Ashlea D. Brown

Hospitality Management Professional

SUMMARY

I am a results-oriented management professional with over 10 years’ experience in the hospitality and service industry. Background includes customer management, satisfaction management, quality improvement, strong presentation and communication skills, quality assurance, project management, and strategic thought leadership. I am ambitious, organized, and driven with a desire to move an organization forward in its business objectives. I desire to use my talents to help achieve organizational goals and make a contribution to the hospitality industry and to further my skill sets and knowledge.

Some of my personal attributes that I believe make me the right fit for an organization include being a team player, a strong leader, possessing solid people skills, dependable, effective management of large amounts of responsibility, loyal, and committed to success.

SELECTED ACHIEVEMENTS

Maintenance Engineer – State of Texas

June 2015 – Present

Management of floor care services and capital equipment

Chemical and environmental process management

Equipment and inventory control

File and documentation management

Floor restoration, buffing and sanitation

Safety management

Development, management, and leadership of team and floor staff

Area Supervisor – Doctor’s Associates/Subway Restaurants

August 2012 – May 2015

Operations manager for 5 stores

Development, management and leadership of store staff

Staff training and education

Payroll and scheduling management

Management of all food service operations and functions

Protocol development and management

Management of food storage, handling, and product management

Inventory management and shrinkage/waste control

Management of catering operation

Management of food preparation, baking, and presentation

Regulatory compliance for food safety and sanitation

Strategic customer service and management, building customer loyalty

Systems and technology management

Facilities management – interior and exterior

Corporate compliance and business process management

Report and documentation management

Management of banking and financial transactions

Lawn Care & Facilities Management – State of Minnesota

October 2009 – July 2012

Management of lawn care and landscaping

Employee management in lawn care operations

Employee training and development

Supervision of lawn care team

Capital equipment management

Report and documentation management

Certification in safety and sanitation

Hospitality Management & Food Service

May 2006 – October 2009

Taco Cabana – Shift Leader

Luby’s Restaurants – Concierge & Dining Room Service

Taco Bell – Kitchen & Dining Room Management

Whataburger – Shift Leader

EDUCATION

Tarrant County Community College

2100 Southeast Parkway Arlington TX 76018

Major: Business Administration, Business Finance

2015 – Bachelors’ Degree in Progress

Ysleta High School

8600 Alameda Avenue El Paso TX 79907

2007 – Graduation, Diploma

REFERENCES AVAILABLE UPON REQUEST

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