WENDY CURRY

**** ***** ****** **.

Memphis, TN **115

901-***-****

PROFESSIONAL SUMMARY: Successful knowledge in administration and the banking industry with over 10 years experience. Showcase my talents of being detail-oriented, self-motivated, efficient, organized, and flexible. Learn new things very quickly and develop professionally by cross training. Maximize general ledger reconcilement through balancing the vector report and researching items from the daily journal. Excellent customer service with internal and external customers to resolve issues that may arise.

PROFESSIONAL EXPERIENCE

FIRST TENNESSEE BANK, Memphis, TN 2012 – Present

Bank Operation Analyst II/Investigations/Reconcilement Agent/Team Lead

Research inquiries and problem wire transfers

Reverse debit and credits from customer’s account to originating bank

Monitor and track all return wires; initiate 1090 service messages

Communicate with customers concerning Federal Reserve routing number rejects

Process, verify, and confirm 75+ wire transfers daily

Provide wire transfer customer service to external and internal customers

Manage and distributes work and assists with solving problems for 5-6 employees

Participates in business recovery exercises required by the Federal Reserve

Reconcile the general ledger accounts on a daily basis by matching off credits and debits

Communicate with the International Team and bank employees to resolve issues on the Excel spreadsheet that did not balance

FIRST TENNESSEE BANK, Memphis, TN 2006-2012

Wire Transfer Specialist/Team Leader

Keyed over 300 wire transfers from one bank account to another daily

Updated/monitored Federal Reserve Registry via research; tracked missing wire transfer items.

Managed and distributed work and assisted with solving problems for 5-6 employees.

Provide wire transfer customer service to external and internal customers

WHBQ FOX 13 TV STATION, Memphis, TN 2006

Traffic Assistant

Produced daily logs by working rejected spots, assuring product separation and dealing with diverse log variances.

Assisted with order entry, contract filing, program formatting and report distribution

Accurately scheduled programs to appear on television daily

Communicated with sales people to meet deadlines of programs, commercials, and billboards

REGIONS FINANCIAL CORP, (formerly Union Planters Bank), Memphis, TN 2000 – 2005

Processing Specialist III/Money Desk

Collected off-line information affecting the Federal Reserve Bank account

Monitored and balanced Fed Fund borrowing between banks to maintain bank reserves

Maintained a positive level of reserve at the end of the day

Applied debit and credit adjustments

Ensured time sensitive deadlines of key customers were met by efficiently processing over 700 wire transfers per day

Researched missing and fraud items daily

Consistently achieved 1-hour turnaround on domestic and international wire transfers

FEDERAL EXPRESS, Memphis, TN 2002 – 2015

Handler, Part-time

Processed mail via scanner in a timely manner

Sorted and scanned mail for airline departure

Communicated with team leader to meet deadlines for delivery

EDUCATION

BS, Business Administration, Fayetteville State University, Fayetteville, NC

Specialized Courses: Human Resource Management, Managerial Accounting, Accounting I&II, Principle of Finance, Business Communication, Business Policy, Organizational Behavior, Statistics I&II, Production & Operations Management, Economics I&II

KNOWLEDGE

Microsoft Suite (Word, Office, Outlook, PowerPoint, Excel), Novell, PeopleSoft, Oracle

Knowledge of Harris/ENCODA Broadcast Management System

XNET Software

General Bank Operations

SKILLS

Excellent written and oral communication

Strong work ethic, ability to multi-task while working under pressure and positive attitude

Data Entry

Type 50 wpm

AWARDS

Received praise cards and first power accolades from internal and external customers acknowledging customer service, teamwork, and problem solving

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