GLENNA ELLIOTT

**** **** ***

Greeley, CO *****

720-***-****

acu0jk@r.postjobfree.com

CAREER PROFILE

Detail-oriented professional with experience in project management, customer relations, and staff leadership. Skilled in project collaboration, contributing information/documentation, and planning/evaluating project activities. Well versed in communicating with clients, liaising between various teams, and administering customer service. Accomplished in achieving established goals and objectives and maintaining customer satisfaction.

AREAS OF STRENGTH AND EXPERTISE

Presentations/Public Speaking

Process Improvements

Performance Management

Information Analysis

Decision Making

Standards Development

Staff Training

Medical Terminology

Relationship Building

PROFESSIONAL EXPERIENCE

Y-Marketing, Loveland, CO Jan 2015 to Present

Project Manager Consultant, (Contracted)

Serve as first-point-of-contact with clients regarding even planning for large restaurant chains. Schedule and prepare events. Provide consultation services for tradeshows including researching specific competitor habits, individual events, and national/community sponsorships. Compile event feedback for company and make recommendations for future events based on follow-up with clients.

Key Accomplishments:

Plan client-specific events for NYC Food and Restaurant Tradeshow

Provide solutions to clients; assisted client with maintaining small town image while reaching larger audiences by recommending attendance of smaller venues along with various restaurant chains

Apria Healthcare, Louisville, CO Feb 2014 to Dec 2014

Patient Services Coordinator

Interfaced with clients via telephone validating demographic, type of equipment used, insurance, and ordering physician. Maintained accounts by verifying/documenting insurance eligibility and obtaining authorizations from insurers when required. Streamlined order processing and reimbursements by gathering supporting clinical information for medical equipment. Assured compliance with federal, state, and local regulations and company policies/procedures for all product lines.

Key Accomplishments:

Administered exemplary customer service by conducting problem analysis/resolution, answering inquiries, and recommending solutions

Ensured integrity of patient information per reviewing existing medical necessity information for accuracy and compliance and creating new/revised medical scripts/content manager notes (RX/CMNs) as needed

Sammons Financial, Sioux Falls, SD Mar 2012 to Dec 2012

Contracting Administration Manager, (Temporary Contract)

Managed 39 contract and license specialists for Life and Variable agent positions via measurement of performance against specific service level agreements (SLAs). Monitored daily input/output of files and phone calls received and assisted with writing/pursuing Individual Development Plans (IDPs). Renewed license appointments and renewals checking data for accuracy and verifying information.

PROFESSIONAL EXPERIENCE CONTINUED

Key Accomplishments:

Directed team towards achieving 90% of goal within six months and 114% of goal by end of contract

Achieved Human Resource (HR) objectives via hiring/terminating employees, managing vacation/sick days and time off, and explaining EAP/FMLA benefits

SunGard Availability, Thornton, CO Apr 2008 to May 2011

Service Delivery Manager

Acted as focal delivery contact for company’s largest customer. Collaborated with technical support team to manage customer’s data storage on raised floor decanters and updated/refreshed customer-owned plans. Improved operations via management of data and disaster recovery services and maintenance of contract service related documentation. Traveled to customer locations to improve communications and clarify use of technical terms. Trained house staff on data backup and recovery.

Key Accomplishments:

Administered direction for growth trends floor space management and maintenance of disaster recovery execution

Reduced number of open problem tickets from 500 to 35 by initiating daily calls/reports with customer’s business units

IBM, Boulder, CO Jul 1998 to Apr 2008

Customer Relationship Manager

Facilitated open, strong lines of communication by liaising between service delivery teams and sales force in the field. Performed customer briefings. Enabled new employees to effectively manage projects via hands-on training. Planned/executed disaster recovery exercises and disaster declarations for multiple large/complex clients over various hardware platforms. Ensured continuity plans were accurate and current and interfaced with account managers to align customer requirements with contracted equipment.

Key Accomplishments:

Improved operational efficiency by developing new training materials and collaborating with Sales Media to create new customer on-boarding materials

Drove revenue by developing/maintaining processes, procedures, and tools for the company and assisted in selling related services to clients

EDUCATION AND TRAINING

Graduate, IBM Leadership Academy

IBM Tier 1 Project Management Certification

Proficient in Microsoft Office Suite including Word, Excel, and PowerPoint

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