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Market research, chat analyst

Location:
UP, 226002, India
Posted:
February 13, 2016

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Resume:

CURRICULUM VITAE

NAME: Vinay Sengar

EXPERIENCE (BPO RELATED):

Currently doing freelance placements and consulting for software companies.Also working as a websearch evaluator from home for a US based firm.

Worked with TechOrbis info solutions as operations manager from Jan’13 May;14. Responsibilities included training, interviews, maintaining quality,providing feedback,follow-up, closing sales.

Was with Vodafone International, Pune as a web chat analyst from Jan ’12 till Dec ’12. Moved on to SME and then asst. mngr.Job responsibilities also included handling teams transitioning from training to the shopfloor and mentoring them.

Market Research Analyst with EVALUESERVE, Gurgaon from Nov 07 to March 09.

Job description: Industry analysis, SWOT analysis, primary and secondary research, usage of market research tools, mapping responses, collate data, sending deliverables and CPI negotiations, scheduling appointments, calling up/ emailing prospects for appointment.

Sr. C.C.E with AGNI E-SOLUTIONS, New Delhi from Dec 05 to Sept 07.

Job description: Early loss mitigation, preparing payment plans to avoid foreclosure.

MARKETING RELATED:

Sr. mktg. Exec. for CLUB MAHINDRA HOLIDAYS, Pune from Sept 00 to June 01.

Job description:

To market timeshare memberships of resorts owned by the Mahindra group.

Customer complaint handling.

Enquiry follow up.

Key responsibilities:

Recovery of due payments.

Follow up on a regular basis.

Achievements:

Consistently achieved targets in an almost saturated environment.

Sr. mktg. Exec. for DISHNET DSL, Pune from Nov 99 to April 00

Job description:

To introduce and market the DSL concept.

Arrange presentations and demos for a first hand feel of DSL.

Enquiry follow up.

Follow up individual/ group subscribers.

Key responsibilities:

Creating awareness of DSL's competitive advantage for the uninitiated.

Subscription collection.

Achievements:

Successfully pioneered introduction of DSL to software majors in Pune.

Participated in creating POP outlets/cafes/kiosks.

Marketing exec. and later on follow up manager for GLOBAL VACATIONS, Pune from April 96 to Oct 97.

Job description:

Concept selling of timeshare memberships.

Responsibilities:

Complete handling of members accounts from sales to follow up.

Achievements:

Established GLOBAL VACATIONS as a major player in the timeshare market.

Successful handled many schemes and promos.

VOCATIONAL

Post Graduate Diploma in Marketing Management (PGDMM) from Symbiosis Institute of Management Studies- 1996-97.

EDUCATIONAL QUALIFICATIONS

S.S.C Army Public School, New Delhi (1988)

H.S.C Army Public School, New Delhi (1991)

B. Com Osmania University, Hydrabad (1995)

OTHER DETAILS

Permanent address: V-47, Nehru Enclave,

Gomti Nagar,

Lucknow-26.

Mobile: 783-***-****/ 817-***-****

E-mail: actitf@r.postjobfree.com / actitf@r.postjobfree.com



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