OBJECTIVE

To challenge myself as an IT Helpdesk support member and contribute to the company’s objectives and help obtain their goals.

COMPUTER SKILLS

Languages

Familiar with Visual basic, SQL

CLI commands

Protocols: TCP/IP, DNS, DHCP, FTP.

Software

Windows 8, 7, XP, server 2003/2008

Microsoft Office: Word, Excel, PowerPoint, Outlook

Hardware

Familiar with computer: memory, CPUs, hard drives, power supply, cases, and motherboards

Managed Printers, Fax Machines, Telephones

Configured Routers, and Switches

Knowledge of cabling practices and standards

Professional Abilities

Excellent interrelationship and communication with others

Capability of managing time and assignments

Capability to handle multiple jobs at a time

EXPERIENCE

IT Technician

PSI Services 12/2014-Present

Provided remote and local technical assistance to internal and external sources of the company

Assisted with setting up the network of computers and devices for new site locations

Managed multiple projects that required high priority with little supervision

IT Intern 08/2014-11/2014

AVAD LLC

Build computers for warehouse deployment

Wipe data of decommissioned hard drives to be safely discarded

Receiving assets, moving equipment within and between facilities

Associate RF Engineer

12/2012 – 01/2014

MobileNet services

Provided mission critical Support for telecom vendor networks

Created and tested configurations of multiple cell sites across the country.

Trained new employees on technologies in the telecom industry.

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