SUMMARY

Total experience of **+ years with ** years in IT & 5 years functional experience in Customer Relations & Sales & Distribution

Having extensive experience in Healthcare, finance & insurance sectors.

Handled/managed the large/medium projects as Project Manager/Leader/Tech Lead and successfully managed Multi-Million, multi-location projects.

Total 15+ years of experience in CRM Applications especially on SFDC, Siebel, ApEx, Visual Force.

8 plus years of experience in managing full life cycle Global CRM implementations on SaaS applications like SFDC, Veeva CRM, CRMOD and Employee facing applications using the onsite/offshore delivery model in implementation, Upgrade & maintenance projects.

Extensive experience in using MS Project & PPM applications.

Extensive experience in interfacing with all level executives incl. top level, middle level & user level and understanding the business requirements, Analysis and preparing Gap Analysis

Having experience in Pharma/Healthcare industry with both validated (21 CFR Part 11) & non-validated systems.

Successfully implemented SFDC Sales and Service modules and Veeva CRM.

Experience in maintaining Quality Centre & QTP for CRM scripts.

Extensive experience in upgrade from On-Premise CRM to Cloud CRM (SFDC) Projects ( 3 upgrade projects)

SKILL SUMMARY

Major Skills : Project Management

Operating Systems : Windows XP, Window 3.xx/95/98/NT, UNIX

ERP : SAP-SD Module 4.6B

CRM : SFDC, Oracle CRMOD, Siebel, Veeva CRM, CPQ

MS Technologies & Other Tools : MS Project, Visio, PowerPoint, PPM, HelpTrac

QA Tools : Test Director, Quality Centre & QTP

Data Bases : Oracle, MS-SQL Server

Development Tools : Java, Visual Basic 6.0, .Net, ApEx, VisualForce

EDUCATION:

Master of Business Administration from Bharathidasan University - 1998

Bachelor of Technology from Nagarjuna University - 1992

PROFESSIONAL EXPERIENCE

Project: Cummins Inc.

Designation: CRM Lead/Solution Architect Sept 2015 – Till Date

Responsibilities:

Designed whole CRM solution to move Cummins 3 business units like EBU, PGBU, DBU etc. from Siebel-On-Premise to SFDC platform

Studied current CRM system and proposed solution how to move to SFDC CRM (Sales Cloud, & Marketing Cloud) based on each business division requirements and across 37 countries.

Studied current functionality and proposed to keep most of OOB box functionality intact for key objects like Accounts, Contacts, Account plan, Activities, Opportunities, Quote, Call reports etc.

Proposed an unique business solution to serve business requirement of having opportunity to channel partner with 1: M relationship and channel partner to opportunity as 1: M by proposing customized solution using Visual Force, Apex

Proposed solution to have some custom Apps using ApEx to have different apps for sales channels like distributor user group, BU specific Sales Group and Rapid response team

Pilot project is going on for small business unit i.e Power Generation.

Achievements:

Solution is designed and proposed and management is in principal agreement with the proposal. Main project is proposed to start in 3rd quarter once pilot project is completed successfully.

Project: Mallinckrodt Inc.

Designation: Director – Sales Force PMO Apr 2014 – Sept 2015

Responsibilities:

Implemented major revenue Management system for Account Management, Contact Management, Contract Management & Pricing modules on CRM (SFDC)

Created Roadmap and Blue print to migrate from On-Premise CRM to Cloud application SFDC.

Rolled-Out SFDC to newly acquired company Questcor Sales Force.

Rolled – out to 3 divisions of Mallinkcrodt Pharma.

Lead a team of 35 members

Participated in technical design, Resource requirement gathering & Resource planning, Design

Managed Change Request within MNK PMO process.

Achievements:

Implemented $ 2.5 MN Capital Project to onboard Managed Care Sales Team with SaaS CRM/SFA solution solely for the iPad. Was responsible for scope, schedule, budget, resourcing, risk Management.

Project: Abbott/AbbVie.

Title: Sr. Program Manager

Role: Sr. Manager – Commercial IT/Solution Architect Nov 2011 – Feb 2014

Responsibilities:

Worked as “CRM Lead” for migration from Siebel to SFDC (SaaS) and rolled over globally for Sales, CTMS and Service teams.

