee absenteeism.

Optimized tracking accuracy by implementing various computer programs to track daily output, and by securing buy-in from supervisors throughout the plant.

Continued…

ICI Paints, Filling Department Supervisor

Provided supervisory leadership and oversight for scheduling and day-to-day operations, in addition to coordinating activities for specific production areas of the Filling department.

Played a key role in cross-functional STOP (Safety Training Observation Program) audits, ensuring 100% alignment to all policies, procedures, and best practices.

Reduced cycle time and increased productivity by developing and implementing new tracking forms and streamlined procedures for the department.

Drove performance by providing the training, coaching, mentoring, and development for team members to exceed all production goals and Key Performance Indicators (KPI).

DOUWE EGBERTS COFFEE SYSTEMS – San Jose, CA 6/2000 – 2/2001

Regional Service Operations Manager

Supported and trained on installation, service, and preventative maintenance of D.E.C.S. dispensers to distribution partners and third party service organizations.

Administered certification for training to all third party service providers, as well as distributor service organizations.

Monitored the recommended level of parts necessary to administer service needs for customers, meeting critical Service Level Agreements (SLA).

Reviewed, coded, and approved service invoices, and provided clear and concise documentation of visits to service organizations, cold storage audits, vehicle logs, safety updates, and customer PM visits.

Managed a multi-state territory spanning Northern California, Nevada, Idaho, Utah, Colorado, and Wyoming.

MOTOROLA, INC. – San Jose, CA 6/1996 – 6/2000

Production Supervisor

Coordinated a wide range of production activities with manufacturing production or processes for multiple products.

Supervised and coordinated activities of associates in specific production areas, and maintained accurate records through quarterly audits and reviews.

Developed and monitored procedures, ensuring the organization met all goals and objectives for quality, productivity, and cost savings.

Successfully implemented a new quality improvement program, as well as corresponding measurement tools to track and analyze adherence to Key Performance Indicators (KPI).

Built and delivered excellent quality products on schedule to customers by establishing and communicating clear objectives for team members.

Education & Certification

San Jose State University, Bachelor of Science (BS) in Business Administration (Partial Completion)

MS Office Suite (Word, Excel, Power Point, Visio), JD Edwards, Kronos Workforce Time Keeper, Kronos Advanced Scheduler, MS Share Point



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