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Customer Service Engineering

Location:
Riyadh, Riyadh Province, Saudi Arabia
Posted:
May 31, 2016

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Resume:

Curriculum Vitae

Personal Information

Education

Name: Hassan Al Shabeeb

Date of birth: 10/11/1990

Nationality: Saudi

Current Residence:

Saudi Arabia, Dammam

Martial Status: Single

Mobile # +966-**-****-***

E-mail Address:

acu00c@r.postjobfree.com

Elected Courses

Maintenance Planning and Control

Reliability and Maintainability

Quality Improvement Methods

Sociology of Work

University: King Fahd University of Petroleum and Minerals, KFUPM, Dhahran, Saudi Arabia.

Major: Bachelor in Applied Industrial and Systems Engineering.

Graduation Date: 29/05/2014

Academic Projects

A heuristic approach, Integer linear programming approach and Dynamic programming approach to solving job-sequencing problems.

Building a customer service database.

Process improvement in the laundry business.

Simulating patients flow in a clinic, running performance and sensitivity analysis.

Working Experience

06/2015 to current

02/2015 to 06/2015

08/2014 to 02/2015

02/2014 to 05/2014

07/2013 to 01/2014

Logistics and Warehousing with BinZagr Company in Saudi Arabia.

Initiatives, roles and projects:

Coordinating inventory control and distribution

Ensuring safety and safe working environment

Gathering customers’ needs to improve operations and reduce costs.

Identifying strategically important KPIs

Improving forecasting methods

Improving internal warehouse logistics

Negotiating rates with contractors

Redesigning number of warehouses to cope with sales growth.

Lecturing Engineering drawing at Petroleum and Natural Gas Higher Institute of Technology and Training, PNGIT, Saudi Arabia.

Working in family business.

Lean Six-sigma project for King Fahd Specialist Hospital and KFUPM.

Minimizing specimen rejection rate by implementing lean principles via improving processes between specimen collecting and testing.

Industrial Engineer trainee and EHS Coordinator with Sigma Paints Saudi Arabia Ltd. in Saudi Arabia.

Time Study and process standardization

Process Improvement project

ISO9001, QMS

Short Courses

10/2015 to 10/2015

03/2015 to 03/2015

02/2014 to 02/2014

06/2011 to 09/2011

08/2010 to 08/2010

Persuasive communicator by ASAS, Saudi Arabia, Dammam

Train the trainer, by Precise Trace, Saudi Arabia, Khobar

Industrial safety, at KFUPM, Saudi Arabia, Dhahran

English as a Second Language course, at CCEL, Canada, B.C.

Leadership and Teamwork workshop, at KFUPM, Saudi Arabia, Dhahran

Competencies and Skills

Analytical skills

Cost reduction

Operational logistics management

Process improvement

Project management

Problem-solving

Strategic planning

Self motivated

Time management

Warehousing & storage

Willing to travel or relocate

Working well under pressure

Software Skills

Engineering software: Arena simulation software, Engineering Drawing with AutoCAD, Excel-Solver, GAMS, MATlab, Minitab, and PL/Structured Query Language, Simulink.

MS Office: Access, Excel, Outlook, PowerPoint, Project, Visio and Word

SAP-ERP

Languages

Arabic:

English:

Interests

References

Available on request



Contact this candidate