Ashley DiFilippo

**** ****** ***** **. ******, OH 44053 440-***-**** acu0h1@r.postjobfree.com

To obtain a position building on supervisory experience. Impressive record of rapidly learning new systems and acquiring Subject Matter Expert recognition within multiple organizations.

Adept regulatory and contract researcher and advisor to upper management.

Excel in reviewing and streamlining processes, creating efficiencies, and recommending process changes to fully utilize existing technology.

Practiced in integrating and understanding multiple systems to optimize efficiency and utilization.

Expert in regulatory risk assessment.

PROFESSIONAL EXPERIENCE

Med-Tech Networks, LLC, Lorain, OH

2014-Current

Office Manager

Managed both AR and AP functions. Responsible for utilizing QuickBooks to perform all accounts receivable duties. Generated accounting statements and reports, posted cash receipts, and prepared bank deposit. Researched and applied unallocated cash. Responsible for overseeing accounts receivable write-offs and payment reversals. Maintained up to date financial records and provided monthly financial reports. Maintained contact with customers on receivable matters. Responsible for verifying approval on all invoices and check requests. Prepared and processed checks for multiple vendors. Updated and maintained vendor database. Responsible for auditing and verifying expense reports. Responsible for new order entry, warranty and new parts order, technician recruitment, and order dispatch.

Assisted in the development of company processes and procedures.

Conducted training sessions for sub-contractors on operating software.

Mexichem S.A.B de C. V., Mexichem Specialy Resins, Avon Lake, OH

2013-2014

World’s largest producer of fluorite mineral.

Accounts Receivable & Credit Manager

Managed the credit department including making decisions concerning customer credit limits, acceptable levels of risk and terms of payment. Responsible for controlling bad debt exposure through direct management of customer credit terms. Maintained strong cash flow through direct oversight of contracted collections agency. Worked directly with CFO to set credit-rating criteria and ensuring compliance with Mexichem corporate credit policy. Obtained letters of credit or personal guarantees where necessary. Contributed to process of developing specialized SAP software for newly acquired credit department of specialty resins division.

Collaborated directly with corporate credit department to submit credit insurance applications.

Recognized for dedicated assistance during transition from PolyOne SAP data system to updated SAP specialized for newly acquired Mexichem – Specialty Resins division.

Invacare Corporation, Invacare Outcomes Management Elyria, OH 2012 – 2013

World’s leading manufacturer Durable Medical Equipment and long-term healthcare products.

Supervisor, Billing Compliance

Supervisor for the Invacare Technical Service and Roadrunner Mobility Billing departments. Responsible for the day to day oversight of the entire billing team which include seven direct reports and multiple temporary associates. Directly responsible for measuring individual team member performance and productivity to ensure business goals are met. Work collaboratively with Accounts Receivable, Operations, and Compliance Managers to develop policies and department work instructions to ensure consistent practices amongst all teams and improve company efficiency; current owner of work instruction WI002-023-004 rev A. Investigate and resolve end-user complaints involving fraudulent claims. Attend related Fraud and Compliance conferences and forums. Assist team with involvement in Oracle R12 System Upgrade, The Collection Plan, and OnBase Upgrade and Validation projects.

Established performance metrics for the billing team to ensure timely completeness of all related department tasks. Created reports to measure productivity relating to these standards. Work with individual team members by conducting weekly 1-on-1 sessions and incorporating training. Schedule quarterly meetings to remain current with business and government-related policy changes.

Managed partnership with Invacare HCS from initiation meeting. Conducted training with HCS business leads and participated in Business Reviews.

Invacare Corporation, Invacare Outcomes Management Elyria, OH 2009 – 2012

World’s leading manufacturer Durable Medical Equipment and long-term healthcare products.

Billing Team Lead

Team Leader for the Invacare Services Billing department reporting to the Director of Technical Operations supporting Medicare, Medicaid, Private Pay, individual and facility invoicing. Responsible for the work flow and task assignments for five Billing and Cash Posting coordinators in support of $6M in total invoiced revenue and cash posting. Directly responsible for reviewing and processing denials including research and preparation for all appeals up to and including ALJ level. Provide feedback directly to subordinate staff and recommend training needs based on internal errors that result in denials to improve collections and reduce aging of the A/R. Serve as regulatory and compliance expert related to the Services billing operations.

Enhanced organizational performance by evaluating existing processes and recommending work flow and work instructions changes related to the Brightree operating system and staff assignments in Q1 2012.

Project Leader on Reimbursement Pro including evaluation, selection, and implementation in Q4 2011 resulting in improved denial management.

Avoided $1M plus write-offs by identifying significant delays in timely denial resubmissions following the March 2010 Brightree implementation

EDUCATION

North High School, Akron, OH 2006

High School Diploma

Career Business Education

Hondros College of Business, Independence, OH 2015

Life, Accident & Health Insurance Pre-Licensing

TECHNICAL SKILLS

Oracle, SAP, QuickBooks, Microsoft Office Suite, Lotus Notes, Brightree, Reimbursement Pro, Pro Business Tools

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