Curtis Scott Sr.

*** ****** ******* ***

Loganville, GA 30052

acu0i0@r.postjobfree.com

Home: 678-***-****

Cell: 678-***-****

Sales, Marketing and Management: A proven leader, trainer and manager of several employees and teams throughout my career. Consistently achieving record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

Areas of Expertise

Customer Service Relations

Sales/Marketing

Project Management

Quality Control

Proficient in Microsoft Visio, Word, Excel; Remedy, iTrack, Oracle

Testing, Installing and Troubleshooting

Frame Relay

Cisco and Juniper Equipment

Contract Negotiation

PBX Systems

Site Survey’s and Estimations

Building Video RF and Baseband Systems

Professional Experience

Convergys (Work From Home)

DirecTV Team Leader

AT&T Mobility Sales and Service Program Ready Trainer and Certified Trainer

Deliver customer service and technical training of AT&T Core Values, systems and tool utilization to 15-20 new hires

Facilitate re-certification and continuing education courses of 5-35 trainees

Facilitate soft skills training courses

Evaluate and adapt training style to meet individual training needs

Manage group dynamics and behaviors to ensure a learning environment supportive of diversity and adult learning styles

Track performance of trainees throughout class and provide regular feedback

Monitor trainees performance regarding attendance and behavior and administer progressive disciplinary actions when needed

Evaluate training effectiveness post training by tracking quality, proficiency, and product knowledge of learners

Stay current on all program knowledge for each program trained

Provide feedback and recommend improvements/changes to training materials to design team

Identify gaps between training materials and operations processes

Ensure new employees transition successfully from training into their new work environment

Assist with special projects as needed

Managing time and attendance for 15-20 trainees

Processing schedule changes, time-off requests, position changes and terminations

Sutherland

Customer/Technical Support Representative (Part-time/Work from Home)

Work at home Call Center Representative for Cox Communications

Assisting customers with billing questions and concerns

Assisting customers with internet connectivity issues, configuration & set-up, package upgrades

Assisting customers with email troubleshooting, including password resets, configuration & set-up and features

Maintaining hourly and metric requirements

Upselling and cross selling

5Scotts Enterprises

Customer/Technical Support Representative (Part-time)

Work at home Call Center Representative for TurboTax, AT&T and AAA Roadside Assistance.

Assisting customers with billing questions and concerns

Assisting customers with roadside requests

Maintaining hourly and metric requirements

Upselling and cross selling

Loganville Ford

Business Development Center Manager

Responsible for the sale of new and pre-owned automobiles, including cars, trucks, and vans on premises of vehicle sales establishment at dealership gross profit, volume and customer satisfaction standards.

Supervise Sales Consultants

Responsible for Customer Retention and Promotions

Greets customer on sales floor and takes customers through a thorough buying process.

Presentation of features and demonstrating operation of vehicle in showroom and on the road.

Demonstrating vehicle, via a product presentation and test-drive, to customers.

Negotiation and close of purchase.

Delivery of new vehicle to customer through established delivery process, ensuring that the customer understands the vehicle's operating features, warranty and paperwork ensuring customer loyalty.

Maintaining an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.

Maintaining a prospect development system, making follow up calls to those potential customers and setting appointments

Other duties as assigned including attending events, demonstrations, etc.

Revolution WorldComm

Principal Owner

Owned and operated Telecommunications Business with 5 direct report employees providing residential and commercial service level configuration, install, troubleshooting and maintenance to customers.

Sales and Marketing including acquisition of new accounts, account retention and marketing products and services to existing customers.

Maintaining licenses, certifications and insurance.

Managing 5 direct report employees, ensuring scheduling, customer service and customer account procedures were met.

Handling customer issues.

Facilitating Product, Install, Customer Service and Sales Training for employees.

Production and Delivery of Presentations for New and Existing Customer regarding Products and Services.

Implementation and Overseeing Customer Loyalty Programs.

Performing Technical Tier 2 and 3 Technician Installs or Troubleshooting.

INTELSAT GLOBAL Washington, DC

05/13 to Present

12/12 to 05/13

07/10 to 03/14

09/10 to 12/12

01/08 to 08/10

1/02 to 12/08

Senior Video Technician

My position required transference of compressed video and data, extreme attention to detail, travel to P.O.P (Point of Presence) and Teleports to supervise construction and decommissioning.

Testing, installing, and troubleshooting equipment used to transfer compressed video and data

Installing, terminating, testing and troubleshooting cat 5, 5e, 6, 6e, coax and fiber optics, frame relay, and power connectivity

Experience working with Cisco routers and switches, juniper routers, Tandberg, Snell & Wilcox, SA Technologies and Marconi equipment

Testing video and GXS equipment upon receipt to ensure functionality

Antenna maintenance and lab support

Building Video, RF and Baseband Systems on portable racks for outdoor events and demonstrations

Configuration of video and satellite equipment

Inventory and asset control

NETWORX, INC. Solomons, MD

7/99 to 9/01

Project Manager

Supervised a team of 10 technicians, servicing an average of 50 contracts for private and government sectors, including Avaya and Federal Trade Commission.

Installing, programming, troubleshooting, and servicing telecommunications equipment, i.e. PBX systems, hubs, routers, patch panels and other related equipment

Installing, terminating, testing and troubleshooting cat 3–6e coax and fiber optics, and frame relay

Performing site surveys, estimations for bids, ordering equipment and materials

Documenting job progress status, as well as the hours and mileage of technicians on job sites

AWARDS: Outstanding Achievement in Customer Service

VERTICAL SOFTWARE Beltsville, MD

2/95 to 5/98

Team Leader/Technician

U.S. Marine Corps Camp Pendleton, CA

10/90 to 12/94

0481

Education and Training

Howard University School of Business Washington, DC

1995 to 1998

Business Administration

Dunbar Senior High School Washington, DC

1986 to 1990

Diploma

References furnished upon request

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