Daniel C Pastrana Jr.

Cell Phone: (***) *** – ***4 Email actj9k@r.postjobfree.com

*** ******** **.

Providence Village, Tx. 76227

Skills &

Abilities

System Administration & Configuration:

Windows XP SP2, SP3 & XP Embedded, Windows 7 Versions, Windows Server 2003 & 2008 R2, Linux Debian

& Fedora Builds

Network Installation & Administration:

Polycom Hub codec (4000 & 8000), Crestron AV1 / AV2, Extron video hardware, SonicWALL Firewall Pro, Vyatta VSE6.2, Netopia R2020, Cisco Network Switches 2950 /2960S /2960C, Cisco Routers 1841 & 2911, Aruba Controller 7005 /650 /620, Aruba Bridge MST200 & Nomadix Wifi, Mobile Iron, Cisco VOIP, F5 Portal, Proof Point, DLink / Belkin wireless firewall & router access points, Bluetooth, TCP/IP, WAN/LAN, PXE Boot, Subnet & DHCP set up and manipulation, Intrusion Detection WIFI Network:

Aruba 7005 /650 /620, Aruba Bridge MST200 & Nomadix Wireless configuration, diagnosis & implementation of 802.11N, b/g/a networks, Cisco Network Manager

Software:

Microsoft Office 2007/2010/2013, Windows Exchange 2003/2007 hosted, Outlook 2003/2007/2010, Lotus Notes, Zimbra 8.6.0GA_1169, Windows Mobile 6.0 / 6.5, Android Mobile OS, SCCM Microsoft Configuration Manager Administration Console, VMware ESX 5.0 – 6.0, Microsoft & HTC Droid Active Sync, Norton Suite/ Ghost, Symantec Antivirus / Enterprise, McAfee, CA Antivirus, Avast Internet Security Suite, Trend OfficeScan V11.0.1454 SP1, Microsoft Forefront Endpoint Protection, Norton PGP Encryption, True Crypt, Paragon Drive Backup, Acronis True Image, Acronis Backup & Data Recovery 10 Advanced Workstation, CommVault Simpana V10R2, Nlite, Altiris Image Deployment, Heat / Remedy, Service Desk Plus 8 - 9, Linux FOG Imaging, Unicenter Service Plus, Dentrix, Pro-E, Maintmizer, Cars & Prospector, Rumba 8.1 / Mocha, Driveline, Dash Perm, Oracle, Rally AS400, Active Directory 2008 - 2012, Novel GroupWise, In-house iPass VPN, Cisco VPN & TeamViewer VPN, Adobe Acrobat Pro., Novell Client, Citrix, Active Sync, Dame Ware, TeamViewer / RealVNC Viewer, Wireshark, WinSCP, FileZilla, Putty, Mobile Iron, Proof Point, WebEx, Limited Crystal Reports 9 (Barcodes), Cisco VOIP Unified CM / Unity Connection / Unified CCX / Desktop Administration, Office 365 hosted / SharePoint & OneDrive, Zoho Service Desk Plus 8.0-9.2 / OpManager SOCOM 11.6 / ManageEngine AD Audit Plus 4.6.0

Hardware:

*Expertise in deployment, support, diagnosis and repair of Desktop PC / Laptops / Servers / Video Conferencing Equipment / Mobile and Handheld Devices. Dell certified Children’s Center only, HP hardware repair service at Raytheon / Children’s, Compaq, HP, Toshiba, IBM, Panasonic Toughbook, Blackberry, Raid NAS NV+, Tera Station, Synology NAS, Crestron (TPS- 5000, 4000, 3000, 2500 / AV1, AV2), Polycom, Extron, Crestron, Mackie mixer, Coreo PIP, Handheld 4620 / 4820 2D Scanner, Symbol LS2208 2D scanner, Siemens DCA Vantage Analyzer, Canon VC-C3/4/5, In-light Surgical Camera, Multi-meter, Ohms meter, Cat5 tester, Patch work RJ45 /RJ11 /DB9 /Coax /RCA, Adaptus Dolphin 7900 & 7600 Industrial Care Mobile,

