Karen D. Johnson

**** ******** ******

Tampa, FL 33634

813-***-**** (Cell)

Email: acu0ku@r.postjobfree.com

INNOVATIVE, RESULTS ORIENTED PROFESSIONAL with an extensive background in Information Technology and

Operations. Expansive technical abilities, people management, highly skilled in written and verbal communication

combined with proven analytical abilities. A record of successfully developing and implementing programs/projects to

achieve Senior Management’s objectives.

HARDWARE/SOFTWARE SKILLS

Database Explorer

Tool for Oracle Development

MS Excel

Novell Servers

Oracle SQL Plus 7.3.3

UNIX (HP UX, Digital)

MS Word

SQL Server 7.0

Remedy

MS PowerPoint

Sharepoint

MS Access

MS Visio

PROFESSIONAL EXPERIENCE

NetDirector

Healthcare Business Analyst Tampa, FL 05/2015-Present

Responsible for setting up Radiology facilities in the NetDirector system

Gather requirements and document the process for conversion of XML to HL7

Responsible for building the HL7 mappings to meet client requirements

Work closely with the development team to ensure the system requirements have been met accurately

Facilitate weekly meetings with Clients and executives for status update meetings

MedHOK (VACO/Contract) Tampa, FL 11/2014 – 02/2015

Business Analyst

Responsible for creating the configuration guides for the new modules in the new MedHOK application. The modules included the following:

-UM (Utilization Management)

-CM(Case Management)

-CTM (Customer Tracking Module)

-Pharmacy

-HEDIS Reporting

CareCentrix (Contract) Tampa, FL 06/2014 – 9/2014

Business Analyst/PM

Responsible for facilitating/streamlining the daily meeting process for the Revenue Cycle Management Department to ensure more productive resolutions to billing issues

Gather and document requirements for the Revenue Department

Responsible for documenting manual processes so eventually the processes can be automated

Worked on the data analytics team to create ad hoc reports for the Revenue team then transferred the reports to Tableau

Health Integrated (Contract) Tampa, FL 12/2013 – 05/2014

Business Analyst

Elicit and document customer requirements and business processes using document analysis, requirements workshops, client interviews and business processes

Collaborating with resources to ensure all system design requirements adequately reflect

the defined business processes and fully support all components of the functional business requirements

Responsible for managing project risks and issues

Coordinate and manage project tasks with internal IT resources and external vendors

Analyzes trends to recommend process and/or operational improvements

Evaluates financial impact of implemented initiatives

CitiGroup Tampa, FL 02/2013 – 06/2013

Sr/Lead Project Manager

Responsible for managing the automation process for all existing CitiGroup applications

Develop business requirements and detailed project plans

Define and control project scope, schedule, budget and quality and manage communication at all levels

Heavy interaction with all areas within Capital Markets: Business, Operations, PCU, Market Risk, CRMS to understand and record requirements and execute project plans.

Liaise with the global and regional technology teams for identification of functionality gaps, and providing support for functional specifications and testing.

Present status reports to Senior Business or Technology Management on different

committees

• Responsible for updating the weekly DMR report for the weekly calls to report on the status of all

projects

Acts as SME for IDM Automation on Global initiatives and serves as consultant to the business on process concerns/ new product development initiatives

Ta

HealthPlan Services Tampa, FL 04/2008 – 08/2012

Lead Business Analyst

Writing descriptions of business needs and business program functions, including creating process and

data flow diagrams and also performing gap analysis

Supporting the creation and/or create test plans/scenarios

Establishing and maintaining positive client business relationships across the organization, including

guiding others in understanding client businesses, processes and priorities

Part of the HPS Carrier On-boarding team

Facilitation of cross-functional team meetings to develop and implement business solutions

and optimize operations for existing clients

Using appropriate analytical techniques to conduct research, perform studies and survey

to obtain data from a variety of client, industry, and internal sources to identify and document requirements

for system design, implementation and training

Analyzing problems to recommend a solution, such as alternate methods and procedures,

changes in processing methods and practices or redesign of products or services, and advises client of such findings

Collaborating with resources to ensure all system design requirements adequately reflect

the defined business processes and fully support all components of the functional business requirements

Comfort working independently and remotely, as well as being decisive in determining

appropriate analysis within various client environments

Wrote queries in SQL in order to research issues for production support to include in my requirements

Wrote queries in SQL to better understand the system and learn the backend tables to ensure the suggested

solution was the best for the organization

Assist business test analyst with the Agile testing process

New hire team member which was responsible for helping the new business analysts get acclimated

Experience using iRise, Hotgloo and Mockingbird wireframe software to update websites.

