Project Manager Management
Resume:
William Gray
Glen Burnie, Md **061
410-***-**** (C)
actl3x@r.postjobfree.com
Professional Experience
November 2015 – Current: Apex Systems; Glen Allen, Virginia 23060
www.apexsystemsinc.com
Windows 7 Migration Technician
Prepared in place computers for replacement by getting current configuration and backing up computer using predetermined scripts.
Removed and replaced computers with windows 7 computers.
Prepared new computers by loading predetermined software using scripts.
Worked with control team to correct problems on site and to do new installation test.
Boxed up and prepared old computers for shipping back to corp.
May 2015 – November 2015: NETWORKING TECHNOLOGIES + SUPPORT; Midlothian, Virginia, www.thinkNTS.com
Windows 7 Migration Technician
Imaged MVA Windows 7 workstations using Mirage deployment tool.
Used Mirage image tool to pivot existing windows XP devices when equipment upgrade was not need.
Used LANDesk to remote to existing workstation to determine required applications were need for replace workstations.
Removed and replaced older equipment with newly imaged equipment at Various MVA locations across the State of Maryland.
Resolved next day issues for user community resulting from replacements or pivots.
September 2010- May 2015: Gray Consulting LLC, Glen Burnie Maryland 21061
Owner/Operator
Provide Remote and In-person desktop troubleshooting of computers running Windows XP- Windows 8.1
Develop websites for small business and non-profit Companies.
Develop Reports for small business and non- profit companies that have commercially used products but do not have report support.
Develop contracts and statements of work for support.
July 2013 –May 2015: Fresh Start Construction, LLC, Lothian Maryland
Owner/Operator responsible for Contracting/Accounting Manager
Develop contracts for home improvement contracts.
Maintain accounting records for company to include receivables and payables.
Work with clients in getting 203K and home improvement loans.
October 2008 – September 2010: CIO Business Infrastructure Engineering Division, US Agency For International Development, Washington DC. www.usaid.gov
IT Project Manager
Serves as a Project Director on one of more on-going enterprise projects which, while complex, have precedents or defined boundaries or directs a component of a very large, complex project. Evaluates the applicability of business systems acquisition, development, integration, and support.
Through contractors, plans and manages complex IT projects involving interrelated disciplines and multiple stages of the systems development lifecycle.
Ensures the integration of systems analysis, technology development, database administration, and customer support into the project plan.
Documents the need to improve business or technology functions. Elicits, documents, and validates requirements that provide a mechanism for users to describe their expectations from the system, including description of the current system, justification for and nature of changes and concepts for the proposed system, operational scenarios, summary of impacts, and an analysis of the proposed system.
Recommends the overall project plan, budget, tasks descriptions, work breakdown schedule, and deliverables.
Maintains liaison with customers on technical, management, and budgetary matters concerning specific aspects of the project.
Oversees the development of testing strategies, plans, or scenarios.
Analyzes functionality and integration capabilities for potential acquisition of COTS and/or other IT solutions.
Independently evaluates contractor procedures for the analysis, design, development, test, and support of IT systems.
Directs the installation and maintenance of computer hardware and software supplied by the equipment manufacturers or contract services companies.
Performs feasibility studies to evaluate different vendors and their products.
Prepares technical assessment reports, design documents, implementation plans, and test plans.
Recommends acceptance or rejections to senior management.
Used Remedy Helpdesk and Customer Support software to track installation and maintenance of computer hardware and software. Used Crystal Reports to create reports used in developing metrics to rate contract response time and closure rates. Also used Crystal reports to determine next hardware to be replaced.
February 2008 – October 2008: National Guard Bureau (NGB), Air National Guard (ANG), Communication Directorate (A6), Andrews Air Force Base (AFB), Md. www.ang.af.mil
Special Assistant to Deputy CIO
Responsible for support and network resource consolidation.
Responsible for analyzing distributed network and helpdesk functions within the Air Directorate to determine which functions could be consolidated.
Responsible for development guide for consolidation of helpdesk functions into A6 directorate without customers losing support at any level.
Developed plan to consolation difference software development teams into on overarching office which could support all current and future customers without causing current customers to miss development timelines and goals.
Developed plan to transfer two new functions into the A6 directorate. These functions Electronic Document and Records Management, and Conference Development and Support were unique to the Engineering and Mission Support Directorate. The appropriate group and supervisor had to be chosen and then have the function integrate into their respective organizations.
Developed business case for leadership to show that consolations was not only proper reorganization, cost effective, but could be done without customer dissatisfaction.
July 2006 – February 2008: National Guard Bureau (NGB), Air National Guard (ANG), Engineering and Mission Support (A7) Directorate, Andrews Air Force Base (AFB), Md. www.ang.af.mil
Chief, Civil Engineering and Mission Support, Information Technology Support
Branch Chief responsible for managing day-to-day IT helpdesk support, Functional Application Support, Conference Development and Support, Electronic Document and Records Management, Software development and IT Equipment Management which was responsible for supporting 185 onsite personnel and personnel at 121 locations.
Developed IT Strategic Business Plan which integrated Air Force and Larger ANG IT goals, with Directorate requirement.
Developed and executed budgets of 2.5 million annually.
Represented Directorate at ANG, Air Force, and DOD meetings and conferences.
Exported Directorate electronic document management to support the NGB Technician Personnel Office to include all National Guard State Human Resource Offices.