Stryker Communications Telemedicine specific components “Sydney SDC3 Medical Imaging Management / Voice activation System, SwitchPoint Infinity Control System, Surgical Lights & Control Boards, In-Light Cameras & Teletom Articulating Boom

Soldering:

Surface Mount, Through-hole, Cable joint, Decipher schematic maps Certificates & Licenses: Additional Languages:

A+ Certification Bilingual, Fluent in Spanish

Network+ Certification

Polycom VSX Video Solutions Certification

Boeing – Static protocol & crimping

ASE Certification – Refrigerant systems

USAF Biomedical Equipment Repair Engineering Assistant Employment

History

Employer: ClubCorp Dallas, Tx.

Title: Enterprise Systems Administrator / Infrastructure Security Duration: 5/12 – Current Responsibilities:

Manage Engine Service Desk Plus Implementation & Administrator

Change implementation & patching

SQL Database & server security access administration

User security role management / import & access control

SQL database import / export transfers

SQL database line item data manipulation

24/7 hardware / software support to Windows, Linux & network hardware systems

Vendor relations and management

Server build administration via VMware ESX 5 - 6, iLo Insight Manager

Server 2008 R2 build, deployment & migration of data

Applied security role administration for Sox & Hippa compliance o Windows Server, Linux, VMware, SQL / Snap Shot reporting and change control o Systems Auditing for security patching & compliance o Linux command line or GUI OS patching / update (Deb / RPM) o ManageEngine AD Audit (End user / Device auditing)

Trend OfficeScan vulnerability scan management of network & systems

Implementation & Analysis of HP, Dell, Aloha Point of Sale hardware

CommVault Simpana v10 R2 / EqualLogic TSM scheduled backup & restore o Error log dump for assisted diagnosis with Dell Support o Replacement of defective server hardware components o Backup confirmation & diagnosis of backup failures

Administration & configuration

o Cisco switches 2950 / 2960S / 2960C & routers 1841 & 2911 o Cisco Unified CM / Unity Connection / Unified CCX / Desktop Administration / Cisco Jabber o Cisco VOIP phone configuration / deployment / support o IronPort / Mobile Iron / Proof Point Internet threat security

Cisco switches / router security auditing & updating

Zimbra & Lotus Notes Administrator

o Account creation, restore & error repairs

Account creation, restore & error repairs

Wireshark system packet tracing for diagnosis

Proof Point mail firewall administration

Mobile Iron & Traveler handheld device configuration, deployment & remote security administration o IPhone / Android & Blackberry

Printer deployment, remote configuration, installation & management

Aruba & Nomadix Wi-Fi implementation & administration

Hardware / software configuration for site deployment & remote management

Troubleshoot escalated issues with Engineering to coordinate & implement solutions

Provide detailed analysis of deployed test scripts & recommended solutions

Performance tuning per business requirements

Recommendation of improvements via data metrics review for improved quality standards

Site cost analysis for implementation of installs & testing

Root Cause / service level analysis & identification of trends

Maintain perpetual data center hardware / software maintenance / warranty records

Administration of RSA KeyFob & GPG/PGP technology

WebEx Account administration & support

SharePoint Cloud user import, management & security access implementation

OneDrive Support

Oracle / Linux printer queue configuration & support

Citrix session administration

Active Directory security administration via SAR process o Creation & management of roles, access groups & personnel Employer: Research In Motion Limited Irving, Tx. (Contractor ProComm) Title: Global CNOC Senior Analyst / Systems Administrator Duration: 10/11 – 5/12 Responsibilities:

Microsoft Office 365 BlackBerry Cloud Server Support

Microsoft Office Exchange Cloud administration

Blackberry BES & BAS domain administration

Active Directory permissions administration

SQL queries (No Coding)

PowerShell (Smoke Burn in Test / No Coding)

