Melissa L. Cooper ( Missy )

805-***-****

actojz@r.postjobfree.com

Objective :

To obtain a challenging, rewarding position in the food industry; customer service industry, as a district manager position and or general manager over seeing multiple businesses.

Profile:

40 years in the food service industry. Dedicated passionate leader. Supervise and coordinate dining room personnel to provide courteous efficient service to guests. Ensure BOH food quality, presentation and adhere to all health and safety code regulations.

Improve brand image and maximize revenue.

Skills & Attributes:

Team Builder Staff Training Policies & Procedures

Customer Service Guest Relations

Schedule dining room reservations Special Events Coordinator

Food & Liquor Cost Control & Inventory

Payroll

Menu Design Implement in-store marketing promotions

Computer Skills:

Microsoft Word, Excel

Quick books

POS Systems - Micro's - Future

Pickle Bill's Lobster House - General Manager - January 2012 – January 2016

Balance daily sales, balance daily credit card reports

Payroll

Employ an efficient staff that provides hospitable professional service while adhering to policies to serve a 500 seat operation

Balance service with costs to ensure profitability

Schedule Staff to maximum levels of performing

Hands on FOH

Promote guest satisfaction for repeat business

Offer and promote in house royalty reward programs

Monitor BOH for food quality, presentation and sanitation

Update POS with daily specials, new menu items, pricing

Inventory management

FOH & BOH ordering

Cultivate rapport with vendors

California Grill - Manager 67 Daily Dr. Camarillo, CA 93010 May 2002 - September 2011

Restaurant closed

Balance daily sales

Hiring and scheduling all the FOH and BOH staff to ensure professional guest relations

Control and maintain food quality and presentation

Liquor purchasing

Food & Liquor Inventory and costs

Maintain and update POS system

Ensure guest satisfaction

Exceptional relationship with vendors

Crabhouse - Cocktail Server – Bartender – Manager

1991 - 1998

350 N. Lantana st. Camarillo, CA 93010

Restaurant sold

Ellington's - Server – Cocktail Server – Bartender – Manager

May 1987 – October 1990

350 N. Lantana St. Camarillo, CA 93010

Restaurant sold

Ottavio's Italian Restaurant - Salad girl- Busser – Server – Bartender - Manager

June 1973 – October 1990

1620 Ventura Blvd. Camarillo, CA 93010

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