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Medical Assistant Customer Service

Location:
Saint Louis, MO
Salary:
16.00
Posted:
May 31, 2016

Contact this candidate

Resume:

Sharonica Mitchom-Bundrent

314-***-****

**** **** *****

acu1a1@r.postjobfree.com

Objective

To obtain a career within a reputable company that will assist in the development of my education, while providing progression in my career

Experience

Saint Louis University, Richmond Heights, Missouri

Senior Patient Coordinator/Medical Assistant 2012-Current

•Provides office support and Jr. Leadership strategies to ensure work production accuracy and patient satisfaction

•Ability to administratively delegate duties as assigned daily

•Obtains necessary referrals and authorizations for visits, procedures and tests

•Communicate courteously, clearly and concisely both orally and written financial obligations to patients as well as supervisors

•Properly produce logical written solutions to discrepancies with billing

•Work well under pressure with constant deadlines and frequent interruptions

•Exercise independent thinking and good judgment

•Experience in coordinating clinical staff schedules

•Schedules patient appointments and update demographic and insurance information in IDX;

•Assists in the maintenance of electronic patient records (EPIC); greets visitors and answers general questions,

•Maintain schedules for approximately 30 providers

•Work well under pressure with constant deadlines and frequent interruptions

•Assisted physicians with procedures (i.e. colposcopies, endometrial and vulvar biopsies, cryotherapy)

•Efficient handling of patient refills and authorizations

•Coordination of benefits for medications

•Ensure patient letters and correspondence letters are mailed or faxed in a timely manner

•Demonstrates skill in patient charting and review of history

•Prepares exam and treatment rooms with necessary instruments, supplies and medications

•Work well under pressure with constant deadlines and frequent interruptions

H&R Block, Florissant Missouri

Tax Professional 2015 Tax season

•Compute taxes owed by following tax code.

•Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.

•Help taxpayers by using their federal, state and local codes and see to it that clients receive the maximum benefit permitted under the law of government.

•Uncover potential deductions and credits.

•Advise against potential tax liabilities.

•Ensure clients do not pay unnecessary taxes.

•Review financial records such as income statements and documentation of expenditures.

•Interview clients to get a thorough picture of financial situation.

•Verify totals on past forms for accuracy.

•Calculate and invoice for form preparation fees.

•Consult tax law handbooks for especially difficult tax returns.

•Resolve customer complaints.

•Recommend additional products and services.

•Prepare tax returns using electronic filing software.

•Ensure a copy of the completed return is provided to the customer.

Betty Jean Kerr Peoples’ Health Center, Inc., St. Louis, MO

Medical Assistant 2011-2012

Demonstrate proficiency in taking patient medical history and vital signs as well as performing injections

Ensure cleanliness, sanitation and maintenance of facility and treatment rooms

Offer a caring, personal touch to patient education and treatment

Conduct EKG’s as ordered by the physician/Perform in house labs i.e., glucose, urinalysis and pregnancy test

Participates in educating, teaching and counseling patients to follow provider directions and promote optimal well-being and health

Prepares exam and treatment rooms with necessary instruments, supplies and medications

Texas Children’s Women’s Specialist

Medical Assistant 2007-2010

Efficient handling of administrative duties, i.e., answered multi-line phones, scheduled appointments, called in prescriptions and patient processing

Skillful in taking patient medical history and vital signs as well as performed injections and other diagnostic procedures

Assisted physicians with colposcopies, endometrial biopsies, wound care and staple removal

Ensured cleanliness, sanitation and maintenance of the facility and treatment rooms

Proficient in scheduling surgeries and obtaining the proper authorizations from insurance companies

Liberty Tax

Office Manager 2006-2007

Effectively direct and manage an office staff consisting of three to five tax professionals

Manage the preparation of federal and state income tax returns including the electronic filing process

Resolution of customer complaints and customer service issues

Maintain the appearance and condition of the office including all staff, workstations, and client files

Manage the weekly schedules of employees

Supervise staff in accordance with company policies and procedures

Assist in the training process of employees assigned to location

Perform any other similar or related duties as assigned

United States Army

Ammunition Specialist 2000-2004

Coordinate shooting ranges for multiple Army units

Organized pick-up and drop off times for residue and live ammunition

Supervised warehouse production

Filing documentation for soldiers



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