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Customer Service Training

Location:
United States
Posted:
May 30, 2016

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Resume:

Personal Information

Other Names Used and/ Maiden Name

Place of Birth

Citizenship Status

Eskisehir, Turkey

Dual citizen of the U.S. and Turkey

Clearance Information

Clearance

Agency/Organization

Date Clearance Granted

Clearance Level

I do not have an active Clearance.

N/A

None

Language Information

Linguistic Ability

Language and/or Linguistic Support

History

Translation Credentials

I can speak, write and read English and Turkish fluently.

Coding and summarizing case status electronically via ringtail

Taught Turkish to military adults learners. Taught English elementary school and high school students and Government, Corporate, and University personnel in preparation for TOEFL exam for 6 and half years

Translated important contracts/agreements/treaties/binders word for word/summarized documents regarding Turkish cases for Turkish government and courts as well as US law firms such as Winston & Strawn Hudson and Cadwalader located in DC under a time constraint via Ring tail program with the speed of 60wpm.

BA English of Arts University of Anatolia, Eskisehir, Turkey 1994

Professional Experience

Deployment Experience

Communicated with American Universities and British Universities for degree seeking trainees of organization

Translated birth certificates, diplomas, divorce decrees, Scotland Yard hearing records and criminal history records as well as governmental documents

Management, Leadership and Training Experience

Managed classroom activities as teacher at government schools

Led other language translators to have court documents translated in a timely manner with meticulous approach

Led trainees of organization both to get their high TOEFL scores from American Association and to get acceptances from the applied universities

Proofread, edit and approve documents for publication to Turkish or English when necessary

Notary for Official certification of Turkish documents brought by Turkish students seeking degrees in American Universities through the Office of the Turkish State Planning Organization, (SPO), Training Department for the Turkish Prime Ministry.

SUMMARY OF QUALIFICATIONS

Critical Thinking, Coding Documents, Customer Service, Expert on European Educational Policy, law and history, translated official Periodic Journals for the EU Affairs Department, General Director, Prof. Tugrul Arat, and various commissions. Teacher, translator and editorial skills in English and Turkish languages, wrote official communications for EU Training Department; Designed Curriculum, lesson plans and training materials for ESL students and TOEFL candidates.

EMPLOYMENT HISTORY

2012 Present

Customer Service Agent

Tot Solutions MD

2012 2012

Document Reviewer/Linguist

Winston & Strawn LLP Washington DC

2011 2012

Turkish Tutor

Anonymity

2009 2010

Doc. Reviewer/Linguist

Hudson Legal Washington DC

2008 2009

Turkish Instructor

ICLS Inclusive Washington DC

2009 2009

Document Reviewer/Linguist

Cadwalader LLP Washington DC

2007 2008

Tutor/Teacher

Academic Plus, Reston, VA

2007 2009

Customer Service

Westin Hotel Reston VA

1998 2004

Translator/ Turkish Instructor

Expert on EU Affairs

Turkish Prime Ministry-EU Affairs Department

FUNCTIONAL SKILLS

Governmental Policy and Procedure

Academic and Professional Mentor and Networking Leader

International Protocol and Hospitality

Public Speaking

Evaluation of English Proficiency for Turkish Government Staff

English Language Training for Turkish Government Staff

Curriculum design and development of total emersion English Courses

Teaching Skills

Adjust training style to the learning style of the students

oAudio, visual, verbal, or tactile

Positive reinforcement of students

Facilitate a collaborative learning environment

Research and development skills

Internet and Technical Skills for University Studies

Adaptation of Teachers Annotations, to classroom scenarios

Team Teacher for Educational Ministry

Managerial Skills

Consultive Leadership

Project Management

Excellent Soft Skills

Good Customer Service Skills

Interpersonal

Negotiation

Teaching

Communication

Conflict resolution

Clerical Skills

Typing 60wpm

Computer

oOffice

oWord

oOutlook

oExcel

oBookkeeping and Accounting

EDUCATION AND TRAINING

Dates Graduated School Degree Location

September 13,1994 Anatolia Univ. BA in English Language and Literature Turkey



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