Warehouse Operations Manager
Resume:
Andrea Nieman
Redlands, CA *****
acu0p7@r.postjobfree.com
Objective
I am an operations management professional of warehouse, manufacturing output, logistics and supply chain operations including staffing, purchasing, inventory control, fleet management, SOP consulting and human resources. I have an 8-year background in warehouse management and 2 years in lean manufacturing output and storage. I am highly resourceful, using a multitude of tools and knowledge I have collected over the years with various companies to flesh out and implement any operations goal.
Experience
Conley’s Manufacturing November 2014-February 2015
Supply Chain and Warehouse Operations Manager
Creation, adaptation, training, and implementation of efficient logistics operations, lean storage practice, freight cost quoting protocol, safety, inventory management operations, back-end to manufacturing and sales-floor communication protocol, back-end to customer and carrier communication protocol, informed freight quoting procedure, and standard operating procedure regarding all manufacturing output activities for an established, family-owned and operated greenhouse manufacturing plant.
Accomplished the primary goal set forth by company leaders for the position of reducing missed shipped dates by half by assessing then adjusting existing supply-chain operations for inventory control, communications with purchasing, staff performance reviews and meetings, utilization of freight carriers based on types of freight and delivery locations, and establishing a previously non-existent communication protocol from the back-end with the sales department effecting more accurate quoted lead times. Within one month, ship dates were on-time or early at 75% of the total orders, up from 30% at best during the 90 day period prior to my signing on.
Reduced shipping costs by almost half by establishing an accurate and specific freight classification protocol for freight quoting, training sales staff how to accurately quote freight, and introducing carriers from my past logistics experience that specialize in certain regions, job sites, lead times, and freight needs to avoid over-charges.
Improved communication throughout the plant on order status by developing an organized system of shared files.
Establishment and consistent implementation of reviews, goal setting, and coaching systems for packers, loaders, inventory management staff, and drivers.
Establishment of efficient output and raw materials inventory and storage systems that directly contributed to higher production output, lower overhead cost and more efficient use of floor space.
Contribution to the development of an inventory management process for the plant using limited resources and consistent communication with purchasing.
Responsibility to communicate and work with production planning using delivery schedules to prioritize manufacturing orders to meet all delivery deadlines with the shortest time possible of finished product sitting on the floor.
Efficient waste and recycling management, as well as movement of raw material, waste, and finished material throughout the plant.
ATI Windows/ABC Window Systems February 2014-September 2014
Logistics Operations Manager
Creation, adaptation, training, and implementation of efficient logistics operations, lean storage practice, safety, fleet/forklift operations and standard operating procedure regarding all manufacturing output activities for a quickly growing and highly competitive window and door plant, along with two satellite locations, with little exposure to best practices and varied regulations and laws.
Management of a complex distribution system including an internal fleet, local delivery scheduling and loading, local installation, 3PL utilization and set-up, as well as truckloads to satellite locations. Internal fleet consisted of class A tractors, 53’ and 48’flatbed trailers, 53’van boxes, California permanent trailers, class C delivery vehicles, installation vehicles, and multiple LPG and diesel forklifts. I had the responsibility to ensure that the fleet was DOT, OSHA, and state compliant for California, Nevada, and Arizona, and to establish and maintain a 3PL shipping process that would greatly reduce the company’s shipping costs for LTLs.
Establishment of successful company forklift training and certification program that was OSHA and safety compliant.
Establishment and consistent implementation of reviews, goal setting, and coaching systems for packers, loaders, inventory management staff, janitorial staff, and drivers.
Establishment of efficient output and raw materials inventory and storage systems that directly contributed to higher production output, lower overhead cost and more efficient use of floor space.
Contribution to the development of an inventory management process for the plant and satellites.
Responsibility to communicate and work with production planning using delivery schedules to prioritize manufacturing order to meet all delivery deadlines with the shortest time possible of finished product sitting on the floor.
Efficient waste and recycling management, as well as movement of raw material, waste, and finished material throughout the plant.
Custom-Bilt Metals (a division of Custom-Bilt Holdings, LLC) January 2013- October 2013
Warehouse Manager/Inventory Control Manager
Responsibility for the success of assigned functions within a complex distribution and manufacturing center environment to ensure that it is an outstanding place to work.
Responsibility for the following: inbound operations (unloading and receiving), warehouse operations (pick-pack, break-pack), outbound operations (loading), transportation operations (yard, carrier relations) and office operations (e.g., transportation coordinators, customer service associates, general office associates).
Working with a team of subordinates and leads to develop strategies and objectives to maximizing productivity and leverage expenses for the distribution center.
My responsibilities included analysis of trends, problem solving, and motivation and development of myself and and my team in order to maximize customer service and contribution to the DC success.
Managing a manufacturing/production process that ensures little waste, accurate inventory and production recording, and best possible lead times.
Ensuring operational excellence in all warehouse areas, efficient operations of warehouse management system(s) and related equipment, inventory is received appropriately and efficiently and safely processed in the warehouse, proper layout of warehouse and product placement, and proper maintenance and organization of all warehouse areas so that it's appearance is conducive to creating a perfect load for customers and branch transfers.
Assisting company supply-chain operations with inventory management systems, and establishing branch-specific tools to maximize cost-effective amounts of on-hand inventory and re-ordering structures. Monitoring all inbound and outbound inventory and pushing consistent cycle-counting activity amongst the warehouse team in order to identify and resolve issues.