Fledge device account creation and management

Import, configuration & load balancing of accounts per VM server

Monitor network traffic

Monitor alerts on Domains / Servers

Ensure compliance with internal policies and procedures

Escalation of issues for unknown cause incidents

Remedy (Ret) ticket tracking, creation and resolution

Resolution knowledge base metrics tracking

Knowledge base (KB) creation per identified solutions on incidents

Technical writing for diagnosis & resolution of identified causes

VMware ESX (Ver4) Bes review of Cloud Operational logs

Proactive resolution of account issues prior to client call or limitation of services Employer: Peterbilt Motors Co. Denton, Tx. (Contractor Volt) Title: Sr. Technical Analyst Duration: 05/11 – 10/11 Responsibilities:

Front-line interpersonal client support

Virtual device support and integration to network

Microsoft Office Communicator

Account integration / activation via Active Directory

SCCM licensed application tracking per group & removal of non-licensed applications o In-house built applications deployment & update maintenance o Deployment of patches / device software inventory / asset tracking

Testing and deployment of Enterprise software packages through SCCM

(OCS) Open Computer & Software Inventory Next Generation

Windows 7 Enterprise O/S deployment

Exchange Forefront/Forefront Identity Manager 2010

Technical writing for software deployment, diagnosis & repair

Installation and support of corporate internally created & purchased applications

User State Migration Tool (USMT)

User profile migration & restoration to alternate devices

Microsoft Office Outlook 2010

PST file encryption / decryption & corruption repairs

Diagnosis and resolution of email issues

BlackBerry handheld support, diagnosis, repairs, O/S upgrades and exchanges

Remote diagnosis and assistance to users via Dame ware and Remote Desktop

SLA resolution of tickets per allotted time restraints

Escalation of reported issues to Corporate ITD

Diagnosis and repair of faulty workstations, laptops and tablets

Research and evaluation of engineering requirements

Active Directory

User rights restrictions, group rights and queue software access Employer: Product Support Services, Inc. Coppell, Tx. (Contractor Artech) Title: Network Administrator Duration: 10/10 – 06/11 Responsibilities:

• Active Directory security administration

o User applied access rights

o Groups, roles & device access management, user rights and networked device access rights

Microsoft Exchange Server 2003 / 2007 administration

Mail account upgrade, transfers via Exmerge & restoration

Installation & configuration of Exchange 2007 cloud hosted mail server / account external transfers

Outlook 2003/2007/2010

o Software Installation, activation, configuration, profile extraction, corruption repairs

Implement and test recommended network changes for business marketable enhancements

Configuration & deployment of network devices

o Microsoft server 2008 R2

o SonicWALL & Vyatta Linux based firewall

Daily backup of production & management personnel o Net gear RaidNas NV+ & Server based backup

o Disaster recovery via Acronis Backup & Recovery 10 Advanced Workstation o Recovery of client files from crashed storage devices

(OCS) Open Computer & Software Inventory Next Generation via Spice works

Installation, repair and maintenance of all Pc’s, printers and network devices o Repair, diagnosis & deployment of Zebra printers

Front-line interpersonal client support

SCCM asset monitoring, patching & application deployment

Laptops encryption via True Crypt

Windows XP image creation with Nlite

System add-on implementation packaging via Bit Rock installer builder

Ubuntu Server

o FOG imaging / PXE boot image deployment

Outlook support, installation, configuration, profile transfer & corruption repairs

Image creation for deployment to onsite devices (Windows 98 & XP)

VOIP - onsite diagnosis of deployed hardware from vendor for prompt resolution

VPN – set up through TeamViewer

Virtualization of desktops & servers

Remote diagnosis and resolution of software through Dame ware / VNC Viewer

Blackberry software error diagnosis, configuration and device deployments Ver. 4 /5 Employer: Raytheon, McKinney, Tx. (Contractor CCOps / Disys) Title: Desktop / Technical Support Specialist Duration: 6/10 – 10/10 Responsibilities:

