Shikha Dhir

Senior Software Systems and Test Engineer at NetApp. Expertise - Network Protocols,Storage Protocols (nfs,cifs,san),Cloud Computing,Voip,Networking, SIP,Testing and Automation

Summary :

• Senior Software Engineer. Over 10 years of experience in the field of Networking, Storage, Cloud technologies and writing Automation.

• Experience in Storage, Cloud, Openstack, Networking, Voip, Cifs, SAN, NFS protocols.

• Lead Large scale, customer critical projects.

• Experience in Multi team interactions. Took complex and time critical projects to completion with high quality standards.

• Experience in carrying large scale system tests and recreating customer scenarios for testing and triaging issues.

• Experience in UNIX, LINUX, PERL, PYTHON, C and C++

• CCNA Certified.

• Strong Analytical and Troubleshooting Skills.

• Experience in Android Technologies.

• Experience in IP Phones and Voice Over IP Technologies.

• Experience in SIP Technology.

• Experience in writing automation scripts, test plans and test cases. Experience working in both Waterfall and Agile setups

SKILL SET

Networking Expertise: CCNA Certified, SIP Technologies, Voice Over IP, Storage and Cloud, Openstack

Programming Languages: C, C++

Scripting Language: Tcl,PERL,PYTHON

Web Technologies: Web 2.0, s, AJAX

Databases: SQL Server, MS Access

Operating Systems: Linux, Windows.

Framework: Waterfall, Agile (SCRUM)

Phone:

608-***-****

Address:

Raleigh-Durham, North Carolina Area

Website:

https://www.linkedin.com/in/shikha-dhir-96751828

Email:

actybk@r.postjobfree.com

EXPERIENCE

NetApp

November 2012 to Present

Sr Software System Test Engineer

Worked on Networking Protocols - cifs, nfs and iscsi .

Expertise in writing automation using Perl and some Python.

Strong networking skills, experience working hand on with storage equipment in labs.

Responsibilities included recreating customer scenarios, testing and triaging the large and complex storage setups.

Lead a lot of complex projects critical to customer.

Worked on LDAP on scaled Networks.

MCC Test Lead: Experience setting up and testing complex infrastructures such as MCC. Wrote automations and lead the mcc project single handedly across teams in US and India.

Expertise in OpenStack(devstack), cloud and flash technologies, storage protocols.

NDO Hi-Touch Lead: Responsibilities included preparing TDS based on ONTAP release KCIs, Leading teams with variable sizes to qualify new FAS models (including the 2000 - 8000 series and Razor), Netapp SAS Storage (DS2246, DS4243/6, DS4486, Flash and SSD storage) and switches (Cisco 5500 series). Hands-on and automation experience with setting up and configuring Netapp h/w. Validation of customer-facing documentation for all Hi-Touch NDO operations. (e.g. Head swap/upgrade, NDSR, MCC disaster recovery including Smoking Crater)

Cisco Systems

June 2008 - Nov 2012

Sr. Software Test Engineer

One of the Top performer in the team, volunteered and worked on multiple projects

Strong understanding of Networking and VoIP Technologies.

Strong knowledge of switching and routing. Hands on experience configuring complex testbeds.

Contributed towards Cisco's collaboration and mobility objective.

Great experience in UNIX and LINUX.

Collaborated with off-shore teams based in India and China for testing features for Voice Over IP and Android based products

Provided trainings to India's team while transferring information to them

Tested 7960/7950 IP phones of Cisco, opened defects and helped in troubleshooting customer found defects

Improved product quality by being proactive in catching issues and bugs

Worked on various simulation tools for testing

Worked on Cisco routers (GSR, 7000, 7500) and switches (3500, 6500) while setting up test beds in lab

Test bed setups using routing protocols (RIP, EIGRP, IGRP) and routed protocols (TCP/IP, IPX/SPX)

Implemented DHCP, DNS, FTP, TFTP servers

Tested features like VPN, Basic Audio & Video Call Features, Google Apps, WebEx, GPS

Designed and executed test plans and test strategies

Worked with other members of a development team to ensure that quality is "built in" from the ground up in products.

Ensured that the company's products meet total quality management standards and other reliability standards

Executed functional, application, regression, and acceptance tests

Collaborated with product developers, business analysts, and technical support specialists regarding issues found during sprints

Roundtable (Cisco's next generation VOIP phones)

Tested Call features, security, and application areas

Wrote automation scripts using Tcl

Tested Cisco Unified Video Camera

Tested Bluetooth 2.0 headset profiles, XML, and MIDlet multimedia applications on Gigabit Ethernet switch ports

Cius (Android based tablet): Tested call features, mobile applications, and WebEx,Tested major features such as Wi-Fi (802.11a/b/g/n), 3G/4G data and Bluetooth 3.0

Infosys,India

Oct 2004 - Dec 2005

Software Engineer

Nortel Security System

•Worked in a team of 6 designing "Service Delivery Module(SDM)"

•Responsible for maintaining High Ability(HA) on Nortel Appliance Acceleration Protocol (NAAP)

•Trouble shooting issues related to DHCP servers

•Created few Management Information Base System(MIBS) features, like application feature to determine slot on the switch

Embedded System Design Lab

•Worked on Open System and C coding

Central Scientific Instruments Organization (C.S.I.O), Chandigarh, India

Aug 2003 - Dec 2003

Software Intern

•Worked on hardware aspect of "Coefficient of haze monitor" instrument

•Worked on conversion of Micro-Controller card to a general purpose PC Interface kit. This saved time of burning EPROM for writing the program. A GUI was created for the same

EDUCATION

University of Wisconsin, Madison

Jan 2007 - May 2008

Masters in Electrical and Computer Engineering

Punjab Technical University

May 2000 to May 2004

Bachelors in Electronics and Communication Engineering

SKILLS

Linux, VOIP,C, C++, Cisco Technologies, Testing, Networking, Operating Systems,Databases,CCNA, Microsoft SQL server, Unified Communications, Windows, Automation and Scripting Languages,XML,TCP/IP,UNIX,AJAX,Web Technologies,Storage Protocols - SAN,NFS,CIFS, Hight Touch NDO, Cloud Computing, Storage Technologies

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