Used Touchpaper and Remedy Helpdesk software to track user calls and additional task. Used data bridges to interface with Touchpaper and Remedy when neither system had complete picture of problem being worked. Used Crystal Reports to create reported used in weekly management staff meeting to discuss closure rates.
June 2003 - July 2006: ANG, Environmental Division, Civil Engineer Directorate, Andrews AFB, Md. www.ang.af.mil
June 2003 - July 2006: Chief, Civil Engineer and Services, Information Technology Support
March 2001 - June 2003: Chief, Environmental Information Management & Technology Support
Branch Chief responsible for managing day-to-day IT helpdesk support, Network Management, Functional Application Support, Software development, Administrative Support and Contract Management which was responsible for support 80 onsite personnel, one Geographical Separated Units and Environmental Management Office personnel at 181 locations.
Developed and implemented the IT portion of the Environment Division Strategic Plan.
Attended meetings, workshops, and conference to assist with the systems requirements documentation for the Air Force IT solution for the environmental requirements providing insight into the unique mission and manning of ANG units.
Developed and executed budget of 1.5 million annually.
Represented Division at Directorate, ANG, Air Force and DOD meetings and conferences.
Developed, implemented and managed the first fully electronic document management systems with the ANG, which was used to manage all ANG environment Documentation which consisted of over 10 million pages to meet the December 2001 requirement for an electronic document management system.
Negotiated agreement with the Air Force Center for Environmental Excellence (AFCEE) to move the Massachusetts Geographical Unit to the AFCEE network at San Antonio to provide Air Force better visibility of data of this high profiled site.
Converted Environmental network from Banyan to Windows NT and integrated this network into the ANG enterprise.
January 1994-March 2001: ANG. Environmental Division, Civil Engineer Directorate, Andrews AFB. Md. www.ang.af.mil
Lead Computer Specialist
Managed the Environment Network to allow integration with the ANG and Air Force networks.
Setup and managed remote Network at remote location to support a Geographical Separated Unit in Massachusetts.
Management all Division IT assets and acquisitions.
Managed the Air Force Automated Civil Engineer System Environmental Subsystem.
Provide Day-to-day helpdesk services for IT.
February 1989 - January 1994: Air National Guard Support Center, Communications Directorate, Andrews AFB, Md. www.ang.af.mil
Applications Programmer
Responsible for the development and maintenance of 20 ANG applications written for stand alone and network use.
Developed a conference maintenance application which tracked attendees, spouses, transportation requirements, schedules, aircraft schedules and departure times.
Developed first ANG application to be network based and multi-user between the ANG network at Andrews Air Force and the ANG network at the Pentagon.
Programmed in COBOL, Ada, Pascal, C, Dbase 3 & 4, Clipper, and Oracle.
Became Division Chief technical expert on matters concern the Banyan Network.
Assisted in the oversight of Network and Helpdesk contractors.
September 1974 – December 1982: US Air Force, Various Assignments within US and Overseas. www.af.mil
Avionic Navigation System Repair and Computer Operator
Responsible for the Replacement and repair of Navigation systems on F-4 Aircraft June 1975- September 1978 at George AFB, Ca and Ramstein AB, Germany.
Computer Operator on Honeywell 6080, Burroughs 3500/4700 computer systems. Responsible for processing automated systems and recovering job streams in case of abnormal termination.
Highest Civil Service Grades:
GS-2210-13 October 2008 – September 2010
YC-2210-02 March 2007- October 2008
GS-2210-13 March 2001 – March 07
GS-2210-12 November 1996 – March 2001
Security Clearance: Secret (Last update was 2008)
Job Related Training:
Contracting Officer Representative -05/2003
Civilian Personnel Supervisor - 10/20003
Assistance Management for Agreement Officer’s Technical Representative (AOTRs) –April 2009
Acquisition Management for Contract Officer’s Technical Representative (COTRs) –May 2009
Awards Received:
Meritorious Civilian Service Award (2) - November 2002 & May 1993
Civilian Performance Award (17) – 1990 -2007
Meritorious Honor Award – September 2009
Programming Languages Knowledge
COBOL, Fortran programming languages
Ada, Pascal, C programming languages
Dbase 3 & 4, Clipper and Access
SQL 2008- 2014
Visual Studio 2005 – 2012
Numerous Microsoft Website development programs and tools.
Education:
Community College of the Air Force: 60 Semester Hours Electronics, 20 Semester Hours Computer Operations and Networking
University of Nebraska at Omaha: 20 Semester Hours Information Science
Wilmington College: 30 Semester Hours Accounting and Financial Management
Anne Arundel Community College: 30 Quarter Hours Information Technology
Desktop Software Applications:
Microsoft Windows 95 – Windows 10
Microsoft Office 97 – Office 2010
Adobe Acrobat
Google Chrome
Firefox
Mac Operating Systems
Server Operating Systems:
Banyan Vines
Windows NT
Windows Server 2003 – Windows Server 2012
References:
1. Kathy Glover
actl3x@r.postjobfree.com
Last Government Project Manager (6/2015-11/2005)
2. Katie Zeglis
actl3x@r.postjobfree.com
Last Contract Project Manager (6/2015-11/2005)
3. Latasha Beckles
actl3x@r.postjobfree.com
Prior Co-worker
4. John Carthan
john.t.carthan.civ@ ang.af.mil
Prior Co-worker/ My assistant
5 Glenda Smith
actl3x@r.postjobfree.com
Prior Supervisor
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