Customer Service Management

SANDHYA REDDY

678-***-**** Ext : ***

actvvw@r.postjobfree.com

Professional Summary:

An Object-Oriented Programming Developer with over 7 years of experience in software development, testing and in full stack Ruby on Rails applications.

4 years of expertise using Ruby on Rails (ROR) and 3 years of expertise in web application development.

Experience with Agile methodologies and involved in all aspects of software development life cycle including requirements definition, prototyping, architecture, design, implementation, testing and maintenance.

Experienced in UI development using HTML, CSS, AJAX and JavaScript.

Experience in developing full stack web applications in Ruby on Rails.

Strong knowledge in Application Programming under Windows and UNIX environment.

Expert in development of applications using J2EE technologies like Java, JSP, Servlets, Hibernate and JDBC.

Good exposure in interacting with RESTful web services, SaaS, PaaS and IaaS. Hands on experience on installation and configuration of multiple versions of Ruby using RVM (Ruby Version Manager) bundler install, use of RVM files, Usage of Pre-project Gem sets, Deploy and integration of RVM.

Developed consumer based features and applications using Ruby on Rails, JavaScript, and JQuery through pair based programming.

Experience working on scalable environment in agile methodologies.

Prepare Test Cases TDD (test driven development) and BDD (behavior driven development) approach using RSpec/Cucumber.

Design and build Ruby on Rails landing page platform.

Deploy complex business rules, SEO and instrumentation.

Fixing the bugs and tickets filed by Quality Assurance and Product Management team.

Direct interaction with the product owners, marketing and business team.

Design and build Ruby on Rails landing page platform.

Excellent analytical and problem solving skills.

Excellent communication skills with solid team leading capabilities.

EDUCATION:

Bachelor of Technology in Electrical and Electronics Engineering from Hyderabad Institute of Technology and Management, Hyderabad, India.

Technical Skills

Web Technologies

Ruby on Rails(ROR), Java

Operating Systems

Windows, Unix, Mac

Programming Languages

Ruby, Object-Oriented Perl, Java, C

Frameworks

Selenium, Cucumber, RSpec, Rails

Database

MySQL, Mongodb, Cassandra

Scripting Technologies

Perl, Shell Script, JavaScript, JQuery

Application Servers

Webrick, Apache

Markup Languages

HTML, HAML, XML

Testing Tools

Selenium IDE, RC, Webdriver, Grid, JUnit, TestNG, Firebug, Eclipse IDE, GitHub

Rails/Ruby gems

Devise, gmap4rails, Devise, OAuth, Paperclip, RSpec, faker, JQuery-masonry, bootstrap-sass, Twitter Bootstrap, Cancan.

PROFESSIONAL EXPERIENCE:

Nationwide Mutual Insurance Company, Columbus, OH Jan 2015 - Current

Ruby on Rails Developer

Description: Nationwide is one of the largest insurance and financial services companies in the world. Even though they have dozens of affiliated companies, people are the biggest resource – and greatest asset in providing excellent customer service to the customers. That’s why the Supply Management Services group makes sure agents and associates get the best quality products and services, at the best possible cost.

Responsibilities

Database modelling and design. Involved in developing and implementation of the web application using Ruby on Rails. Deployment to a distributed architecture with tools such as Capistrano or Chef.

Implemented application using Ruby and basic MVC architecture.

Developed CSS to maintain the colours and positioning of design elements and managed the look and feel consistency of the entire web application.

Developed stored procedures compatible with MySQL and MongoDB supportive in Ruby.

Used Amazon Web Services (AWS) for improved efficiency of storage and fast access.

Used RSpec and Cucumber to create test driven development (TDD). Experience with all of the RVM, Bundler, GEMS and libraries for this version of the ruby/rails.

Implemented and enhanced CRUD operations for the applications using the MVC (Model View Controller) architecture.

Used Restful API to gather sales related data for products.

Developed and maintained dynamic DOM based JavaScripts for client-side functionality, dynamic row re-ordering, and tree menu generation.

Developed front end application using HTML, CSS, Angular JS, Ember JS and JavaScript to match design specs for complex page layouts while adhering to code standards.

Used RSpec to create test driven development (TDD). Experience with all of the GEMS and libraries for this version of the ruby/rails.

Designed shell scripts & framed the SQL queries to access data from Oracle database.

Involved in developing and implementation of the Back end web application using Ruby on Rails.

Implemented and enhanced CRUD operations for the applications using the Web Api architecture.

Participated in requirement gathering and worked closely with the architect in designing and modelling.

Used highly optimized JQuery and AJAX to manipulate JSON data and display them on the web page with the expectation of highest traffic during tournament.

Worked closely with management and the design team to rapidly implement new features.

Environment: RoR (Ruby 2.0 on Rails 4.0 and above), MongoDB, HTML, JSON, JavaScript, AJAX, CRUD, Ruby Gems, SQL Server, Linux/ Ubuntu, Selenium, Couchbase.

DST Retirement Solutions LLC, Kansas City, MO Feb 2013 - Oct 2014

Ruby on Rails Developer

Description: DST Systems Inc. is an American software development firm that specializes in information processing and management. It produces the AWD, or Automated Work Distributor, software package, which is a business process management solution. Its primary purpose is to increase back-office efficiency through workflow and imaging. It also helps to reduce paper in the office.