Lead BA for the implementation of the new claims system for a client (Freelancers Union) at HPS. The system that was Beacon Spyglass software

WellCare Health Plans, Inc. Tampa, FL 05/2005-03/2008

Sr/Lead Business Systems Analyst

Review programming requests and work with business users and technical staff to identify,

gather, analyze and document business system requirements

Articulate and present business analysis results clearly an d concisely to programming staff

Develop requirements traceability matrix to be used in software development and QA testing

Work with business users to document current workflow processes and collaborate with users in identifying business needs

Participate in testing, acceptance testing and implementation of information systems, modules and subsystems

Provide technical and user support for application software and implementations

Participate in systems development efforts and prepare/update project plans as necessary

Softheon workflow management support

Wrote queries in SQL in order to research issues in production support to fix billing issues

Utilized SQL skills for reporting purposes such as number of billing issues on a specific day

BA OOM estimations for specific projects on a weekly basis

Talbots MIS Department Tampa, FL 2002-2005

Telecommunications Project Manager

Responsible for ordering all telecommunication equipment for Talbots Store

Coordinate and communication with Store Administration, POS Helpdesk, telephone vendors,

telephone companies and general contractors to set up install schedule dates for phone systems in the stores

Responsible for analyzing blueprints to figure out what size and type of system is needed at a specific store.

Write requirements and requests of systems to submit to telephone vendors and telephone companies

Responsible for ordering all telephone numbers and dedicated lines for telephone and computer systems for Talbots stores

Responsible for reviewing and reconciling all telecommunication invoices and change orders

Provide key reports (using SQL queries) to quantify number of hunt lines in specific stores

Document and update desk procedures, checklists and contact lists for identified areas of responsibilities

Responsible for telecommunications Access database maintenance, updates and patches

Z-Tel Communications

Tampa, FL 2000-2002

Project Manager/CDR Manager

Responsible for implementation/project management of new EHPT mediation system

Coordinate with IT any issue and system patches related to usage

Ensure Telution (billing system) tables related to processing usage are maintained

Write requirements pertaining to usage for new products and systems enhancements

Coordinate with Data Integrity Department for new state rollout testing and implementation of new LEC usage (CDR, EMI)

Responsible for coordinating NPA/NXX splits with Fraud, IT, Collections, and Billing Operations.

Provide key reports (using SQL queries) to quantify toll, records, and volume for metrics

Document and update desk procedures, checklists and contact lists for identified areas of responsibilities.

Work closely with VP of Billing Operations to reduce revenue leakage

Usage reporting for Fraud

Responsible for tracking outstanding usage issues (regarding raw CDR records) and following up with a timely resolution

Task force for the design and implementation for the upgrade of the billing system to Telution 3.0

Conducted extensive research, negotiated with Billing system vendors to find the most accurate

mediation system for the company

Implemented a UAT procedure for patches and updates to the CDR mediation system.

Facilitated 1 on 1 meetings and team meetings with employees

2nd Century Communications Tampa, FL 2000 - 2000

Lead Technical Support/Business Analyst

Implementation/maintenance of billing data and rate plans

Responsible for product development reporting level of estimations

Responsible for all Billing Reporting Requirements

Provided rating, data and server technical support for Billing department

Maintained Oracle tables for billing system

Maintenance/troubleshooting of Billplex user security access for all 2nd Century employees

Responsible for exporting and backup of all billing database tables

Responsible for Billing server maintenance and upgrades

Oversee revenue assurance reporting of new rate plans

Responsible for billing client upgrades

Responsible for cleanup of all erred usage records

Project Management for UAT Testing/Quality Assurance

Aerial Communications Inc. Tampa, FL 1999 - 2000

Technical Analyst

Implementation/Development of BSCS rate plans in Services and Tariffs

Responsible for product development level of estimations

Responsible for Revenue Assurance reporting of new rate plans

Responsible for testing new rate plan functionality

Responsible for running validation query scripts for the Billing Control Department

Provided rating/rate plan technical support for Billing control and Customer Service

Prepared detailed budget for CDC team, working with the Director of Billing

Project Plan Implementation for new products or promotions

Maintained Oracle tables for in-house programs such as Value- Check and Invoice Process System

Maintenance/troubleshooting of BSCS user security access for all Aerial employees

Work closely with DBAs to automate/create quantification scripts for Billing Control

Project Manager for in-house application Value-Check and DOC1 re-write

Disaster recovery leader for the CDC team

Iridium Communications, LLC

Reston, VA 1998 - 1998

Technical Support Analyst

Developed process and procedures for problem resolution

Responsible for user acceptance testing for installation of fifteen international gateways

Liaison between clearinghouse and development team on the testing of new software enhancements

Provided technical support for call detail record GUI interfaces for the first satellite based wireless company

Provided technical support for individual UNIX based satellite-provisioning applications

Unix Systems administration and support

EDUCATION

Bachelor of Science, 1993 Florida A & M University

Computer Information Systems Tallahassee, FL

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