Ms. Shawn Flemming/Esthetician

Professional/Personal Attributes: Creative, Enthusiastic, Polished Appearance, Strong Work Ethic, Responsible, Focused, Open-minded, Adaptable, Considerate, Experienced with Managing Staff

Front Desk Skills:

Sharp communications skills

Strong organization and administrative skills

Accurate scheduling of appointments for the technicians

Trained aesthetician (750 hours Aveda Spa)

Retail Knowledge: Eminence Organics, SkinCeuticals, Obagi, Latisse, Botox, Juvéderm,

Voluma, Belotero, Tata Harper, Green Envee Organics

HIPPAA certified

Facials

Cleansing

Skin Analysis

Application of Masques and/or Peels

Extractions

Skin balancing

Experienced with:

Galvanic Current Treatments

High-Frequency Tesla

Microdermabrasion

Esthetician Skills

Massage

Effleurage

Tapotement

Acupressure

Deep Breathing

Detox of lymphatic system

Reflexology

Product Knowledge

6Aveda Specialized Lines

Eminence Organics

Skinceuticals

SkinMedica

Professional Products

RetinA

Tretinoin

Latisse

Dermapen

Juvéderm

Botox

Hair Removal

Hard & Soft Waxes: brow, lip, underarm, bikini, Brazilian, legs, arms, back

Acchaa Beauty + Wellness Spa Thread Away (2 locations) June 2014-May 2015

Spa Manager

As the Spa Manager my responsibilities include the daily operations of the spa, staff management, client relations, vendor relations, and staff training. I was responsible for daily closeout of sales, weekly sales reports, cash management, client retention, service protocols, as well as booking appointments, supply management, and keeping the spa aesthetically pleasing.

I was also responsible for the overall first impression that clients experienced when they walked into Acchaa and Thread Away, into the spa rooms and browsed the retail section. Through artfully placed authentic Indian artwork, intoxicating aromas, and organization of rooms from the lighting to placement of products to the reception desk decor I created environments that stimulated relaxation.

Marketing Manager

My responsibilities included organizing off-site promotional events such as “Style Chicago,” Old Town Wells Street Art Festival,” developing relationships with Lollapalooza, and other targeted neighborhood events. I also wrote all the copy for Acchaa’s website, including revising the first version, adding content to “Monthly Treatment Specials,” and a blog titled “What Your Skin Says About You.”

Highlights

Organized two “The Real World” episodes at Thread Away, West Loop

Developed Chicago Social Modern Luxury employee discount program

Developed partnerships with condominium associations to maximize our presence in the River North neighborhood

Created copy and design for monthly email promotions for 7,000+ clients

Created a marketing kit to present to businesses in the stylish Merchandise Mart neighborhood, including large apartment/condo complexes as well as hotel concierges.

Retail Manager

As retail and aesthetics manager it was my responsibility to work with vendors to bring in brands that reflected Acchaa’s wellness mission. I created a retail section reflective of Ayurvedic healing beliefs. Eminence Handmade Organic Skincare, Skinceuticals, and Green Envee oils and chakra mists along with unique Indian handmade tops and jewelry created a well-rounded and interesting boutique for clients. I also managed inventory for back bar products, set pricing, and created shelf talkers to draw clients into product lines by creating conversation pieces.

MetaArts Limited, PreMedia Global, Academic Approach 1998-Dec. 2015

Educational Content Developer (Writer/Editor)

For 17 years, prior to entering the aesthetics industry I was a writer, editor and project manager in the educational development field. I created learning content for middle school and high school language arts textbooks and instruction materials. After more than a decade, I decided to pursue my passion for skincare by going back to school to become an aesthetician.

The Aveda Institute, Chicago DePaul University, Chicago

Sept. 2013-Present 2-year program: 2009-2011

Esthetician Program School For New Learning

Graduation Date May 30, 2014

Professional References

Travel Zoo 312-***-****

Susie Vinciguerra Senior Business Development Manager

MetaArts Limited actzf1@r.postjobfree.com

Deborah Rogus

Whittl 847-***-****

Brian Pogrund actzf1@r.postjobfree.com

Director of Operations

Eminence Organics Senior Trainer

Traci Imbrogno actzf1@r.postjobfree.com

YELP (reviews)

10/31/2014 “I've never been here nor do I live in Chicago HOWEVER, I did purchase a gift certificate here for someone in Chicago. When there were some technical issues with the software used for making appointments, Shawn took care of it immediately and with a great and friendly attitude.

11/4/2014 Shawn, the manager, is also super sweet and knowledgeable of the industry. I also love seeing Low Key, the cutest Boxer ever, at the salon…Accolades to Jania and Shawn for their awesome attitude!

5/4/15 “Then I get to the place and the aroma immediately soothes me. The decor in the lobby and in the rooms was pretty and calming. Everything in this place screams out in a very tranquil way to RELAAAAX! The women were accommodating, pleasant, professional and just a real treat to have around.”

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