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Customer Service Human Resources

Location:
Atlanta, GA
Posted:
February 14, 2016

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Resume:

Peggy Cowgill

*** ******** ***** *********, ** **723, 740-***-****

February 14, 2016

Re: Position Opening – HR Supervisor

To Whom It May Concern:

Please find attached a copy of my resume for the position in your human resources area. I am very excited about the prospect of talking to you about the position, firmly believing my training and high level of accuracy in my work will meet the needs of your position.

I have a Bachelors degree in Business Administration and have 3 classes left to complete my Masters in Human Resources Management, as well as 13 years experience in the HR field including 3 plus years of Management experience. I have a strong attention to detail, a good work ethic and good customer skills.

To be successful in my past positions, I have had to possess planning, organizational and time management skills to prioritize my work and meet deadlines. As well, working with a heavy workload, these competencies were key to my position including leading others and change management. On a daily basis I gathered and analyzed information to identify labor relations and staffing issues in a timely manner and had to ensure my communications skills were clear and concise both verbally and in written form. All of this was done while assisting clients and providing good customer service and coordinating with my team members. Some of the situations that I have dealt with include federal court case readiness, grievances at all levels, mediation, violence and discrimination in the workplace, and performance management to name a few. I am excited to discuss this opportunity with you.

General Salutations: Dear

Thank you for your consideration and I look forward to hearing from you.

Sincerely,

Peggy Cowgill

PEGGY COWGILL

actiz6@r.postjobfree.com

B

rings strong experience in Human Resources in the public sector at the Federal level. Well versed in labor relations and staffing/hiring practices. Proficient in training and mentoring new human resource professionals as well as training managers in new programs and regulatory requirements. Other value added skills and knowledge include:

Customer Service Driven

Negotiating & Mediating Skills

Project Management

Grievance Resolution

Interpersonal Communications Skills

Policy Administration

PROFESSIONAL HISTORY

July 2015 – Present

PNC Bank, Cambridge, Ohio

Financial Sales Consultant

-Provide advice and guidance on the financial well being of clients

-Open accounts

-Personal Loans, Home Equity Loans

April 2014 - Present

Kmart, Cambridge, Ohio

Evening Supervisor (Previous HR Manager)

-Hiring of new associates including processing of background and drug screening

-Onboarding of new associates

-Meeting ongoing training needs of all associates

-Payroll administration

-Scheduling

2000 ~ August 2013

Canadian Federal Government, Regina, Saskatchewan

Please note that within the government, we regularly transfer departments or take on additional projects to enhance professional skill sets via “stretch or special assignments.” Below is a summary of my roles within my employment.

Senior Labour Relations Advisor

-Provide advice and guidance on long term leave, Human Rights Complaints, grievances, harassment claims and disability claims.

-Prepare comprehensive analysis, briefings and reports to senior management and corporate Labour Relations

-Support union/management relations

Senior Staffing Advisor

-Managed the Staffing unit including mentoring of new Human Resources advisors

-Liaise with Corporate Staffing on departmental reports and staffing recourse mechanisms

Temporary Acting Manager, Human Resources (cover for maternity leave)

-Work with senior management in regards to labour relations issues

-Manage and mentor staff in the HR unit including staffing, labour relations and learning

EDUCATION

Master of Business Administration – Human Resource Management

Columbia Southern University

October 2013 – Present

Bachelor of Business Administration Degree

University of Regina

Regina, Saskatchewan Canada

2004



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