Managed a team of direct/indirect resources responsible for the implementation, technical solution, validation, and support of sales force automation systems (Veeva CRM, iRep; SalesForce.com, Sample Ordering and MAX-Siebel).

Primary contact for Sales and CTMS stakeholders. Facilitator for change control managing the system’s on-going operational governance in a matrix environment. Assess risk and apply risk based approach without compromising compliance; recommend system release readiness.

Managed $2.0 million Capital Project to onboard Managed Care Sales Team with SaaS CRM/SFA solution solely for the iPad. Strong Project Management skills (scope, schedule, budget, resourcing, risk Management).

Manage $2.4 million Operational Expense for ongoing system maintenance annually.

Achievements:

Was identified as sole/core “Subject Matter Expert” for all CRM related activities in the project, though the project was handled and implemented SI.

Project: WMS Games Inc.

Designation: CRM Lead/Solution Architect

Role: Title: Sr. Manager - CRM June 2010 – Nov 2011

Responsibilities:

Worked as “CRM Lead” for implementation of Account Management, Contact Management, Quote & Order Management and Service Management modules using Oracle (Siebel) CRM On Demand.

Working as “CRM Lead” for WMS “Business Process Transformation” project, meant for implementing Business Process change and aligning application (Oracle) changes in line with Business Process.

Implemented Siebel application for WMS Sales Force (Account Management, Contact Management, Quotes, Orders modules) and WMS Field Service (Field Service planning, Warranty management, Returns. RMAs, Service contracts, Knowledge Base modules).

Was prime Solution Architect for implementing above modules as well as integration with Oracle EBS for Customers, contacts, Parts, Products, Quotes, Service Contracts, Debriefs and Billing.

Managed kaizen workshops, requirements gathering workshops with all Stake holders incl. Executive management team, frontline sales & service members etc in both Assessment & Mobilization phases and Analyze phases.

Worked with both WMS and Accenture teams.

Leading team of 15 members

Participated in Resource requirement gathering & Resource planning, Design

Managed Change Request within WMS/Accenture Change Management process.

Achievements:

Was identified as sole/core “Subject Matter Expert” for all CRM related activities in the project, though the project was handled and implemented by Accenture.

Appreciated by Client Management as well as Accenture team for providing strategic direction with in Siebel Best Practices suggested.

Project: Eli Lilly, Inc.

Designation: Program Manager June 2009 – June 2010

Responsibilities:

Worked as “Tech Lead” for implementation of Siebel On demand for Contact/Account/Activity management modules module of Siebel Life Sciences on version Siebel 8.0.3.

Lead team of 5 members

Participated in Resource requirement gathering & Resource planning, Design and development.

Managed the CRM application (SFDC/Veeva) like US One Lilly R2.0, which majorly involves Contact/Account/Activity/Sample management modules implementation for Field sales Force and interfaces development for Samples, products and pricelists using ApEx, Vuisual Force and data load from SAP to SFDC system.

Responsible for interacting with business users & end users to understand all new content that is being developed in this release.

Understood/Documented/presented the technical and functional dependencies/risks of all release requests.

Managed Change Request within Eli Lilly Change Management process.

Developed all documents as per Validates system (21 CFR Part 11)

Tested the whole module on Tablet PC’s and fixed major issues.

Responsible for maintaining Quality Centre, QTP scripts and updating Master Functional requirements, System & integration test scripts.

Achievements:

Was appreciated for completing the project in stringent timelines.

Appreciated by Client Management as well as Oracle (Siebel) team for good design of this module with in SFDC Best Practices suggested.

Employer: Takeda Pharmaceuticals North America, Inc.

Title: Manager – Business Applications

Role: Tech Manager – Application Dev Nov 2007 – May 2009

Responsibilities:

Planned & designed technical solutions for all Siebel releases on 3 Siebel applications i.eSales Force Dot COM (ePharma for Sales Force Automation, Linx Module, Territory Management, Sample Management), Clinical Trail Management Systems (eClinical, Veeva) & Call Center modules.

Involved as “Solution Architect/Application Architect” for all requirements, dealing with Business team to understand Functional requirements and convert them into technical solutions and break down the technical tasks and assign to team members.

Hands-on working on configuration, development & integration activities for major tasks.

Created workflows, Assignment rules, application administration as per business users requirements, custom development using ApEx & VisualForce and integration jobs for data integration.

