**** ***** **

Houston, Texas

210-***-****

acu0p0@r.postjobfree.com

ALISHA THOMAS

PROFESSIONAL SUMMARY

Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

EDUCATION AND TRAINING

BACHELOR OF SCIENCE: HEALTHCARE ADMINISTRATION, 2016

Texas Southern University - Houston, TX, United States.

SKILLS

Self-directed

Results-oriented

Microsoft Office proficiency

Meticulous attention to detail

Time management

Professional and mature

Strong problem solver

PROFFESIONAL EXPIERENCE

Customer Representative 09/2015-04/2016

BB’s Boutique

Description of duties, responsibilities, and equipment operated:

Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Collected customer feedback and made process changes to exceed customer satisfaction goals.

Direct Support Staff 05/2015-08/2015

Educare

Description of duties, responsibilities, and equipment operated:

Informed supervisor when supplies were low. Cleaned and sterilized instruments and disposed of contaminated supplies. Observed and documented patient status and reported patient complaints to the case manager. Kept Record of temperature, pulse and monitored respiration of patient. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Provided transportation, assistance and companionship to clients. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Cleaned and organized patients living quarters.

Student Worker - Aquatics 01/2014-01/2015

Texas Southern University

Description of duties, responsibilities, and equipment operated:

Created and maintained spreadsheets using Excel functions. Received and distributed telephone messages and mail in a timely manner. Updated and revised aquatic web page. Created PowerPoint presentations used to promote activities available. Organized files, developed spreadsheets, faxed reports and scanned documents. Made copies, sent faxes and handled all incoming and outgoing correspondence. Supplied key cards and building access to employees and visitors. Maintained an up-to-date organizational chart based on incoming patrons as well as natatorium up keep.

Sales Associate 05/2010-08/2011

Sally Beauty Supply

Description of duties, responsibilities, and equipment operated:

Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Served as liaison between customers, store personnel and various store departments. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner. Tracked down sources of special products and services to meet customers' special needs. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Trained new employees on company customer service policies and service level standards.

References furnished upon request

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