Gregory Michael Garza

Houston, Texas 281-***-****

acu0pl@r.postjobfree.com

SUMMARY

Performance-driven Engineer, Manager and Trainer offering 32+ years of combined experience in Engineering, Quality, Operations Management, Project Management, Safety and Training across multiple industries; PCs, High Technology Electronics, Wind Turbine Tools, Gas Turbine Engines and Compressors, Manufacturing, Machine shop and sheet metal fabrication and Railcar Repair. Proven track record as a catalyst for change, transformation and overall business process improvements. Consistently exceeds results in the areas of product quality, services and operating profitability through exceptional leadership and organizational development techniques.

CORE COMPETENCIES

Over 32 years of experience in the Quality engineering profession, with proven expertise in working with new product development teams to design for Manufacturability/Testability/Reliability/Quality.

A 16 year record of success as a “hands on” Manager in various civilian and military roles including Supplier Management, Global Field Service Repair Management, Manufacturing Quality Management and Auditing.

Certified QUEST team builder, team facilitator, team leader (Black Belt level), training instructor and Certified by the American Society for Quality (ASQ). Also trained in Intelex and 4DX principles.

Proven experience in implementing, auditing and enforcing API, ASTM, ASNT, ASME, AWS, IPC-A-610, OSHA and HSE safety and ISO 9001:2008 and ISO 14001 standards.

Proficient in TQM, Quest, DMAIC, Five-Why, 7-Step, 5S and 8D Root Cause Problem Solving practices.

Possess excellent project management and organizational skills, strong and effective supervisory and leadership skills, able to communicate effectively with all levels of management, highly proficient in Windows and Microsoft Office programs including Excel spreadsheet, Word processing and PowerPoint.

Supplier Quality Engineer for PCBA’s, Printed Circuit Boards, Peripheral Cards, Monitors, CRT’s, Flat Panel Displays, Power Supplies, Electrical Components, Plastics, Keyboards, Software, Packaging, Cables, Memory, Mechanicals, Fasteners, Connectors, Sheet Metals production, Metal hardware, Processing and Fabrication, Welding.

Experienced quality auditor for the US Air Force, Texas Instruments, Dell Computers and GBW Services.

Proficient with Procurement operations, Purchase Order processes and negotiation strategies, Contract Scope, Statements of Work, Master Service Agreements, Supplier auditing and Supply Chain Quality Management and coordinating work activities of contract personnel.

Established training programs and conducted training on all aspects of Continuous Improvement Program at all levels– civilian and military. Proven success in driving Continuous Improvement Programs, Business Process Improvements, Value Stream Mapping, Root Cause Corrective Action Programs (CAR), Lean Methodologies, Document Control and Review, Assured compliance with legal and safety regulations, Customer Complaint call monitoring, investigations and resolutions that improved the customer experience, PPAP, FMEA and APQP.

EXPERIENCE

GBW Services, (Railcar Repair), Houston, Texas 9/15 - Present

Corporate Quality Internal Auditor

Assigned to conduct annual quality program assessments of multiple railcar repair facilities as required by the AAR. Used comprehensive audit checklist to systematically measure compliance to the 24 elements of quality. Summarized findings, held inbound and outbound briefings to plant personnel on audit agenda and final results. Assisted in entering Process Non-Conformance reports (NCR and PNCR) for corrective actions and submitted final reports to senior management.

Watco (GBW Services), Railcar Repair, Houston, Texas 4/14 – 9/15

Regional Quality Director

Responsible for managing, coaching and developing railcar repair facility quality managers, inspection operations and overall quality programs. Assured plant-level compliance with AAR and FRA regulations, drove root cause corrective action programs, liaised with customer auditors, hosted weekly quality conference calls with all QA managers in my assigned regions as an open forum to discuss issues, exchange lessons learned and standardize key processes and synchronize them across the repair facility network.

Contract, Houston, Texas 01/12 – 02/13

Project Manager for Hewlett Packard (Computer Servers)

Project Manager for the Diagnostic and Tool Development (DTD) software development group. Managed project activities and periodic management reviews using the Agile Project Management System for innovative software tools that enhanced factory and field testing and troubleshooting for servers. Co-managed project Antigua that contained 5 individual projects that developed automated factory testing and diagnosability, failure reporting and real-time commodity performance feedback to original and joint design manufacturers (ODMs and JDMs) and assured correct Customer system memory configuration.

