MOHAMMED KAMAL ABDUL JAWAD

WORKING EXPERIENCE:

Foulath Holding, Bahrain, Jan 2015- Present

Information Technology Specialist

Responsibilities:

In addition to responsibilities of my previous designation: Requirements gathering, analysis, design, implementation, testing and end user training for IBM FileNet Application Support and administration of IBM FileNet Handling IBM FileNet application change requests and implementing and testing new requirements Application support and administration of PILOG MDRM Managing Foulath Holding SharePoint portal

Projects:

IBM FileNet implementation for Foulath Holding and its subsidiaries; SULB and Bahrain Steel – project coordinator Email archiving implementation using IBM Content Collector for emails – project coordinator IBM Datacap for documents text recognition, classification and filing – project coordinator PILOG MDRM implementation for Bahrain Steel – project coordinator SharePoint 2013 intranet portal implementation for Foulath Holding – project coordinator SULB company corporate website – project coordinator Bahrain Steel corporate website – project coordinator Foulath Holding, Bahrain, May 2013-Dec 2014

Asst. Systems Support Engineer

Responsibilities:

Basic administration of IT infrastructure services; Active Directory, print server, file server, Exchange, Group policy, and Basic Knowledge of DNS, DHCP

Managing Trend Micro OfficeScan Antivirus

Managing TrendMicro IMSVA mail gateway security system Managing and configuring Manage engine service desk plus ticketing system Managing and configuring Cisco Switches (basic)

Troubleshooting and solving network, software, and hardware issues Deploying applications using Microsoft SCCM

Installing, managing and troubleshooting Microsoft Client and Server operating systems; Client: Windows XP, 7, and 8

Server: Windows Server 2003, 2008, 2008 R2, and 2012 Projects:

Switches upgrade to Cisco POE switches

Restructuring Active Directory

Installing and configuring Manage Engine Service Desk Plus ticketing system Mailbox and user accounts migration from SULB domain to Foulath domain ITWorx, Egypt, July 2011-April-2013

Information systems support engineer

Responsibilities:

Managing ~800 workstations and ~700 development servers at ITWorx premises Analysing, troubleshooting and solving network, software, and hardware issues Installing, managing and troubleshooting Microsoft Client and Server operating systems; Client: Windows XP, 7, and 8, Server: Windows Server 2003, 2008, 2008 R2, and 2012 Installing, managing, and troubleshooting Microsoft Office data suites (2003, 2007, and 2010) Deploying, managing and troubleshooting virtual and physical environments Installing and maintaining DELL Power Edge Servers Installing and troubleshooting printers

Installing and troubleshooting performance labs

Age: 27 Marital Status: Married

Mobile: 009**-******** / 002 010******** Email: acu0a3@r.postjobfree.com Languages: Arabic: mother tongue

English: Fluent; completed the advanced level in the British University in Egypt Troubleshooting patch panels and switches

Installing and troubleshooting Cisco IP phones

Installing and troubleshooting Cisco Network Access Control Agent Installing and configuring Active Directory, DNS

Installing Microsoft Exchange Server 2010, TMG 2010, SharePoint Server 2010 Projects:

Virtualization project using virtual machine manager 2008 Upgrading workstations operating systems to Windows 7 Samsung, Egypt, November 2010- June 2011

Technical support advisor

Answering technical queries and supporting Samsung laptop users across the United Kingdom. CERTIFICATIONS AND TRAININGS:

ITIL Foundation v3 certificate in IT Service Management Microsoft certified professional - Installing and configuring windows server 2012 Microsoft certified professional - Administering windows server 2012 Core Solutions of Microsoft SharePoint 2013 course completion certificate (New Horizons, Dubai, 2015) Customer Service (Samsung, 2011 and ITWorx, 2012)

Email etiquette (ITWorx, 2012)

Effective communication skills (ITWorx, 2012)

SUMMER INTERNSHIPS:

Americana, Egypt, July-August 2009. IT professional: solving technical queries. Al Moayyed International Co, Bahrain, July-August 2008. Software engineer: experienced the use of ASP.NET for web development

Vodafone, Egypt, July-August 2007. Database developer (Technology department, Network Strategy sub department): Designed and prepared reports from Microsoft Access and prepared presentations based on reports’ results

OTHER EXPERIENCES:

Annual staff event and staff activities events, Foulath Holding, 2015: Member of the organizing committee Stock Market Simulation, The British University in Egypt, 2009: Member of the organizing committee Model United Nations (MUN) Manama, Bahrain, 2006: Junior Delegate Car show event, Al-Hekma International School, Bahrain, 2006: Accountant/member of the organizing committee EDUCATION:

British University in Egypt (2006-2010). Bachelor’s degree, Faculty of Informatics and Computer Science, Major: Software Engineering, Overall grade: Very Good, Second Class Division I, Rank: 3rd Graduation project: E-commerce Web Application Implementation and Dissertation. Grade: Very Good. Al-Hekma International School, Bahrain (1997-2006). High school percentage grade: 98.2% Rank: 2nd. OTHER COMPUTER SKILLS:

Database Systems: Basic knowledge of concepts, Microsoft Access, Microsoft SQL System Analysis: Excellent knowledge of system analysis models and software life cycle Software Design: Excellent knowledge of UML (Unified Modelling Language) and object oriented concepts Programming and web development:

Good programming knowledge in C++, C#, Java

Good knowledge of webpage design using ASP.net and C# at the back end, HTML, PHP, JavaScript Security: Basic knowledge about E-commerce security Testing: Good knowledge of designing and implementing test cases Quality Assurance: Basic knowledge about ISO and CMMI models OTHER SKILLS:

Project management/coordination skills

Ability to effectively and efficiently handle and document technical incidents Leadership skills

Ability to work as a team member or individually depending on the task requirements Communication and presentation skills

Fast learner

Ability to work under pressure

Contact this candidate