Professional Summary

Skills

Work History

EBONI CONWAY

**** **** **, *******, ********* 38128 (H) 901-***-**** (C) 901-***-**** acu09u@r.postjobfree.com Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 10 years retail experience in a fast-paced, team-based environment. Organized and efficient clerk highly skilled in office administration, data organization, proofreading, database management and word processing. Organized, independent worker with strong time-management skills. And very neat and clean while getting the job done

Exceptional communication skills

MS Windows proficient

Quick learner

Shipping and receiving professional

Multi-line phone talent

Driving continuous improvement

Natural leader

Superior verbal and written communication skills

Safety-oriented

Multi-tasking

Valid [TN] driver's license

Fast learner

Natural leader

Shipping Clerk Specialist 03/2005 to 03/2015

KM Logistics LLC – 4155 QuestWay Memphis Tn 38115

Provided an elevated customer experience to generate a loyal clientèle. Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Scheduled weekly inventory pickups and deliveries with vendors. Developed reputation as an efficient service provider with high levels of accuracy. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Processed 100+ daily invoices and billed renewed invoices to clients. Maintained cleanliness and presentation of stock room and production floor. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Entered numerical data into databases in a timely and accurate manner. Scanned documentation and entered into the database. Produced monthly reports using advanced Excel spreadsheet functions. Added new material to file records and created new records. Communicated with domestic and overseas offices to arrange B2B shipments. Assisted with receptionist duties, file organization and research and development. Planned and executed .

Education

Accomplishments

Certifications

Communicated with dispatchers, warehouses and customers regarding outgoing orders. Prioritized order security, accuracy and on-time pickup and delivery. Updated the database with changes in carrier status. E-mailed suppliers, carriers and customers with shipping updates. Received all imported goods and checked product condition and count. Prepared documents for shipment claims submissions. Gathered, logged and monitored all shipping data.

Determined the most cost-effective procedures and routes for shipments. High School Diploma: 2003

Westside High School - 3389 Dawn Dr Memphis Tn 38127 Coursework in Accounting, Finance and Statistics

Completed Advanced Customer Service training

Inside Sales

Met and exceeded quotas generating 65+ calls per day on leads for software maintenance renewals.Served as communication link between engineering consultants, MIS management and staff. Training

Responsible for training all new employees to ensure continued quality satisfaction File Management -

Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.

Forklift (sit down- cherry picker-standup)

LEAN CERTIFICATION