Contract Consulting and Engineering, Houston, Texas 08/11 – 01/12

Quality Engineer for Rolls-Royce Energy, Houston Service Center (Gas turbine engines)

Wrote and revised procedures for product repair and overhaul of gas turbine engines, rotors, blades and compressors including material inspection, assembly inspection procedures, policies and checklists. Conducted material inspections using calibrated gages and micrometers, Performed supplier repairs incoming inspections and conducted defective material review and disposition (NCR). Established a quarantine function to disposition excess and obsolete material. Identified and drove corrective actions for supplier material defects and repairs, established internal process improvements resulting in a $1.7 million savings over a 4 month period. Established HSE procedures for inbound hazardous material detection and proper disposition.

Contract Consulting, Houston, Texas 12/10 – 08/11

Quality Manager for Proinlosa, USA (Manufacturer of turbine windmill sub-assemblies)

Provided hands-on factory floor supervision. Designed and established a complete Quality Management System (QMS), wrote all procedural documents for product design and sheet metal fabrication, material inspection, manufacturing procedures, welding procedures and policies, flowcharts and checklists, supplier surveys and qualification processes, material certification and traceability documents and archive procedures, defective material review and disposition procedures and many other related documents. Achieved customer quality performance certifications. Established, trained and managed the Houston manufacturing facility HSE program.

Contract Houston, TX 06/10 – 11/10

Operations Manager for Neighborhood Centers, Inc. (Stay Connected Program)

Wrote all Operations policies and procedures for the “Stay Connected” program including security, facilities management and operations management including procedural flowcharts, checklists and security documents. Established “Lean” strategies and wrote plans and policies to reduce utility costs, office supply costs and vending and janitorial costs. Administered the Bissonnet facility HSE program.

Primary caregiver for Alzheimer’s patient (Mother) 05/05 – 05/10

Dell Computer Corporation, Round Rock, Texas

New Products Development Quality Manager 02/00 -04/05

Developed, managed and executed overall quality plan (APQP) that assured each newly assigned commodity and desktop system would achieve its performance goal within the 30-90 day time frame. Forecasted new desktop product failure rates (system and commodity level) during the development process. Scheduled and facilitated weekly cross-functional continuous improvement meetings. Drove 30-day Customer Satisfaction index improvements based on contact call center monitoring, analysis and trends. Teamed with the training department to improve instructional materials, improve lesson plans for product assemblers and developed informational training materials for peer managers.

(Dell) Field Service Repair Supplier Quality Engineering Manager 02/98– 02/00

Planned, staffed and managed a Supplier Quality Engineering team and cost center including data analysis function. Developed and implemented the supplier quality management strategies of third-party commodity repair suppliers and provided quality engineering support to Field Service operations. Assisted in Procurement activities by co-authoring SOW’s, MSA’s and resolved PO process issues impacting service levels, and negotiations of service agreements. Led team that developed commodity repair suppliers outgoing quality processes to achieve an 87.6% Dock to Stock quality level thus enabling the reassignment of 21 test technicians into value-add activities.

(Dell) Manufacturing Quality Engineering Manager 07/96 – 02/98

Planned, staffed, managed and coached ongoing training of the Mfg Quality Engineering team including the Failure Verification and Analysis Lab, Regulatory Agency Compliance team, Manufacturing Quality team, Regional Supplier Quality team and a Reliability Engineering team. Managed all departmental budgeting, employee work schedules. Managed and controlled expenses, accomplished major capital equipment purchases. Developed TQM skills of senior engineers. Managed the Inspections Team and led Engineering Team that tracked performance of made-to-order desktop systems, improved key processes, initiated supplier’s presence in factory failure analysis lab, provided technical support to factory operations and systematically drove factory failure rates to achieve Line-of-Business goals.

