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Customer Service Representative

Location:
Canada
Posted:
May 30, 2016

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Resume:

TOMISIN OLADEJI

****, *********** ****, ***********, ** L5L 6A2 E: acu0km@r.postjobfree.com M: 647-***-**** SUMMARY OF SKILLS

• Excellent analytical sills developed by working as a business analyst associate at Mississauga Business Enterprise Centre.

• Experience in analyzing problems and organizing ways of thinking about problems through the study of Economics.

• Solid organization and time management skills developed through effectively balancing full time university studies, part time jobs and also holding leadership positions in clubs.

• Directed and organized Undergraduate Economics Council (UEC) events and promoted the events to ensure good turnouts

• Strong communication skills developed through facilitating group discussions and delivering presentations.

• Proficient in the use of MS word, Excel and MS PowerPoint and STATA through class projects and computer classes.

• Proficiency in the use of data analysis and statistical software STATA. EDUCATION

Honors Bachelor of Arts, (Economics and Sociology Major, Geography Minor) Sept 2012-Present University of Toronto Mississauga (UTM)

Relevant courses: Managerial Economics (Economics of Strategy), Money Banking and Financial Markets, International Trade Theory, Advanced Microeconomic Theory and applied econometrics. Academic awards: University of Toronto Mississauga, Economics Honors roll 2014-2015 RELEVANT EXPERIENCE

Intern (Research Assistant) Sept 2015-Present

City of Mississauga, Economic Development Office

• Analyzed industry trends and reported on Mississauga’s key sector ( life science, advanced manufacturing, ICT and financial services )

• Compared written and data reports over the years to identify changes that have occurred

• Composed and explored ways to improve our key sectors by comparing our competitive advantage to other cities globally

• Working with a group of 6 people to develop the life science sector in Mississauga towards a global business market status while targeting opportunities in the same sector

• Assists the research analyst in computing company profiles of various companies operating in Mississauga Intern Sept 2015-Present

City of Mississauga, Mississauga Business Enterprise Centre

• Assist clients with information and general enquirers such as zoning, licensing, and registration relating to starting a business

• Updated the Customer Relationship Management Software ACTs database by calling various companies to confirm contact details and made ACTs cleaner and easier to navigate

• Reviewed Business Plan templates with future Small Business Entrepreneurs and pointed out areas for improvement and change

• First line of contact for customers, understanding customer needs and recommending the right services to them. Data Management Director (Student Leader) May 2015-Present UTM Undergraduate Economics Council

• Worked with a team of 20 to organize both academic and social events throughout the school year to community involvement and provide opportunities for students outside of school

• Collaborated with the team to apply for funding opportunities, and create proposals to attract sponsors successfully securing over $2000 in grants

• Managed all Data pertaining to the club both internally and externally

• Scheduled and organized events of the club and ensuring no conflicts occurred and maintaining an attendance of over 100 for various events

• Updated newsletter for the Institute of Management and Innovation Finance competition by providing business related news for the participants.

Ambassador at the Undergraduate Economics Council (UEC) June 2014-Sept 2015

• Collaborated with the executive team in promoting various events of the club to create more awareness for the club.

• Contributed to the club by bringing various ideas forward to improve the efficiency of the club and increase attnedance

• Clarified issues or problems fellow students had about the various events to maintain the bridge between administration and the students

• Was involved in selling 20 tickets for various events and ensuring that we had students from various programs at our events Mentor

Perfect Transitions

• Support the transition process for first-year Students and transfer students who have been placed under my supervision.

• Increase the students’ campus connections through involvement in campus organizations and familiarizing incoming students with campus resources

• Provide academic and personal guidance to mentees

• Meet weekly with mentee for approximately one hour Schedule monthly check-in meeting to ensure progress on the path of the mentee.

Customer Service Representative Summer 2014

Skye Bank, Nigeria

• Worked in a fast paced environment addressing customers concerns and making sure they left with problems solved and improve efficiency.

• Resolved customer complaints via phone, and in person to ensure effectiveness and transfer of information

• Provide information about products and services to provide more brand awareness. OTHER EXPERIENCES

Events Planning and Promotion Team Sept 2013-April 2014 Erindale Campus African Student’s Association (E.C.A.S.A)

• Worked with the Public relations officer in promoting all events while attracting new members to the club.

• Collaborated with my team to raise incentives to increase awareness to a multicultural audience. Operations Associate June 2013-July 2014

Seedtime Foundation

• Managed the finances of the organization along with the executive board to ensue appropriate use of the organizations resources

• Coordinated the activities of the students and monitored their exercises to improve workflow. Volunteer Note Taker September 2013- Present

University of Toronto Mississauga

• Took note for specific classes for accessibility students. E-VENTURE Nov 2013

University of Toronto Mississauga

• Participated in a full day skills workshop to help with my entrepreneurial and management skills Peer Mentor

University of Toronto, Mississauga

• Clarified and explained various topics to different students while motivating students to do better.

• Designed a way of teaching which incorporated everyday activities for better understanding Creative Team

House of Praise Mississauga (Non Profit) Nov 2015 - Present

• Working with a team of people to create visual effects and performances for Open Heavens 2015

• Supervising a group of high school students for various performances such as dance, and drama



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