Front-line interpersonal client support

Active Directory

o User rights and device access control

Ghost imaging, Microsoft image deployment tools and PXE boot image push

Norton Security Suite, identification & resolution of network / system vulnerabilities

WinPE system analysis and resolution of system build issues

Recovery of client files from crashed storage devices

Cisco VPN support and device configuration

Lotus Notes support, installation, configuration, profile transfer & corruption repairs

Timely ticket resolution per severity

o Installation, repair and maintenance of HP desktop and laptop components o Defective parts order, tracking and replacement

o HP case tracking and resolution per contract agreement o Software installation and hardware diagnosis via Dame ware

System deployments and refresh per Raytheon or DoD policy compliance o Transfer / restoration of client specific files

o Norton PGP encryption / decryption of secure files o SCCM Licensed application deployment & license tracking w/in non DoD security restricted devices

Employer: Independent Contractor

Title: Desktop / Technical Support, Systems Engineer Duration: 12/08 – 6/09, 10/09 – 4/10 Responsibilities:

Completed multiple short term contracts for various staffing firms throughout the DFW region

Time gap of 7/09 – 9/09 was due to family death resulting in sabbatical. Employer: Children’s Medical Center, Dallas, Tx *(Contractor JTA, layoff reduction of contracted employees) Title: Information Systems Operations Analyst Duration: 04/2007 – 11/2008 Responsibilities:

Telecommunications Equipment & Installation

o Installation, repair and maintenance of audio visual components o Deployment of replacement & updated communication devices o PBX call center support, line issues and resolution of ongoing requests o Firmware updating

o Software uploading / updating

Maintenance, repair and upgrade of facility electronics o Component warranty tracking & ordering

o Disposal of decommissioned electronics

o Diagnosis and resolution of ongoing hardware / software failures o Server hardware replacement & installation

o Server build from vendor provided diagrams & components

Maintain perpetual inventory system records

Norton Security Suite, identification & resolution of network / system vulnerabilities

SCCM / Altiris - tracking of software licensing compliance o SCCM licensed application tracking per group & removal of non-licensed applications o Deployment of applications & patches / device software inventory / asset tracking

Provide level I, II & III problem determination and resolution for 4,500+ internal / external clients o Direct support to directors, management and high priority surgeons o Research, develop & deploy solutions or suggestions o Implementation of application hot fixes

o Recommendation of system changes & improvements

o Customer training & assistance for device implementation

Configuration, installation & documentation of PDA solutions

Mobile device support / deployment

Imaging, configuration, application installation / removal & back up of devices

Dell Axim X3, X30, X50, X51, HP IPAQ, Pocket PC, Adaptus Dolphin 7900 & 7600 Industrial Care Mobile, BlackBerry

Windows Mobile 2003, 5.0, 6.0 & 6.5

o OS loading, upgrade, error resolution and configuration

Blackberry OS & error codes resolution

Troubleshoot basic network connectivity issues

End user Citrix & Oracle account & session support

Vendor account relations

o Cerner, Honeywell / Handheld, Dell, Hewlett Packard & Panasonic

Altiris

o Off / on site Desktop & Laptop imaging

o Software & updates distribution

o Inventory tracking

o (OCS) Open Computer & Software Inventory Next Generation o Asset tag management

Projects & system deployments

o Back up of systems and client profiles via Ghost & Acronis for improved turn around o Imaging Pc’s and laptops for deployment per software requirements via Altiris. o Mass client moves from Dallas to Plano new Children’s Medical Facility involving Pc’s, laptops, network printers and mobile care units (Honeywell Dolphin 7600 / 7900) o Performing systems transfers to new replacements due to decommissioning older systems o Deployment of PDA, Cellular & Mobile Care units to Physicians & medical staff o Implementation of IP addresses to specific client & department for improved diagnosis & tracking of system issues.

