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Reston, VA
... I tested the Commercial-off-the-Shelf (COTS) software to be integrated for execution with the Multi-Channel Contact Center approach being used by TRICARE Call Center agents. Verified test plans and procedures for the DoD W-TIC and developed, ...
- Mar 28
Reston, VA
... Provided On Call Support and troubleshooting SAN related issues. Configured, administrated zones/zone sets on Cisco switches using Fabric Manager and Brocade Fabric Manager respectively HP Blade servers. Configured FAST VP on VMAX. Created Fast VP ...
- Mar 28
New Market, MD
... ●Hands on experience working with Mercury Interactive HP tools QC (Quality Center), HP ALM, QTP, UFT ● Experience in Testing ... •Worked for advanced features such as Auto Callback (ACB), Schedule Callback (SCB), Join Call, Reschedule, FYI, Action items ...
- Mar 27
Olney, MD
... Sending customers complaints and request to appropriate quarters and following up promptly to their loan request at the right quarter. 5. Making sure that all my customers are adequately satisfied and giving them prompt update Education University ...
- Mar 27
Washington, DC
... SKILLS Debugging Troubleshooting and diagnostics Application installations Application software testing System upgrades Issue diagnosis and resolution Help desk assistance Call Center Operations Technical troubleshooting Software upgrades Hardware ...
- Mar 26
Silver Spring, MD
... ●Developed SIM BOX Reporting Solution, reducing fraudulent call instances by 50%. ●Supported Campaign Management solutions for Marketing Team. ●Designed and implemented user security models in KOREK BI architecture. Senior Data Warehouse/BI ...
- Mar 25
Falls Church, VA
... Oversaw QC inspections and ensured compliance to plans and specs. Utilized NewForma Construction Management Software AFG Group St. Elizabeths, SW Washington DC 05/17 to 12/17 QA Inspector 15 crews subordinates (FEDERAL PROJECT) 300 million Inspected ...
- Mar 25
Arlington, VA
... Defect reporting / tracking using HP ALM (QC), handled admin rights in QC, maintaining Test Plan, Lab. Updating defect templates etc. Experienced in Selenium Data-Driven Framework with core Java programming and J-unit/TestNG annotations. Experience ...
- Mar 25
Fairfax, VA
... addressing complaints and resolving problems. Perform duties of all store associates as appropriate. Joe’s Pizzaria Italiana Febuary-2017 to March .2023 Restaurant Manager Sterling,VA Oversaw operations for a well known family owned business with ...
- Mar 24
Fair Oaks, VA, 22030
... answered patients' call lights and requests; reporting observations of the patient to nursing supervisor. Provided patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; ...
- Mar 24