Created Excel Reports (known as “Field Reports”) which will be called/invoked with in Siebel and open in Excel. Wrote queries and macros for developing the same.

Maintained Quality Centre. QTP scripts for all requirements.

Achievements:

Managed a major integration project of “Sales Force Integration Project”, which is integrating Takeda & TAP sales organizations i.e. 2500 mobile clients of each organization and moved from On-Premise (Siebel) to Cloud application SFDC.

Created a repeatable application using SQL Procedures to identify all Siebel objects to differentiate two applications.

Designed, developed and implemented a major integration project using EAI (Web services, Email Adapters) to display a custom made ASP page to display in Siebel and created a repeating component with workflow, which will in turn call for a business service to look for log files of Email sent by business team, read the info and store the data as activities in Siebel along with attachments.

Designed and implemented Territory Management, Sample Management modules.

Involved in mock upgrade from 7.8 to 8.1

Winner of “Commitment Award”.

Managed Quality Centre Upgrade project from 8.0 to 9.2 successfully.

Empire Today, Chicago Feb 2007 – Nov 2007

Project : Siebel Empower Project

Role : Technical Lead

ET has implemented Siebel earlier. They had planned to build Siebel Pricing, Quote & Order facilities for all their future quotes for SR’s & Opportunities. It is complex project with lot of constrains, requirements and limitations of ET pricing policies.

Project Tasks & Responsibilities:

Planned and managed Project initiation, estimate efforts & resource planning.

Developed Campaign management module (on Siebel On-Demand), modifications to Call centre module using Smart script, web Services etc and Applet/View/Screen configuration, realignment of views & screens.

Worked on Siebel Workflows, Assignment Manager. Created RCR’s to meet new requirements.

Fixed new application using browser and server side scripting on objects like BC’s, Applets & business services.

Configured new Business Components/VBC’s and using User properties, Scripting and EAI/EIM / Integration objects.

Timely completion of Deliverables and meeting stringent timelines.

Conducted KSS & Training planning for team members.

Allocation of Tasks to team members.

Managed team of Siebel Analytics (OBIEE) on MRM module to develop reports and Dasboards.

GMAC Insurance Nov 2005 – Feb 2007

Project : Upgrade of EPIC (Siebel) project from 6.x to 7.8

Role : Technical Lead

GMACI has implemented Siebel 6.x version (of eFinancials) nearly 5 years back and maintaining it on the name of EPIC. They had planned for upgrade of this EPIC from 6.x to latest version of 7.8, which is more user friendly and web enabled.

Project Tasks & Responsibilities:

Upgraded Siebel(eFinancials) from 6.x to 7.8.2 in 4 environments like Development Environment, System Testing, UAT Environment & Production Environment

Project initiation, estimate efforts & resource planning

Configured Applets/Views/Screens, realignment of views & screens

Fixed new application using browser and server side scripting on objects like BC’s, Applets & business services in Post-upgrade process.

Configured Business Components User properties, Scripting and EAI/EIM

Reconfigured all workflows. Created RCR’s to meet new requirements

Done Siebel Server Administration, Repository Migration and SRF deployment

Integrated new upgraded Siebel version with external applications like Filenet usine EAI adapters, TIBCO,

Completed all deliverables in Timely manner and met stringent timelines

Conducted KSS & Training for team members and Business Users

Honeywell, Phoenix Apr 2005 – Oct 2005

Project : Siebel C&D Pricing Design

Role : Technical Lead

Honeywell (HPS Division) has implemented Siebel earlier. They had planned to use Siebel Pricing, Quote & Order facilities for all their future quotes for SR’s & Opportunities and also implement Campaign Management for Marketing module. It is complex project with lot of constrains, requirements and limitations of HPS pricing policies.

Project Tasks & Responsibilities:

Implemented major Pricing & Order management module for Honeywell HPS.

Analyzed the current Siebel application of Honeywell and suggested feasible solution for client.

Led Honeywell’s Products and Pricing development team in upgrading their products and pricing module from Siebel 7.5 to Siebel 7.8. Re-implemented the custom pricing logic into the new Siebel Pricing (PSP) engine and configured the out of the box pricing modules to incorporate multiple price types for a single product.

Configured Product configuration, Pricing model to meet client requirements.

Developed a product transformation strategy to formalize systematic approaches to “grandfather” products that aimed at eliminating conflicts between old product models and new pricing attributes encountered during Asset “Modify’s”.