Active Directory

o User account management

o Access & software implementation

Heat client tracking for prompt resolution of ongoing incidents

Virtual device network support

Efficiently organize and manage long term service level agreements

Develop and prepare written or oral audits, status reports & parts analysis reports

Joint Commission Support (Federal Compliance)

Recognitions: Multiple recognitions for documentation and ticketing improvements Employer: Rent A Center Corp. Plano, Tx *(Temporary Staffing/ Insight Global, short term contract) Title: Technical Support Analyst Duration: 01/2007 – 04/2007 Responsibilities:

Technical writing

DSL & T1 lines diagnosis

o Process request & tracking of repairs per high speed provider o Guide customers via call on resetting & providing modem information

Broadband / firewall configuration

Verification of End of day processing

o Daily tape back up failures

o Diagnose failures via network and on-site personnel

Support to US & Puerto Rico facilities

Trouble shooting & resolution of network issues

Employer: Stryker Communications Telemedicine, Flower Mound, Tx *(Layoff, reduction of IT personnel) Title: Technical & Field Implementation Specialist, Component Repairs & Installations, Electrostatic / Mechanical Assembly Duration: 08/2004 – 09/2006

Responsibilities:

Company specific Biomedical equipment installation, repair and manufacturing

Production of SwitchPoint Infinity (Operating Room Information Systems “ORIS”) in static safe environment.

Production of hubs & VDC units per client specified use & integration of accompanying equipment.

Quality control & inspection

Software programming to customer specifications

Windows XP Embedded image creation

Technical / product assistance to Latin America and US customers o Technical writing for diagnosis of field equipment o Determination of account warranty status

Location / distribution of part numbers, parts and related costs per on site services / component replacement

Upgrading old and refurbishing defective field units to current specifications

Diagnosis of faulty Teleconferencing / AV & PC components, including network installations o Hubs, VDC, Level 1,2,3 & Switch Point 3

o Installation / deployment of replacement & updated communication devices

On site repair, replacement & installation of defective or new orders

Visum surgical service light heads & power supply

Testing & diagnosis of power control board & power supply

In-light surgical camera

Wall mount touch panel

Switch Point Infinity (data / visual router)

Testing & diagnosis of video, audio & networking routing boards

Voice activation / SDC3 Medical Imaging Information Management System

Crestron, Extron and Polycom conferencing equipment

Stryker Articulating / Teletom Booms

Cannon PTZ VC-C3, 4 & 5

Integration of voice activation system (Sidney) to Infinity video / audio router o Voice activation / SDC3 Medical Imaging Information Management System

Creston touch panel / AV1 & AV2 software loading, upgrading and programming for integration with external conferencing and surgical room equipment

TCP/IP, WAN / LAN set up and manipulation

o Visual / data communication between surgical OR’s, educational & hospital facilities via Polycom hub codec (4000 / 8000)

o Testing line communication, resolution of network connectivity issues o Replacement, testing & installation of Fiber Optic lines

Training of medical personnel and Physicians

Training & breakdown per component in surgery OR for assisted use

Front-line interpersonal client support for issues and concerns

Facilitation of programmable equipment per Physicians needs or requests for surgical procedures and recordings

Recognitions: 2005 Technical Support Service Excellence / Production Excellence Achievement Employer: United States Air Force, Wichita Falls, Tx *(Honorable Discharge) Title: Biomedical Equipment Repair Engineering (Certificate Obtained) Duration: 10/2003 – 06/2004 Responsibilities:

o Classroom atmosphere with hands on application, testing and repair of components o Diagnosis of faulty equipment with mathematical applications & schematics o Field technical support

Education College: Brookhaven College, Farmers Branch, Tx Course of Study: Electrical / Electronics Engineering Duration: 1995 – 2001

College: United States Air Force, Wichita Falls, Tx Course of Study: Biomedical Equipment Repair Engineering Duration: 2003 – 2004

College: Cleveland Institute of Electronics, Cleveland, Oh Course of Study: Applied Science in Computer Technology Duration: 2006 – 2008

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