TAJINDER SAHOTA

** *********** **,

Toronto, ON M9W 3J6

647-***-**** acu07j@r.postjobfree.com

ADMINISTRATIVE ASSISTANT CUSTOMER SERVICE DAILY BUSINESS/OPERATIONS MANAGEMENT

OFFICE SUPPORT COMMUNICATIONS ANALYSIS & PLANNING CLERICAL SUPPORT

SUMMARY OF QUALIFICATIONS

Diploma in Business Administration

Ability to manipulate data using MS Office Applications

Knowledge of accounting software – Great Plains, Quick Book, Simply Accounting, ACCPAC

Effective interpersonal and communication skills using outstanding customer service

Active team player with a passion of continuous learning

Core Competencies

Administrative Support & Management

Scheduling, Coordination, Organizing

Cash Management / Invoicing /Billing

Reporting / Documentation / Correspondence

Customer & Client Relations / Problem Solving

Resource Optimization & Appointment Booking

Record Maintenance, Data Entry

Health Safety & Precautions

Financial & Non-Financial Reporting

Attention to Detail & Strong Analytical Skill

WORK EXPERIENCE

Administrative Assistant

triOS College, Toronto 2012 – Present

Answer and direct phone inquiries to the appropriate staff in a professional and courteous manner

Organize and maintain meetings/ schedules for Admissions, Financial Aid Officers and Employment Specialists via Outlook and Lync

Provide assistance to Admissions team with the enrollment process of new students

Support Financial Aid Officers with filing, closing files for grads, and organize monthly OSAP seminars

Coordinate with Campus Director, Education Consultants Monthly Orientation/ promotional/career events for new students

Support Program Assistant with month end computerized inventory of books, uniforms, hard drives, USB keys and alien wares

Assist instructors with printing/ drafting study material, updating attendance in TCAS, proctor exams and provide tutoring services

Post receivable batches via Great Plains and prepare bank deposit posting journals

Prepare accurate bank reconciliations and carry out bank deposits daily

Maintain records by retrieving hard copies as well as soft copies for over 250 students

Use MS Office Applications to design flyers/ waivers/ exams, mass mailing and prepare reports

Test Center Administrator –Prometric Testing Centre

triOS College, Toronto 2011 – 2012

Uphold a working knowledge of policies, practices and procedures to corporate standards and protect security of all software

Scheduled appointments for examinees via phone and online using Electronic Testing Services

WORK EXPERIENCE (continued)

Provided customer service, set up exam stations, verify identification, updated information in the electronic system via biometrics and called Help Desk for resolving any exam related issues

Filed report with corporate office for any occurrence which falls outside acceptable guidelines of Prometric Testing Centre

Assisted staff with photocopying, scanning, sorting, filing, faxing and other correspondence

Reconciliation Assistant

Premier Books Direct, Toronto 2006 – 2007

Reconciled the exited and new distributor’s accounts via Dbase on a regular basis

Acted as a liaison with distributors and nonprofit organizations by following up with their orders and billing their accounts

Resolved issues of distributors by price reduction of the outdated inventory and updated price list on the website

Provided ongoing support to logistics department by updating inventories via VB system

Administrative Assistant

Premier Books Direct, Toronto 2004 – 2006

Coordinated the Regional Manager with drafting, editing, formatting letters, forms, recorded macros, created envelopes, labels and performed mail merge for mass distribution

Prepared and illustrated sales reports by inserting charts, graphics to compare sales of different regions for Regional Manager on daily and weekly basis using Word and Excel

Actively participated in the development and implementation of book fair projects by updating records, finding information from different sources, preparing brochures, flyers and other correspondence as required

Performed clerical duties such as mail merge, sorting and filing deposit slips/ invoices, distribution of manual and electronic mail, photocopy, scan and data entry as required

VOLUNTEER EXPERIENCE

Administrative Assistant – GI Clinic 2011 – 2012

Hospital for Sick Kids, Toronto

Registered patients via KIDCOM software

Assisted Supervisor with filing and updating records using KIDCOM software

Printed patient reports for the next business day

Confirmed the appointments for the clients and send them reminders via phone

Relieved staff with mail and courier packages

EDUCATION

Diploma in Business Administration, triOS College, Toronto 2011

(Human Resources, Accounting & Applications)

Advanced MS Office – Word, Excel, Outlook, PowerPoint, Access

Accounting – Quick books, Simply Accounting, Advanced Accounting, ACCPAC

Human Resources – Law, Management and Payroll

Test Center Administrator Certificate, triOS College, Toronto 2011

Inventory Control Certificate, Micro Skills, Toronto 1999

References Available Upon Request

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