Formulated a well crafted strategy for migrating products, pricing and assets from Honeywell’s Siebel 7.5 instance to Siebel 7.8 instance.

Timely completion of Deliverables and meeting stringent timelines

Designed Interfaces for order & Pricelists interfacing using BizTalk with back-end systems like MFG Pro, TPC (a Honeywell’s Homegrown application)

Employer: TCS Ltd

Designation: Asst. Consultant May 2001 – Mar 2005

Responsibilities:

Worked as in different roles like Project Manager, Tech Lead, Business Analysts & Siebel developer

Recognized as “Best project Manager”

Worked on 3 Siebel Upgrade projects, 2 major releases & development of new Siebel Projects.

Worked on projects with Onsite-Offshore model.

Dealing with clients, users, understanding the requirements, project planning, budget & resource planning

Responsible for timely completion of deliverables.

To see all deliverables will meet iQMS, CMM & PCMM Level 5 standards

Doing appraisals of the reporting team.

Ultimatix CRM, IN Oct 2004 – Mar 2005

Project : Siebel 7.5.2-7.7.2 Upgrade

Role : Tech Lead

Ultimatix CRM is Sales & Marketing team application on Siebel On-Demand platform. Ultimatix has initially used 7.0.3 and subsequently upgraded to 7.5.3.8 in the beginning of 2004 and planned to upgrade it to 7.7.2. Hence, CRM Practice team is invited to take up this project. Total team size is 8.

Project Tasks & Responsibilities:

Project initiation, estimate efforts & resource planning, Preparation of Master Project Plan, WSR’s (Weekly Status Reports), Understand customer business goals, requirements & acceptance criteria and prepare High level design documents, Coordination with client for all requirements including Hardware & Software requirements, Timely completion of Deliverables and meeting stringent timelines, Meeting the iQMS (Integrated Quality Management Systems) requirements for deliverables, completing IQA (Integrated Quality Assessment) & EQA etc. Allocation of Tasks to team members, Analysis of their current Siebel repository and finding out Siebel inventory Analysis of total EIM Process, Running the upgrade script including pre-upgrade tasks, upgrade repository, repository

Merrill Lynch Investment Manager, NY Aug 2004 – Oct 2004

Project : Siebel 7.5.2-7.7.2 Upgrade Estimation & Proposal

Role : Technical Leader

Description

MLIM is financial investments organization with Global wide operations. They have implemented Siebel Financial Services Application of 6.x and subsequently upgraded to 7.5.2.216 in the beginning of 2004 and planning to upgrade it to 7.7.2.

Project Tasks & Responsibilities:

Understand customer business goals, requirements & acceptance criteria for this application, Coordination with client for all requirements, Involved in planning & designing of the total estimation, Allocation of Tasks to team members, timely delivery, Analysis of their current Siebel repository and finding out Siebel inventory, Analysis of integration of current application with external applications, integration objects used, Feasibility of migrating from IBM MQ to JMS (Java Messaging Services), Preparation of final report.

General Electric- Corporate Finance, CT Jan 2004 – Jul 2004

Project : Siebel integration with NORAD

Role : Tech Lead (Project Leader)

Description

This is an integration project of Siebel 7.5 with third party like Norad. The project involves of Siebel application integration with external application called Norad. GE VFS division used to finance funds for vehicles purchase and there used to be default accounts, called as “Delinquent Accounts” and there are special collectors to follow-up and collects the payments. Till date, the total details of delinquent accounts is handled by a Front-End application called Norad and assignment of delinquent accounts used to be manual. GE has decided to integrate Siebel with Norad since their Siebel application contains all the data of account schedules and assignments can be automized. That means Siebel will act as Backend for Norad.

Project Tasks & Responsibilities:

Planning & designing of the total project, Preparation of HLDD, LLDD & test plans & Process and Maintenance docs etc., Allocation of Tasks to team members, timely delivery, Modification and creation of Applets, Views & Screens as per the client's requirements and creating visibility control, Extensions of columns in 3-4 tables, Configuring new views with Visibility control incl. Pick lists, MVGs, Drilldowns with respect to the requirements, Configuring assignment rules based on the requirements of client, Defining the Workflow Definition, rules and actions

Achievements of the Project:

Optimized SQL query to retrieve data from Siebel of delinquent Accounts assigned to the user/collector for nearly 35 fields from 5 tables based upon the person logged in Norad. This was major issue faced by client and we got appreciation for this solution.

