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Manager Customer Service

Location:
Detroit, MI
Salary:
45,000.00
Posted:
May 31, 2016

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Resume:

Catherine Grigg

**** ********** ****, ** ***** 248-***-**** acu04r@r.postjobfree.com

Professional Profile

• More than 20 years’ successful experience in the fields of finance reporting, financial forecasting, HR resourcing,Benefits administrations, bookkeeping, accounts receivable, accounts payable, reconciliation, payroll, financial reporting, customer service, office management, Virtual Accounting management, team leadership, account maintenance, problem-solving and trouble-shooting, office staff support, and planning/implementing proactive procedures and systems to avoid problems.

• Excellent working knowledge using Microsoft office, Outlook, Microsoft Excel, Access, PowerPoint, Microsoft Word, QuickBooks Pro, Non-profit, Virtual Accounting ACS Access, SAP, ADP payroll, Payroll 1, Solomon, GE accounting software.

• Ability to train, motivates, and supervises employees.

• Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.

Experience

Latino Family Services, Detroit, MI 2010 - Current Financial manager, Bookkeeper, Payroll Specialist, Grant Advisor (part time)

• Prepare Yearly, Quarterly, Monthly, Daily accounting reports necessary for coordination of services with approval using QuickBooks to process all reporting

• Coordinate Monthly Financial Services Reports and supporting documentation for each grant submittal.

• Ensured accurate coding by social workers and recoded and or initialized on a monthly basis

• Prepare and process all out- going accounts payable.

• Record and reconcile all accounts receivable

• Coordinate auditing procedures for yearly review.

• Yearly budgeting for submission of grant approval.

• Set up EMR

• Process Payroll reporting and accuracy reporting Talascend LTD, Troy, MI 2013 - February 2016

International Payroll Accountant

• Prepare, review and fund weekly, fortnightly, and monthly payroll for Contractors deployed in the United Kingdom, Spain, Russia, Turkey, and other international working sites,

• Process accounts payable, and account receivables based on current exchange rates

• Organize and coordinate work with London office regarding contractor payroll, bonus with regards to contract extension

• Ensure accurate funding of payroll, based on current exchange rate standards

• Create and chase outstanding invoices for accounts receivables based on contract terms

• Process and implementation application to HMRC for FPS, EPS and EIR reporting,

• Closing of year end with financial reporting and tax receipts reports and HMRC receipt totaling Behavioral Care Solutions, Warren, MI 2011 – 2013

Medical/Psychiatric Claims coding reviewer

• Review coding for Medical and Psychiatric claims

• Review session logs for Nursing home care facility care givers

• Verify or obtain authorizations for caregiver services

• Audit claims to Medicare, Blue Cross, and Medicaid, and commercial carriers

• Accounts Receivable /Post vouchers on processed claims BCA StoneCrest Center, Detroit, MI 2007 – 2011

Payroll Administrator, Facility Coder, Medical Records Coordinator, Chart Auditor

• Responsible for ICD-9 coding, chart auditing and payroll for the facility.

• Prepares month end reports, and various other tasks as requested by management.

• Completes claim submission in proper form

• Assignment of proper ICD-9 coding for review of all patients charts

• Posts changes, payments and adjustments to patient accounts.

• Makes necessary follow- up phone calls to payers and sends collection letter when appropriate to ensure desire aging results

• Collection of timecards and pay data to complete and accurately process bi-weekly payroll for hourly and salary personnel

• Review and process all court ordered documentation to ensure compliance with applicable laws

• Review and input all approved employee deductions and distribute appropriately

• Report and timely distribution of garnishee payments for each deduction as directed by the order and on a needed basis.

• Accurately complete of all QuickBooks entries for payroll recording Billing and Coding Supervisor

• Process all incoming vouchers from all insurance carriers

• Process and review electronic claims submission

• Train and supervise billing and coding staff

• Coded in-patient and outpatient psych services

• Credential all income physician and therapists, maintain centers accreditation with JCAHO

• Set up EMR and electronic billing

ADDITIONAL Employment positions: 1984 – 2009

2009-2009 Office Manager, Theodore Ruza DO

2008 -2009 Office Manager – NeuroHealth Specialists 2008-2008 Accounts Payable Clerk – General Motors

2003-2008 Supervisor - Performance Orthopedics

1991-2002 Medical claim reviewer – Home IV Care

1988-1991 Urology Specialist

Education

Walsh College, Troy, MI currently enrolled

Masters of Business Administration

Studies in Project Management

Studies in Certified Payroll Professional (CPP)

University of Phoenix, Troy, MI 2011

Bachelors of Business Administration

Accounting and Finance

Oakland Community College, Royal Oak, MI 1998

Associates Degree Accounting and Finance

CERTIFCATES/ CREDENTIALS

State of Michigan Notary – Oakland County

Certified Compliance officer - Practice Management Institute 2012-2014 Certified Medical Office Manager (CMOM) - Practice Management Institute 2006-2013 Certified Medical Coder (CMC) - Practice Management Institute 2005-2013 Certified Medical Chart Auditor - Practice Management Institute 2008



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