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Customer Service Manager

Location:
Roanoke, VA
Salary:
45,000
Posted:
May 31, 2016

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Resume:

Jul **** -May ****

Evansville, IN

BRIGGETTE ASHBURN

SUMMARY:

General Manager @ Professional Transportation with background as Owner and operator of restaurant's and looking to join a growing entrepreneurial organization as part of the Executive team.Management experience and exceptional people skills.Desires a challenging role as a District Manager or General Manager. Computer proficient Customer needs Assessments Quick learner Customer Satisfaction Client-focused Customer Service Operations management Expense Control Results-oriented Lead Development Training and development Multi task Management.

SKILLS:

Clerical

Writing

Active Listening

Customer and Personal Service

Reading Comprehension

Speaking

Time Management

Computers and Electronics

Administration and Management

Coordination

Critical Thinking

Judgment and Decision Making

Monitoring

Social Perceptiveness

Active Learning

Personnel and Human Resources

Management of Personnel Resources

Complex Problem Solving

Public Safety and Security

Communications and Media

Instructing

Quality Control Analysis

Management of Material Resources

Transportation

Operations Analysis

Sales and Marketing

Operation and Control

EXPERIENCE:

General Manager

Professional Transportation

Provided onsite training.Monitored multiple databases to keep track of all company inventory.Successfully led key projects which resulted in positive outcome.Planned and executed Schedules.Effectively controlled the release of proprietary and confidential information for general client lists.Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo, aviation and K & R documents.Organized and coded all documents related to due diligence for acquisitions.Reviewed and provided comments on the adequacy of documents and 1362 Peaceful Ridge Road, Huddleston, VA 24104

Ph: 843- 254-0586

acu1bb@r.postjobfree.com

Mar 2001 -Feb 2009

Huddleston, VA

took necessary steps to cure any deficiencies.Prepared correspondence, accounting and financial documents for analysis.Managed 12 branches to insure they followed customer contracts/request also trained branch managers on company policies and procedures.

Interview and hire new employees.

Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements. Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.

Complete and maintain records such as state-required documents, tracking documents, or product inventories.

Restaurant Owner/Operator

Marina Cafe

Interview and hire new employees.

Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements. Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.

Complete and maintain records such as state-required documents, tracking documents, or product inventories.

Monitor employee and patron activities to ensure liquor regulations are obeyed. Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner. Count money and make bank deposits.

Investigate and resolve complaints regarding food quality, service, or accommodations.

Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.

Maintain food and equipment inventories, and keep inventory records. Schedule staff hours and assign duties.

Establish standards for personnel performance and customer service. Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.

Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities. Order and purchase equipment and supplies.

Review work procedures and operational problems to determine ways to improve service, performance, or safety.

Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.

Record the number, type, and cost of items sold to determine which items may be Jun 1987

Welch, WV

unpopular or less profitable.

AFFILIATIONS:

Member, Small Business Association (2008 - present) EDUCATION:

High School Diploma : General Business

Welch High

AWARDS:

Outstanding Achievement in Customer Satisfaction, 2013 with N-S Rail Road superintendent.



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