Created a bat file based on COMDATACONTROL to update fields (Pick List fields) in Siebel database without logging into Siebel.

General Electric- Corporate Finance, CT Mar 2004 – Oct 2004

Project : Siebel integration with EVal (Asset Evaluation System).

Role : Tech Lead (Project Leader)

Description

This is a Challenging integration project of integration of Siebel 7.5 with third party like EVal. The project involves of Siebel application integration with external application called EVal. GE uses the services of third party Asset evaluation called EVal for assessing the assets of their clients. As the EVal team needs the total details of a proposal and wants to store the EVal reports/comments, GE has decided to integrate Siebel with EVal since their Siebel application contains all the data. This was challenging project as Seibel is not used for UI instead it is used as back end.

Project Tasks & Responsibilities:

Preparation of total solution for this project, total planning & designing of the total application, Preparation of HLDL, LLDL & test plans & Process and Maintenance docs etc., developed the required DLL/business service to fetch data, to covert the file to normal format from bin base 64 format etc. Defining the Workflow Definition, rules and actions, setting up Visibility rules, Configured separate Queue Manager and Queues for this purpose in MQ and auto triggering facility when ever an XML string is placed in MQ.

Merrill Lynch - MLIM Siebel7 Upgrade, NJ July 2003 – Feb 2004

Project: Siebel7 Upgrade

Role : Siebel Developer/Upgrade Expert

Description

Merrill Lynch is one of the world’s leading Financial Management and Advisory Group, primarily involved in the investment, liability, and insurance services across the globe. MLIM, a division of Merrill Lynch was using Siebel 6.2.1 eFinancial services for Opportunity, Account and Contact Management. To avail the benefits of Siebel 7, they decided to Upgrade the application to Siebel 7.0.3.

Project Tasks & Responsibilities:

Analysis of Siebel v7.5.2 to understand the new functionality and possible issues that might arise during upgrade due to customization work done, Upgrading Siebel eFinance Services 6.2.1 to Siebel eFinance Services 7.5.2, Troubleshoot and resolve conflicts and errors that are upgrade specific, Analysis and migration of scripts & Reports, Preparation of training documents, EAI Enhancements, Handling Quality Procedures.

Sociéte Générale, France Oct 2002 – June 2003

Project : X-SELL: Development and Implementation

Role : Business Analyst

Description

X-Sell is a Siebel Application, which enables Cross-selling by sharing the useful client information to all SG Investment Banking entities potentially interested and improving the whole SGIB presence on the targeted customers.

Project Tasks & Responsibilities:

Gathering user requirements, Business Analysis, Technical feasibility, Gap Analysis, Estimation, Data mapping, Prototyping, Unit Test Case Preparation, Test Scenario Preparation, Support to the development team, Testing, Post release support after release of application.

Marks & Spencer, UK Apr2002 – Sept 2002

Project : Custom-built Call Centre & Sales Application

Role : Siebel Consultant (Configurator & Developer)

Project Tasks & Responsibilities:

Confirm customer business goals & acceptance criteria for the Call Centre Product, Involved in designing the total Call centre & sales application, Involved in designing using Siebel 7.5 tools and handled the study part of other modules, Identification of enhancements for modifying Business Components, Business objects and other User Interfaces objects in Siebel to support the clients process i.e. Pick lists, MVGs, Drilldowns and Associate Applets respect to the requirements, modification and creation of Applets, Views & Screens as per the client's requirements, Configuring Defining the Workflow Definition, rules and actions, Development of Group and Standard report using Actuate, Creating Mobile Clients and extract the Database.

Next Step Technologies, CA June 2001– Mar 2002

Project : Siebel Call Center Role : Siebel Consultant

Project Tasks & Responsibilities:

Customizing the end user interface i.e. Screens, Views and Applets., Business Object Layer Customization with defining Links and Joins between Business Components and using Business Objects to develop Business Logic. Configuring Pick lists, MVGs, Drilldowns and Associate Applets respect to the requirements, associated in setting up SIEBEL Gateway Server, SIEBEL Enterprise Server, SIEBEL Server and MS SQL database environment.

Contact this candidate