Nilesh Bhinde

C ****, Sushant Lok *, Gurgaon,

Ground Floor, Near Gold Souk Mall

Mobile : 987-***-****

Email: acu0rq@r.postjobfree.com

An organised, focused and résilient Manager in AP/AR having Team Leading expérience of more than 7 years and over all 11 years in total. People oriented professional with a positive attitude, also having a good eye on elements and adaptable to every framework.

Professional Synopsis:

November 2011 – till date working with Genpact (PLC), Gurgaon.

Manager in finance domain for one of the key player in Media industry (WPP-JWT).

Taking care of Procure to Pay, Travelling & Expenses & Accounts Receivable Process.

Managing and Leading team of 20 individuals performing following activities

Month End.

Invoicing, Batching, Coding of invoices, Credit notes, Suppliers Queries.

Daily report, Cheques run, forth night payment to suppliers,

Bank reconciliation, statement reconciliation of suppliers,

Correspondence with local offices to get the required reports, queries over the phone.

Working on People Soft, data export on excel, ageing analysis,

Debtor payment schedule, weekly and monthly payment schedule.

Additional Activities from Manager’s Prospect:

Conducting Monthly Governance Call with Onshore Client.

Preparation and Publishing of Dashboard on weekly basis.

VC with client for process updates

Weekly team huddles for ensuring that operations are smooth and no issue remains unnoticed from team point of view.

Engaging with Assistant Managers for quick turnaround.

Ensuring Skip sessions with team members as per the hierarchy of organisation.

Monthly One o One’s & Feedback Session.

Insuring the team member’s appraisals and year end documents closure.

Alignment of work in such a fashion that all team member’s growth and organisational goals are met hand by hand.

Maintaining the low attrition rate for the team compared under the same business umbrella.

Timely managing the hiring procedures and activities for own team and taking interviews for other processes as well.

Effectively motivating all the team members.

Project details:

Continuous improvement:

Worked on CI project to reduce the receiving cycle time of invoices from vendor to local offices.

Vendors were taking long time to send invoices to local offices from the date of invoice. Local offices were also taking time to send physical copy of invoices to head office to scan it to us.I have collected the data from receiving cycle time from vendor to local offices and from local offices to Head office. After analyzing the date I found that vendor is taking long time to send invoices to local offices, but company was paying to vendor on time.

After going discussion with client we start paying vendor from the date of receiving of invoices at local office. We saved a lot to working of working capital of client.

Bench Reduction

When this process started I had 3 bench resources in my team, I started collecting data of each agent and did data analysis with the help of time and motion. After few months when I saw that process is stable then starts cross training each resources and start calculating when I can reduce by bench and take work from by billable FT with the help of cross training. Within 2 years I had reduced 3 bench resources and reduced cost of company.

BPMS project

Project with the following steps Building Process, Operation Excellence, finalizing input/output metrics, set up measurement system, setting up reporting structure, visual management standardization and continuous improvement. It’s all about manpower requirement, defining SLA’s and designing of process map.

Transitions made during the tenure:

On-site Experience:-

Have transitioned the current process from New York (USA) to Gurgaon (India).

It includes the preparations of end to end process documents and trainings to counter parts in

India. All the SOP’s got signed as per the agreed SLA and the Toll gates were closed before the expected time.

Exceptionally managed the team in New York and been awarded for clearance of final White board presentation for all the team members.

Off Sight Experience:-

Have merged an on-going process of the same segment into current process. It increased the head count under same reporting hierarchy.

Rewards and Recognition:

During the tenure promoted from Assistant Manager to Manger in 2013 (within 1.5 years)

Have been awarded with several process awards such as gold and silver carrying a monetary sum of 1 lakhs INR.

Also been nominated for client DIP (Direct Incentive Plan) for exceptional performance during the tenure amounting to 4 Lakh.

Has been voted as best Front Line Manger across whole Line of Business.

People Orientation during the term:

Guided and promoted 3 team individuals from Process Developers to Management Trainee’s.

Also promoted 2 team members to Assistant Manager’s Level.

Previous Job experiences:

From June 2007 – July 20 11: Serco Leisure Ltd (UK) in Accounts Payable Department

Finance Executive

Invoicing, Batching, Coding of invoices, Credit notes, Suppliers Queries

Daily report, Cheques run, forth night payment to suppliers,

Bank reconciliation, statement reconciliation of suppliers,

Correspondence with supplier, queries over the phone,

Working on SAP & Great Plain online system, data export on excel, ageing analysis,

Debtor payment schedule, weekly and monthly payment schedule,

Litigation, settlement with debtors, processing invoices online,

From Oct 2005 –June 2007: Supporta Plc (NHS Payroll Department – Govt Job)

Payroll Clerk

Data input of NHS employees, sickness notes, expenses statement, monthly

And weekly payroll, timesheets, agenda for change, arrears calculation,

Pension Forecast, working on ESR (ERP package, Oracle), pension refund, data input online, dealing with retirement and divorce cases of members.

P45, expenses, P60, new starter, leaver

From Sept 2003 – Sep 2011: Matalan Plc, Leicester (Part Time)

Customer Service Assistant

Dealing with customers at front end, stock taking, maintenance of accurate delivery schedules, handling the day to day cash and banking requirement for the company and helping the in internal and external audits.

From 1999 - 2003: Standard Chartered Bank, New Delhi

Accounts Assistant.

Data entry of specialist, was recording Customers details for Auto Loans, And maintenance of petty cash expenses according to the organization standards for Sales Department.

Correspondence with Dealers and ageing analysis of Debtors Control Account.

Worked as a team leader with monthly target of sales, monthly collection report, refunds, etc.

Maintenance of Accounts of Agencies, Bank Reconciliation, Vouchers etc.

Education:

1995 - Bachelors of Commerce from Burdhwan University.

1999 – Company Secretary (CS Inter) from Institute of Company Secretaries.

2005 - Chartered Institute of Management Accountant (CIMA) UK

Passed Certificate for Business Accountant course.

IT Abilities:

Computer Literate, Ms Office, Internet, Sage Line 50, Oracle payroll, accounting package and People soft.

Personal Details:

Email Id : acu0rq@r.postjobfree.com/ acu0rq@r.postjobfree.com

Permanent Address : 88/714, Pushpak Apartment,132 Ft Ring Road, near Naranpura,

Ahmedabad 380063

Reference : Will be provided as required.

Declaration: I hear by solemnly declare that above details and facts provided are true and best to my knowledge.

All above are receded by the supporting documents & I take responsibility for genuineness of all.

(Nilesh Bhinde)

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