Carlos Cruz Merritt

Cell: 202-***-**** E-mail: carlosmerritt1968@yahoo com

Professional summary

Mr. Merritt, possesses over 25 years of experience in the business of hospitality including high-end and luxury hotels and restaurants. Mr. Merritt has an extensive catering service experience, an excellent familiarity with beverage and food service standards, outstanding knowledge of service ware and a wide variety of menu items, string grasp of safe food handling procedures and food presentation techniques, high-level customer service and communication skills, and superior ability in handling high customer volumes. He, with flexibility in scheduling availability, an outgoing banquet server with a dedication to positive guest relations, is seeking a position as a server in a fast-paced restaurant or bar.

Highlights

• Highly responsible and reliable

• Food safety understanding

• Works well under pressure

• Extensive hospitality background

• Trained in liquor, wine and food service

• Food and beverage specialist

• High-volume dining

• Upbeat, outgoing and positive

Experience

J &A Hospitality Banquet Server, Alexandria, VA August 2013-Present

Served food and alcoholic beverages to guests promptly

Delivered exceptional service by greeting and serving customers in a timely and friendly manner

Ensured the satisfaction of guests by giving superb hospitality

Maintained dining room supplies, table-top condiments, and drink stations

Provided information about local attraction and dining options, and always mentioning in-house facilities to benefit revenue

Washington Convention Center/Center Plate inc Banquet Server coordinator, Washington D.C January 1989- January 2013

Union leader for the service in the banquet department

Answered all customer queries regarding food ingredients, preparation procedures, and garnishes

Assisted other departments with manpower logistics estimation for a large occasion

Responsible in keeping dining area organized and clean

Supervised in event hall decoration and candle display arrangement

Conveyed guest complaints and questions to supervisors

Provided food and beverage selection recommendations to guests as required

Performed inventory food control and storage procedures as needed

Massive Entertainment inc,/ on-call Usher/Security, Lanham, MD June 2011 to February 2013

Issued security badges and visitor passes to all guests.

Checked passes and credentials of persons seeking to enter the property.

Directed guests’ questions to the proper locations.

Gallery Lafant Antique Art Assistant Director/Part-Time, Washington D.C, George Town March 1989 - Present

Delivered art and antique paintings and antique furniture

Responsible for warehouse and truck procedures as well as Bills of Lading and related documents

Installed and curated in galleries, art fairs, corporate facilities and residential homes.

Inspected and photographed artwork, antiques, and furniture in order to determine the condition and add to inventory

Wrapped artwork for storage and transportation with correct packing materials depending upon the medium, surface and fragility of the

work

Food Team/Temp Services - Banquet Server Washington, DC May 2011 to October 2012

Delivered exceptional service by greeting and serving customers in a timely, friendly manner Promptly served all food courses and alcoholic beverages to guests.Regularly checked on guests to ensure satisfaction with each food course and beverages.Delivered exceptional, friendly and fast service.Maintained a professional tone of voice and words at aii times, including during peak rush hours.Welcomed and acknowledge all guests in a friendly, seivice-oriented manner.

Education

Woodrow Wilson High School - Washington, D C, U S A

High School Diploma: Basic Studies, 1988

District of Columbia, DC Architecture in progress

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