Technical Analyst Network Administration Support Network Operations Center

Qualifications Profile

Dynamic, results-oriented, and performance-focused professional, offering comprehensive experience in networking, operational management, system development, and technical operations. Expert at installing, configuring, and maintaining various systems, hardware, and software; as well as performing network connectivity monitoring, backup, and recovery. Adept at identifying threats and vulnerability, application data, and host security. Effective and articulate communicator; with keen attention to detail and outstanding organizational, technical, management, and problem-solving skills.

Areas of Expertise

Hardware Operations and Networking Network Architecture and Troubleshooting Software Installation and Configuration Device Security Infrastructure Design and Implementation Rapid Conflict Resolution

Wireless Networking and Systems Integration

Technical Acumen

Linux CLU/GUI Interfaces and Commands LAN /WAN Switching Technologies

IP addressing (IPV4/IPV6) Routing Device Security Encryption Protocols, Services, and Software

Professional Experience

Verizon Wireless West Valley City, UT

Technical Analyst 2004–Present

Demonstrate proficiency in troubleshooting private network, Cisco wireless routers, as well as Transmission Control Protocol/Internet Protocol (TCP/IP) configurations and virtual private network (VPN) connections.

Render effectual support to on-site data solutions engineers in gathering information for various support groups to identify necessary solutions for voice and data services for internal and external customers.

Guarantee full customer satisfaction on all available services and follow-up internally and externally.

Carry out methodical troubleshooting and maintenance for diverse customer cellular data and voice network issues in a telecommunications environment.

Capitalize on critical thinking aptitudes in resolving specific issues through identification and proper isolation.

Demonstrate outstanding skills in troubleshooting multiple desktop and mobile operating systems, as well as different third-party specific system and cloud service interfaces.

Display expertise in providing advance data technical support for internal and external customers.

Hold responsibility in ensuring first call resolution and facilitating end-to-end resolution.

Supervise the maintenance of various systems and operations, such as PC operations systems, private network, wireless routers, TCP/IP configurations, as well as machine to machine and open development devices.

Handle the verification of provisions and diagnoses of devices and network issues.

Conceptualize recommendations to Sales Team in optimizing products, services, and network to effectively operate the company.

Career Highlight:

Received Information Security Award in 2006 for exemplifying commendable work ethic.

NALC Branch 111 Salt Lake City, UT

Information Technology Consultant 2000–2009

Administered the installation and setup of all office computer hardware and software as well as the small office network

Spearheaded the maintenance and update of all computer applications, operating system, and network configurations.

Career Highlight:

Played an integral role as purchasing consultant for all hardware and software, which decreased costs by approximately 50%, including maintenance reduction.

Earlier Career

Alorica Inc. Magna, UT

Research and Development Information Technology

Customer Relations Manager

Packard Bell Inc. Magna, UT

Senior Support IV Technician and Team Lead

Composite Materials Salt Lake City, UT

Assistant Office Manager

United States Army Fort Wainwright, AK

Customer Service Supervisor

Education

Coursework in Information Technology Security

Western Governors University Salt Lake City, UT

Certifications

CompTIA

A+ Service Technician

Network + Certified

Security + Certified

Linux +

Cisco

Cisco Certified Networking Technician (CCENT)

Cisco Certified Network Associate (CCNA), Routing and Switching IPv6

Linux

Linux Server Professional (LPIC-1)

Novell Certified Linux Administrator (CLA)

Microsoft

Microsoft Certified Professional (MCPS)

Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician on Windows 7

Microsoft Certified Technology Specialist (MCTS): Windows 7 Configuration

Microsoft Certified Solutions Associate (MCSA): Windows 7

FTCC

Certification for Linux

Certification for Cisco Networking

Certification for Microsoft Desktop Support

EMC

Information Storage Management (ISM)

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