Responsibilities

Developed new and maintenance of existing web application features for both internal administrators and public-facing end users.

Analyzed and developed new application features for web-based clinical simulation systems.

Created demographic data collection for user profile and Data flow diagram for exam modules

Involved in planning the test cases and monitoring defect prevention activities, which has the potential to produce erroneous results.

Redesigned the enrollment process based on the new workflow, by applying Ruby state_machine gem.

Developed RoR customer facing applications, which meet the requirements outlined in our application development specification

Collaborated within an agile team and cross-functional teams to generate a bulk set of bookstore payment codes.

Optimize and cache all courses and assignment attempts and associated data with figment cache, model cache and action cache.

Provided user management functions for the system to record administrative user behavior, such as creating courses, adding assignments, enrolling students manually, managing assignment dates, etc.

Assisted in setting up service and integrating add-ons in applications to meet business and technical requirements.

Provided graphic and artistic support for web enhancement and new creative initiatives.

Wrote ruby scripts for deployments onto AWS and Continuous Integration provisioning.

Fixed and troubleshoot bugs in current system, and revised source code to eliminate redundant functions and streamline processes.

Environment: Ruby (1.9.3), Rails (4.0), Apache Passenger, Ember JS, Angular JS, HTML5, CSS3, AJAX, JQuery, JavaScript SOA, Sintara Framework, MySQL, RESTFUL, Git.

Staples Inc., Chicago, IL Oct 2011–Dec 2012

Ruby on Rails Developer

Description: Staples, Inc. is a large United States-based office supply chain store, with over 2,000 stores worldwide in 26 countries. Staples offers more products than ever, in categories such as technology, facilities and breakroom, furniture, safety, and medical, as well as Copy & Print and Staples® EasyTechsm services.

Responsibilities

Using Ruby, Rails, MongoDB, Ruby, Xmpp, Strophe, openfire.

Design and implementation of front end as well as back end using technologies like JavaScript, HTML, XML and Ruby on Rails on LINUX/UNIX environment.

Direct interaction with the marketing and business team.

Followed TDD, Agile Development methodology for the project.

Using Ruby, Rails, MongoDB, Memcache and other open source products for development of Case Manager.

Provided full-stack RoR design and back-end administration for the site.

Refactored and maintained the code for scalability and reliability.

Involved in technical and business requirement for implementing and supporting new workflows in the current application.

Environment: ROR, HTML, CSS, MYSQL, LAMP, JavaScript, RSpec, Bootstrap.

Lexmark, Lexington, KY Jan 2010 – Aug 2011

Web/UI Developer

Description: Lexmark International, Inc. is an American corporation that manufactures laser printers and provides enterprise software. It is a provider of printing and imaging products, software, solutions and services that help customers save time and money.

Responsibilities

Closely worked with business system analyst to understand the requirements to ensure that right set of UI modules been built.

Wrote application level code to perform client side validation using JQUERY and JavaScript.

Designed the front-end applications, user interactive (UI) web pages using web technologies like HTML, XHTML, and CSS.

Wrote JQUERY function while implementing various UI Screens across the whole web application (both consumer facing as well as internal application).

Involved in writing application level code to interact with APIs, Web Services using AJAX, JSON and XML.

Use technologies such as HTML, CSS, AJAX, and JavaScript, Next.js, jQuery.

Use Angular.JS to load mock JSON data and display in a tabular format (HTML Table) on a web application.

Interacted with java controllers (JQUERY, Ajax, and JSON to write/read data from back end systems).

Used SVN for version control and QC for defect tracking.

Compatible and standards-compliant CSS-based page layouts.

Worked on cross browser compatibility issues and fix the bugs pertaining to various browsers.

Coding pages with best Search Engine Optimization (SEO) techniques.

Environment: HTML, CSS, JavaScript, JQuery, AJAX, DOM, JSON, MySQL, Google Analytics, DAQ, Google Webmaster Tools, Sublime Text, Chrome Inspect Elements, Selenium, Firebug, Subversion, GitHub.

Oceanic e-Tech Solutions, Hyderabad, India Aug 2008 – Dec 2009

Web/ UI Developer

Description: Organizes the client’s data (transactions, history, benefits and rewards) through this web based portal named Revolver (Cash flow). Issues cards (similar to credit cards) to clients (Large fleet/ Small fleet) and organize their data through this portal. Data representation is carried out in a rich graphical interpretation using latest UI technologies.

Responsibilities

Designed and developed several modules for the front-end application using HTML, CSS.

Extensively used JavaScript for client side validation.

Cleaned up and rewrote front end using HTML, JavaScript and CSS to meet validation requirements.

Implemented CSS for cleaner and more readable code, thus minimizing the use of inline styling.

Involved in planning and executing unit test cases.

Worked as an individual for immediate critical bug fix on production.

Worked closely with entire web team to create and maintain the front end code for features of bmc.com, including Java developers, QA, User experience designers, content creators, and graphic designers.

Involved in checking the server logs of six servers using UNIX for performance Improvement.

Environment: Java, HTML, CSS, JavaScript, Windows XP.

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