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Assistant Customer Service

Location:
Philippines
Posted:
May 30, 2016

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Resume:

FIDELES R. GARCIA

Address: # *** ****** ****** ********, **********

Contact #097*-*******

OBJECTIVES: Experience of HR ASSISTANT with excellent initiative and productive skills that i want to share it with your prestigious company.Knowledgeable in recruiting,selecting qualified applicants, operate microsoft office and also can be reliable in any type of work.

EDUCATION ATTAINMENT:

BS Business Management major in Operations Management

Pangasinan State University, Lingayen Campus

2009-2013

ON-THE-JOB TRAINING:

Office Assistant (July 9, 2012- September 21, 212)

Philippine National Bank, Dagupan

AB Fernandez Ave, Dagupan City, Pangasinan

Assist clientele as they enter the office and answering phone calls

Email maturity schedule from northern Luzon 1 to northern Luzon 6

Perform filing, prepared for travel expenses statement

Monitoring Bankgo Sentral ng Pilipinas (BSP)

Monitoring NAVPU of High dividend fund

ACHIEVEMENTS:

JBMA Secretary

July 2011 to March 2011

nd

2 representative

July 2010 to March 2011

Governor AMADO T. ESPINO

Scholar from 1st year level to 4rth year level

EMPLOYMENT HISTORY:

HR Assistant (April 2, 2015 up to present) SUPERB MERCHANDISING SERVICES INC.

Handling or counselling complaints of our employees and clients as well

To ensure to have the updated monthly headcounts (new entry, end of contract, awol, and

resigned employees)

Assisting the other department to solve their work related problems

Meeting with our client; station manager, line manager

Coordinating to other universities and promote our product and services to attract students

and new graduates

Compile and update employee records (hard and soft copies 201 files)

Responsible to train or orient the new hires and distribute the company policies

Responsible to enroll the new hires for their insurance and medicard benefits

Posting the monthly birthday celebrants

Responsible for the screening, interviewing, exams, selection and deployment

Submits the online investigation requests and assists with new employee background

checks.

Responsible by processing of the bereavement for the employees

HR Assistant (October 1, 2014 to April 1, 2015) MAGIC GROUP OF COMPANIES

#218 Magic Malued District,

Dagupan City, Panagsinan

Compile and update employee records (hard and soft copies)

Assist the applicants for the exam

Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)

Monitoring the employees who are about to end of contracts

Creating the monthly new entry, resigned employees, awol, backed out, end of contract)

EMPLOYMENT HISTORY:

Book Keeper (October 2, 2013 to July 25, 2014) DJS FARM

Malimpuec Lingayen, Pangasinan

Perform general accounting duties.

Responsible for processing the paperwork for a company's business transactions.

Gnerate income statements and balance sheets from the accounting software.

Depositing all the profit to the bank.

Customer Service Representative (May 1, 2013 to October 2013) GLOBE TELECOM

Nepo Robinson Dagupan, Pangasinan)

Attracts potential customers by answering product and service questions; suggesting

information about other products and services.

Opens customer accounts by listing account information.

Resolves product or service problems by clarifying the customer's complaint; determining

the cause of the problem; selecting and explaining the best solution to solve the problem; expediting

correction or adjustment; following up to ensure resolution.

Assisting the customer to promote the product and services

Brand Ambassador (July 1 to August 25, 2012) NESTLE PHILIPPINES

Nepo Robinsons, Dagupan City

Assisting the customer to have their free BP check up

Promoting all the nestle products

Assisting the customer to have their BMI

Student Assistant (March1, 2009 to May 31, 2011) SSAA

Pangasinan State University

Alvear St. Lingayen, Pangasinan

Creating Student ID for the new enrollees

Encoding the documents for the School Director

Assisting all the senior students for their clearance forms

Distributing the student handbook for the new entry

TRAINING AND SEMINARS:

10th CITI Junior Banking Congress Baguio City

January 19, 2013

13th AME Regional Marketing Sison Auditorium

Management education Lingayen, Pangasinan

New Business Trends and Marketing

Innovations Brand Bravely

November 20,2012

Young Entrepreneurs Summit 2011 Dagupan Peoples Astrodome

Be Smart. Be Enterprising Dagupan City

September 23, 2011

Leading Change in a Changing World

Global Agenda 2010

October 2,2010

PEROSONAL DATA:

Birth date: January 28, 1992

Gender: Female

Age: 24

Civil Status: Single

Relation: Born Again Christian

CHARACTER REFERENCES:

Renato M. Posedio

Pastor of Jesus Is Lord

Lingayen Outreach Pangasinan

092********

Dra. Shirley C. Aquino

Lady Dentist

West Lingayen,Pangasinan

Ms. Julie Cruz

Benefits Officer

Superb Merchandising Services Inc.

091*-*******

I hereby declare under the penalty or perjury that the information given above is true and correct to the best of

my knowledge.

FIDELES R. GARCIA

Applicant



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