Eltonya McCullough
**** ******* **. **********. ** 29407 843-***-**** actpql@r.postjobfree.com
SUMMARY OF QUALIFICATIONS: Seasoned administrative professional with experience in quality customer service in specialized and confidential sectors including healthcare and governmental agencies. Customer Service Patient Care Organizational Expert Community Liaison Data Entry EMPLOYER:
Savannah Place March 2015 to Present
Resident Care Provider/Med Technician
Responsible for the care and well-being of patients in an assisted living facility including vital signs, administering medications, nursing procedures, and daily care
Work as part of a team to provide quality care for the patients
Interact with patient families to build relationships and ensure a well rounded experience for the patient and his/her family
Department of Social Services February 2007 to August 2014 Snap Coordinator
Greeted customers and clients who applied for benefits
Helped individuals with reading and writing disabilities complete applications
Trained for and worked at local shelters and food banks during state of emergency situations
Proficient in DSS computer applications to research and input client data
Responded to questions and concerns of clients ensuring a smooth and efficient process for all
Acted as the Electronic Benefit Transfer Coordinator (EBTC) and issued EBT Cards to eligible clients
Ensured that client information was updated and edited in the DSS computer system
Determined client eligibility by assessing computer data and reviewing client data Medical University of South Carolina (MUSC) August 2002 to February 2005 Patient Rep
Greeted guests and checked patients in and out for appointments ensuring front desk efficiency
Verified insurance information, updated records, and filed confidential documents
Corresponded with insurance companies to obtain authorization for patient procedures
Scheduled ordered procedures including MRI and CT scans, X-Rays and follow-up visits
Processed and collected payments and copayments for services rendered
Performed customer service role in answering phones to schedule appointments and in transferring calls to nurse’s desk
Pentacon Aerospace January 1997 to August 2000
Data Entry Specialist
Entered sales contracts into company-based software system
Maintained relationships with vendors in order to obtain quotes
Assisted the Sales and Inventory Departments by documenting information in the system for tracking and monitoring
Worked closely with Management team to ensure that all information was accurately collected and documented for the company
EDUCATION:
Watterson College (Certified Nursing Assistant) Los Angeles, CA L. A. Valley College (Studies in Sociology Los Angeles, CA. HONORS AND CERTIFICATIONS
South Carolina Notary Public PART certified (Physical Assault Response Training)
FEMA Crisis Management Certified CPR Certified