Assisting the branch manager with the evaluation of the effectiveness of and recommend alternatives for work methods, procedures, controls, and staffing to achieve accurate and timely movement and processing of product.
Ensuring warehouse layout is optimally aligned for maximum efficiency as seasonality and inventory needs require.
Assisting Branch Manager with financial, operational, people and process and service related objectives to drive continuous improvement and efficiency gains to reduce overall cost-to-serve.
Leading employees, and peers to anticipate and solve problems and plan for upcoming events, seasonal changes, etc.
Management of 3PL providers to ensure optimal performance and metrics are achieved.
Training and developing employees informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback.
Creating an employee-centered work place that demonstrates care and concern for all employees.
Ensure a culture of safety throughout the organization by following company and OSHA safety policies and procedures - monitor DC safety, physical security and operational metrics on a daily, weekly and monthly basis.
Keefe Group (a division of Centric Group LLC) July 2009- October 2012
Warehouse Manager II
Responsibility for the success of assigned functions within a complex distribution center environment to ensure that it is an outstanding place to work.
Responsibility for the following: inbound operations (unloading and receiving), warehouse operations (pick-Pack, break-pack), outbound operations (loading), transportation operations (yard, carrier relations) and office operations (e.g., transportation coordinators, customer service associates, general office associates).
Working with a team of subordinate warehouse supervisors and warehouse leads to develop strategies and objectives to maximizing productivity and leverage expenses for the distribution center.
My responsibilities included analysis of trends, problem solving, and motivation and development of myself and my team in order to maximize contribution to the DC success; managing through several supervisors to achieve results from a large number of hourly associates. Operation and employee training on lift equipment and lift equipment safety.
Managing to ensure operational excellence in all warehouse areas, efficient operations of warehouse management system(s) and related equipment, inventory is received appropriately and efficiently and safely processed in the warehouse, proper layout of warehouse and product placement, and proper maintenance and organization of all warehouse areas so that it's appearance is conducive to creating a perfect load for customers and on-site teams at prisons and county jails.
Assisting RVP, Warehouse Manager I, and account managers with the evaluation of the effectiveness of and recommend alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product.
Managing to ensure warehouse layout is optimally aligned for maximum efficiency as seasonality and inventory needs require.
Assisting business managers with financial, operational, people, process and service related objectives to drive continuous improvement and efficiency gains to reduce overall cost-to-serve.
Leading employees, and peers to anticipate and solve problems and plan for upcoming events, seasonal changes, etc.
Assisting in management of 3PL provider to ensure optimal performance and metrics are achieved.
Training and developing employees informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback.
Creating an employee-centered work place that demonstrates care and concern for all employees.
Ensuring a culture of safety throughout the organization by following company and OSHA safety policies and procedures - monitor DC safety, physical security and operational metrics on a daily, weekly and monthly basis.
Working to manage relationship with 3PL onsite delivery or transportation agent for outbound loads, and review transportation carrier performance with transportation agent.
Accountability for direct supervision of the work activities of others in addition to personnel issues -- including selection, termination, performance appraisal and professional development of subordinates.
The Home Depot June 2005- May 2009
Store Department Manager
This position entailed responsibility for the store team, focusing on customer service and maintaining certain metrics that keep the departments healthy.
Accountability to hire, train, encourage, and develop the associates in my team with an emphasis on customer service.
My team had to maintain certain standards that assist each customer that may not come in contact with an associate in the team, such as in-stocks, and store appearance.
This position included operation of and employee training on many different types of lift equipment, including LPG forklift, EPJ, order-picker, reach, slip-sheet, carpet-pole, and large capacity forklifts.
\This position required the maintenance of sales, markdown, and inventory control metrics.
Other duties I was accountable for are as follows: operations (including working with P&L), assisting store managers with the evaluation of the effectiveness of and recommend alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product, call center, purchasing, receiving, hiring/termination, scheduling for multiple shifts, customer maintenance, employee fund accounting, proper disposal and storage of hazardous waste, product knowledge and applications, logistics monitoring and planning, purchase order maintenance, merchandising, as well as performance appraisal and professional development of subordinates.
H&E Do It Yourself Centers March 2002- June 2005
Floor Manager
This position maintained this home improvement store’s front-end operations.
I was held accountable to train, develop, and monitor performance all store cashiers, maintain front-end loss prevention, will calls, special order processes, returns, and all front -end processes, including customer care and dispute resolution, record keeping, occasional operation of lift equipment, merchandising, and organization an delegation of necessary tasks.
Education
Redlands East Valley High School
High School Diploma
Aug 1997- June 2001
Crafton Hills College
Some College Coursework
Aug 2001- May 2002
References
Josh Azevedo
Branch Manager, Custom-Bilt Metals
Professional
Eunice Barrera
Office Manager, Custom-Bilt Metals
Professional
Jim Perry
Regional Vice President, Keefe Group
Professional
Tina Richardson
Warehouse Manager I, Keefe Group
Professional
Angie Hernandez
Warehouse Supervisor, Keefe Group
Professional
Amee Maiden-Dolan
Assistant Store Manager, The Home Depot
Professional
Athena Utz
Store Manager, The Home Depot
Professional
Kevin Kidder
Owner/Manager, Kidder Design Group
Personal
Alan Johnson
Owner, Alan Johnson’s Customs
Personal
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