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Customer Service Manager

Location:
Philippines
Posted:
May 30, 2016

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Resume:

HEIDI MONTGOMERY REYES

ADD: #* PRINCESS GRACE ST.QUEENSLAND VILL.

NOVALICHESS, QUEZON CITY:

MOBILE, 091********/094********

EMAIL: H acu0ca@r.postjobfree.com

P ERSONAL PROFILE

I am a hard worker with good communication skills who works effectively with a team. I had ample training and experience as a Service Coordinator then, a Marketing Manager in an entertainment business. I had long years of experience managing entertainment Bar and handling talents, service attendants, and staff .Also served as a Translator in English and Japanese Language. I Believe that I ’am competent to meet the requirements for the position of a Product/Service Coordinator in your respective company. I ‘am a people person and can make myself useful anytime to further develop my career.

OBJECTIVE:

SEEKING JOB IN YOUR REPUTABLE COMPANY WHERE IN MY EXISTING KNOWLEDGE AND MANAGING SKILLS WILL BE PERFORMED TO FURTHER DEVELOP MY CAREER AND BE PART OF YOUR RESPECTIVE COMPANY.

EDUCATION AND QUALIFICATIONS

C OLLEGE: Associate in Hotel and Restaurant Management Ernesto R. Conception College of Arts and Technology Bocaue,Bulacan

Year attended: 2004 2006

PERSONAL BACKGROUND:

Birth date: February 27, 1979

Birth place: Caloocan City, Philippines

Age: 36 Years Old Religion:Roman Catholic Civil Status: Single Gender:Female Citizenship: Filipino Height: 5’3”/Weight: 130 lbs EMPLOYMENT HISTORY

R oom 526 Luxury Lounge: 2006 2011

Marketing Head/Talent Coordinator/Japanese Translator

● Coordinate with the Employees and assist them to the staff of the Lounge for the first timer customers/guests

● Responsible for marketing strategies to maintain standard of service and increasemarket sales.

● Communicates effectively with the staff and talents to ensure customer satisfaction.

● Translates thru English,Filipino,Japanese in dealing with Guests on day to day basis. I NSOMNIA

GE NERAL MANAGER/MARKETING HEAD JULY2013

● Provides excellent Customer Service to assure client’s satisfaction.

● Attends to customers’ needs, complaints, and other important matters to guests and to respective departments within the establishment.

● Coordinates with the kitchen Chef/staff to check for Menu availability.

● Ensure proper arrangements and set up of amenities and Dining, to maintain service standards

PARADISE HOTEL AND RESORT Inc.

● Provides excellent Customer Service to assure client’s satisfaction.

● Responsible for Housekeeping duties and responsibilities to maintain standards

C HARACTER REFERENCES

● DR.Benjamin Francisco, SEASCAPES travel Inc.

31 Queens Road, spring village, Quezon City

Tel No: 02 9290635

Andrea Blaisi,Room 526 INTERNATIONAL.

542 Remedios St. Malate Manila.

Tel No.093********

Hon.Edward Firmalino

Brgy Ramon Magsaysay Bago Bantay,QC

Tel No. 091********



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