Rhinninia Lewis

**** ****** ****** **. ~ North Bay Village, Florida. 33141

acu0jn@r.postjobfree.com ~ Cell:786-***-****

Dedicated Reservations/Revenue Manager, with 10+ years of experience – Objective

Management position which will fully utilize my expertise, and proven abilities. I am seeking a challenging role within your organization, and am submitting my resume for your review. I am excited about the possibility to build a rewarding career with your company. I am confident that my professional skills can help to achieve your objectives.

Areas of Expertise

Reservations Management

Guest Service Management

Complaint Handling & Resolution

Guest Satisfaction Enhancement

Front-End Supervision

Sales & Margin Improvement

Teambuilding & Training

Team Worker

Revenue Management and Optimization with advanced knowledge in channels Distribution and Integration. Professional Experience

Pegaso Hotels Inc.

12/12 to 03/16

Revenue Manager

Oversee revenue operations, and reservations.

Sole control of inventory, meeting with Product Market Mangers daily, loading rates on more than 15 extranets, EZ Yield experience, maintain occupancy 75-100% weekly. New Business Accounts weekly, and working with wholesalers business. Utilize revenue management tools, and systems for correct competitive pricing, and position. Competitive markets very knowledgeable.

Proactively propose new strategies, and aggressively test different tactics in order to optimize online campaigns.

Place test calls to Central Reservation/In house Reservation Office to ensure accuracy rate quoting, restrictions, and selling approach.

Work with strategy team to forecast accurately as well as projecting future demand. Run reports of any business that went from tentative to definite, and monitor the status of the hotel throughout the day.

Responsible for performing analysis, and interpreting data to make decisions on pricing, and inventory availability that are in line with business plans. Ensure that payment for all reservations, are received within the terms & conditions of the hotel. Rates booked, all deposits, and full payments prior to guest arrivals. Attend weekly revenue meetings, and communicate all information necessary to decide on plan of action and selling strategies.

Update forecast, and submit to the relevant distribution list. Control room availability, and rate structure. Work together with Sales, and Marketing to ensure the highest yield possible. Cambean Hospitality

06/11 to 12/12

Revenue/ Reservation Manager

Oversaw revenue operations for 3 hotels, Carlton, Clifton and Majestic Hotels. Knowledge of Reservation operations, and Revenue Management, overseeing daily operations, and maximizing sales, and revenue.

Preparing weekly and daily forecasts and distributing to operations team. Maintain accurate and detailed property performance history (daily, weekly, monthly; by market segment, rate, room type, etc).

Establish sales strategies and methods to maximize room revenue. Maintain a calendar of local special events and in conjunction with the Director of Sales & Marketing recommending appropriate rate and booking restrictions. Ensure all Reservations employees are fully trained on the reservation systems available and are fully conversant with rates, packages, and any special offers available. Marseilles Oceanfront, Dorchester Hotel & Suites Miami Beach, Fla. 06/08 to 03/2011 Revenue/ Reservation Manager

Sole control of inventory (rooms) daily operations, maintaining occupancy of 78-100%, 14day forecast, call around, daily yielding, and optimizing rates, and managing complicated internet opaque. Manage front-end operations to ensure top performance. Multi-tasking ability. Supervise the smooth and efficient operation of the department. Research any inconsistencies with guest reservation, and monitor group blocks.

Provide complete administrative support to the Sales Department. Loading rates, speeding profitability. Update onsite, Hotel website, call center, and GDS, and manage day to day maintenance of each assigned account. REVPAR EXPERIENCE. Meet regularly with Product, and Market Managers.

Marriott Fairfield Inn & Suites/ Best Western Miami Beach, Fla. 12/2000 to 06/2008 OPENING

MEMBER

Revenue/ Reservation Manager

Advanced to increasingly responsible positions, culminating in management and Guest Service role. Report to GM & DOS. Manipulates inventories, and rates as dictated demands well as guiding sales especially

E-Commerce, FIT wholesalers, and competition.

Create 14-Day forecasts, and monitor transient demands both long, and short term strategies, create and Modify property restrictions. Suggested new products that increased room revenue by 35%. Group Coordinator.

Consistently striving to achieve revenue budget.

Education and Training

Fort Valley State University

Degree- Business Administration

Marriott Revenue Management National Sales And Event Management School. Earned 47 credits; concentration in Business Studies. Training:

Signature Training, Holidex, Opera, Marsha, RoomMaster, Wind PM, Visual Matrix, and Word Computer Skills.

Extranets- Expedia, Travelocity, Orbitz, BookIt.Com, Hotwire, Priceline, Bookings.Com, Venere, Hotel Area, CRS, HRS, UniRez, and EZyield.

Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment.