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Customer Service Administrative Assistant

Location:
Riverside, CA
Posted:
May 31, 2016

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Resume:

Kate A. Miller

951-***-**** cell

acu019@r.postjobfree.com

Skills Profile

● Proficient skills in use of Microsoft Word and Excel, Outlook

● Excellent organizational skills

● Excellent customer communication relations, written and verbal

● Knowledge of ASME codes and documents

Work History

Mobile Service Coordinator, Rush Enterprises-Truck Center, Fontana, California

● Coordinate with customers to open work orders and dispatch mobile technicians.

● Contact customers after completed jobs to complete billing process.

● Research and complete warranty documentation process as applicable.

● Enter all mobile technicians time in system to be submitted to manager for payroll.

● Tracked all mobile technicians non-job specific training and customer service time in Excel spreadsheet and submitted to managers at various locations.

Document Control Specialist, Hayden Industrial, San Bernardino, California

● Review/read all new contracts and make notes on customer requirements and inspections.

● Set up necessary appointments for various inspector/third party test witnesses.

● Create test documents for inspector to sign. Upload and file any reports sent electronically

● Document, scan and file material test reports.

● Follow up on rejected parts

● Create quality control documents for all new work orders

● Assign and log all serial numbers/national board numbers for coolers

● Audit files at closing for ASME inspector approval.

Administrative Assistant, Roorda, Piquet & Bessee, Inc. CPA’s, Riverside, California

● Accounts Receivable

● Accounts Payable

● Update clients with status/customer service

● Data entry

● Use of various accounting software packages, including Client Bookkeeping Solutions and Practice Solutions online banking software for Security Bank, Ultra Tax, Creative Solutions Accounting, File Cabinet

Escrow Assistant, Traditional Escrow, Corona, California

● Work with Real Estate agents to open new escrows.

● Contact selling agent regarding opening of new escrow, to schedule receipt of deposits, and any other requests they may have in regards to their file.

● Open new title order, property profile, order home warranty.

● Creating a new file in computer; typing and preparing new escrow instruction to be sent to all parties.

● Order Preliminary Title Report to identify any liens

● Process and audit existing escrow files as new information is added.

● Take customer service calls from clients.

● Prepare buyer/seller estimates.

● Balance files.

● Package loan documents.

● Customer loan signings

● Grant Deed signings.

● Order HOA documents.

● Balance daily Banking.

Nov. 2015-April 2016

May 2011-Nov. 2015

Jan. 2008 –Nov. 2009

Nov. 2003 –Dec. 2007

Co-Owner, Ace Machine, Riverside, California

Oct. 2001 - Nov. 2003

● Establishing new business: Researching fictitious business name, obtaining business license, designing and creating business logo, networking and meeting with new clients.

● Company promotions and advertising.

● Book keeping.

● Accounting and payroll.

● Customer relation.

● Customer phone service.

● Parts driver, pickup and deliver

Administrative Assistant, Contract Administrator, Purchasing Assistant, Steven Walker Homes, Riverside, California

Dec. 1998 - Oct.2001

● General Administrative duties

● Review Preliminary Report to identify any liens

● Applying for city permits.

● Pickup and distributing of blueprints.

● Prepare Construction Agreement Package and track status to execution of documents.

● Maintain Construction Agreement status report.

● Maintains Construction Department Project Construction.

● Prepare Construction Agreement Amendments, track status to execution of documents.

● Coordinate with field personnel on Purchase Orders/and Back Charge documents.

● Prepare Purchase Orders and track status to execution of documents.

● Assist Purchasing Agent as required.

Education

Career Colleges of America, San Bernardino, California

Obtained California Pharmacy Technicians License

June 1996 –June 1997

Riverside Community College, San Bernardino, California

Obtained California Cosmetology License

June 1991 –June 1992



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