(Dell) Manufacturing Quality Engineer 10/93 – 07/96

Measured, collected, analyzed, reported and monitored factory failure data using SPC techniques and complex spreadsheets. Performed data analysis to identify unfavorable trends and developed appropriate corrective actions. Performed failure analysis on product and material failures. Achieved product and material performance and process improvements. Provided primary support to manufacturing for material problems. Resolved quality issues as needed. Managed Material Review Board activities, chaired weekly MRB team meetings and made appropriate financial decisions regarding defective material dispositions. Achieved Best-in-Class defective material stock levels. Developed troubleshooting checklists to assist debug technicians in fault isolation. Reduced common handling damage resulting in $1.2 million savings per year. Performed failure, test and acceptance criteria correlation studies between Dell and suppliers that resulted in improved test coverage for major commodities and improved quality and reliability performance. Reduced circuit board test costs by $326,000 per year. Lead cross-functional teams through Failure Modes and Effects Analysis exercises (FMEA) to assess product and process design risks and developed associated action items to resolve high risk factors. Lead several key cross-functional material and process improvement teams, coordinated worldwide material and process improvement activities. Introduced factory quality improvement initiatives worldwide. Assured correct implementation of ECN and Process ECNs.

(Dell) Supplier Quality Engineer 04/91 – 10/93

Performed supplier surveys, audits and appraisals for all PCBA, PCB and all other peripheral card suppliers, supplier performance analysis, implemented process audits to achieve process and material quality improvements and resolved NCR’s. Improved strategic partnerships with key suppliers. Interfaced with senior management on progress and results. Developed comprehensive material inspection plans that directed the activities of quality inspectors. Managed and drove major root cause corrective action activities and developed continuous process improvement programs for suppliers. Served as quality representative on new product design reviews and participated in PFMEA and FMEA’s. Managed the outgoing quality performance of material from key suppliers of critical sub assemblies. Jointly developed strategic relationships with Procurement agents for third party repair facilities, assisted in the development of their quality control processes and total quality management programs.

Texas Instruments, Austin, Texas 01/80 – 04/91

Over 11 years of comprehensive experience in various Quality disciplines including Manufacturing Quality Engineering supporting a wide array of product families. Held positions in Quality Process Auditing, IQC Engineering (PPAP), EMI/RFI Engineering. Performed extensive work in Shock & Vibration Lab, Product Safety Auditing (OSHA), and Regulatory Agency Compliance.

EDUCATION

Completed over 4 years of college credits during night school towards a BBA in Management (133 hours).

St. Edward’s University, Austin Texas. Transferred in all other credits while in attendance.

Austin Community College - 72 hours towards Pre-Engineering degree.

The Community College of the U.S. Air Force - Numerous technical and supervisory course completions.

Minot State College, Minot, North Dakota - numerous course completions.

Dell Computer Corporation - numerous technical and supervisory courses during 15 employment years.

Texas Instruments - numerous technical courses during 11 employment years.

Completed Project Management Professional Certification Course, 35 hours, 9/26/13

USAF Quality Inspector/Auditor School, 1976

USAF ICBM Advanced Missile Maintenance School, 1974

CERTIFICATIONS

AAR M-1003 Advanced Auditor School, GBW Services, 2015

AAR Basic Auditor School, GBW Services, 2014

Certified Quality Technician, American Society for Quality (ASQ), 1984

Certified Quality Engineer (IT), American Society for Quality (ASQ), 1986

Certified Quest Team Facilitator, Trainer, Dell Computers, 1995 (Black Belt Level)

Certified Quest Instructor, Dell Computers, 1995

USAF Quality Inspector/Auditor School, 1976

Held Top Secret and Secret security clearances.

MILITARY

United States Air Force 01/74 – 01/80

Quality Inspector/Auditor/Trainer for ICBM maintenance operations. Conducted maintenance procedure evaluations of personnel, silo facility inspections for safety and OSHA compliance. Performed annual quality audits of all maintenance squadron functional areas.

United States Air Force (Reserves) 01/86 – 10/2000

Munitions Maintenance Trainer for conventional munitions assembly operations. Developed innovative interactive training program including lesson plans, audio/visual props and computer-based training courses.

Viet Nam Era Veteran, Honorably Discharged, retired with 20 years of total credited service.

Contact this candidate