CURRICULUM VITAE

MATRIK SHARMA

Mobile No: +91-773*******

+91-963*******

E-mail Id: acu0cl@r.postjobfree.com

CAREER OBJECTIVE

To make a positive contribution to the organization through my knowledge, skills and personal commitment and consistently work for organization’s growth and individual excellence.

PROFESSIONAL QUALIFICATION:

●MCA ( Jaipur National University)

●BCA ( DCS & IT, Udaipur (Affiliated to JRNRVU) in the years 2008-11)

●HCL Certified Engineer (HCE) from HCL CDC Udaipur

●SDF (Service Desk Foundation) Global certification course for Service Desk Management from career development Centre, Udaipur.

●British Council Certification in English Communication from Infosys

●12th (Science-Math) from Govt. Mahipal Higher Sec. School Sagwara,Rajasthan (Affiliated to RBSE, Ajmer ) in the years 2007-2008

WORK EXPERIENCE

Worked with Infosys BPO Ltd. Jaipur (Raj), for 2 Years 2 Months

Work Profile: Process Executive – Banking Operation (9 Months)

●To comply with all Company policies and procedures.

●Monitoring and managing the assigned work and customers queries.

●Provide sincere, friendly and energetic customer service.

●Completing the loan application before finance date.

●Validate and verify the require documents provided by the borrower for the applied loan.

●Evaluate the Loan to Value Ratio between property being mortgage and amount for which loan has been applied.

●Advise the customer/broker about the outstanding requirements of the loan.

●Request the customer to submit the outstanding documents prior to final approval.

●Help the team members to understand the loan requirements and issues raised by borrowers.

Profile: Quality Assurance Officer (1Year and 5 Months)

●Publish weekly and monthly audit report

●Publish weekly and monthly accuracy score

●Provide error feedback to agents

●Prepare monthly, quarterly analysis and implement controls

●Share monthly QMF report with Onshore team

●Dispute Onshore errors

●Have Fast track communication to get procedure updated

●Process capability base lining

●Project work(to reduce AHT & FT and to save SLA)

●Preparing monthly SLA dashboard

●SOP audits

●Prepare FMEA and RCA

●Handing three big sub processes of Mortgage services

Worked with TCS (TATA CONSULTANCY AND SERVICES) for 2.5Years

Work Profile: Business Analyst (Market Research Domain)

As a Business Analyst I need to help my client to take crucial decisions about their brands so I develop reports based on databases provided by client using some analytical tools.

Analyzing the latest market trends by developing Reports with Insights [Nielsen Answers Desktop – Applications]

Responsible for understanding data and doing ongoing analysis, developing meaningful reports/presentation with recommendations to the client

Requirements gathering from Clients, Onshore Technical Service Managers and Account Managers into workable solution to meet client expectations

Leading the team to generate Reports that facilitates study of market behavior, competitor analysis, Syndicated Applications etc.

Liaise with Technical team and the Client services team to deliver the required output from end client. Performing cost estimation for region specific report build and responsible for providing inputs for winning the project for the team

Played the role of Quality Analyst performing data validation and data interpretation

Responsible for sense checks and accuracy of data in client reports developed by the team

Implemented project oriented tracking system for Daily workflow and Quality checks

Involving in all Phases of report development from Planning, Design through maintenance

Simplification of Reports which takes more time in running using MS Office and AD.

Preparing a proposal for client to reduce TAT by simplifying and automating the report which will take lesser time.

Current Employer: Secure Meters Limited

Joined on: 1st April’2016

Work Profile: Tech Support Lead

As a part of support function I need to ensure the client that if any issue occurs, it will be handled in proper manner and the solution will be provided on time or before time.

To provide desktop support and general configuration of software

To provide network support and general configuration

To perform low level administrative duties

To perform medium level operational duties

To provide staff and clients with server support and general maintenance

Ensure that all internal IT helpdesk requests are actioned

Achieve KPI’s for IT/Helpdesk outputs

Assist with the testing of internal applications and projects

To deal with customers in an empathic and technically effective manner

To provide external client support via telephone and email

Deployment of new customers

Provide technical assistance as required for new client projects

COMPUTER PROFICIENCY

A+, N+, CCNA, RHCE, MCSE, Server & Security. SQL & VB.net, C language

MS-Office: MS- Power Point, MS-excel, MS-word

SDF (Service Desk Foundation): Service Desk and IT support professionals

PROJECTS HANDLED

●Customer Complaint Box on VB.net at HCL career development Centre, Udaipur.

●Network architecture and Topology model at HCL career development Centre, Udaipur.

TRAINING UNDERGONE:

●Training Program - Soft Skills Development Program.

Training Centre – Infosys BPO, Mysore.

Duration – 1 Month.

Training Organizer – Infosys BPO Ltd.

●Milestone 2.0

●Interact

●Problem solving and decision making

●Metamorphosis

●PCC(Project Communication care: British council training)

●YB Training

●7 QC Tools

●T100 & T200 banking domain certifications

●Solve to Resolve

●Drive Impact

●American Work Culture and Values(WBT)

●Presentation Skills(WBT)

Achievements

●Got Spot award

●Nielsen Gold award

●Star performer of the month

●Best Student of the year

PERSONAL STRENGTHS & SKILLS

●Network Installation

●Computer Hardware and operating system

●Presentation skills

●Good at inter-personal skills

●Quick learner

●Self-Motivated

PERSONAL INFORMATION

DATE OF BIRTH : 28th FEB. 1991

HOBBIES : Surfing on internet, solving computer problems, swimming,

Listen to music, Singing, Reading News Paper and Magazine

LANGUAGES KNOWN : English, Hindi,

MARITAL SATUS : Married

GENDER : Male

RELIGION : Hindu

PERMANENT ADDRESS : S/o Late Girish Sharma, Gamothwara, post: Sagwara,

Dist: Dungarpur, Rajasthan- 314025

Date: Signature Place: Udaipur (MATRIK SHARMA)

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