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Administrative Assistant Customer Service

Location:
Suwanee, GA
Posted:
February 13, 2016

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Resume:

Jessica Dinkins

Product Support Agent

Suwanee, GA

actisn@r.postjobfree.com - 706-***-****

An extremely reliable, dedicated and team spirited individual that is driven to success by self-motivation and a strong sense of purpose. A dynamic and performance oriented professional with an extraordinary blend of leadership, personnel, and expertise making certain that the existing areas covered under administrative assistant and customer services are in order and versatile. Viewing new and challenging assignments as an opportunity for growth.

Willing to relocate to: Atlanta, GA - Lawrenceville, GA - Norcross, GA Authorized to work in the US for any employer

WORK EXPERIENCE

Work-at-Home Product Support Advisor

Concentrix Corporation - Chula Vista, CA - December 2015 to Present

• Answering inbound calls from TurboTax clients

• High quality customer interactions and experiences

• Troubleshoot, resolve issues and address routine Tax Support customer questions.

• Use superb computer skills and multi-tasking abilities.

• Actively contribute to the knowledge base content by linking, flagging and recommending updates

• Utilize government websites and toolkits to seek out and deliver the right answer to the customer.

• Document customer interactions and properly escalate issues that do not have a known resolution.

• Represent the TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes.

Work-at-Home Customer Service Consultant

Primerica - Chula Vista, CA - March 2015 to August 2015

• Listen to customer problems, suggest products and services to solve issues and help the family become properly insured, debt free and financially sound.

• Respond to questions and concerns about services.

• Maintain profitable working relationships with new clients to encourage repeat business.

• Conducted over 10 field training meetings per week to insure customers satisfaction. Customer Satisfaction Representative/Selector

McLane Company - Battleboro, NC - February 2013 to July 2013

• Break down candy/food products for the customers.

• Choosing the best product for the customer according to the customer order sheet.

• Created solutions for customers with product inquiries to increase return business and customer satisfaction. Customer Service Representative

West Corporation - Rocky Mount, NC - August 2012 to February 2013

• Answering inbound and outbound calls regarding basic online troubleshooting, activating customers' equipment, and setting up technician appointments.

• Resolve issues or made decision to forward to specific department, such as service, sales, and billing. Forward complaints directly to department managers.

• Followed up on all issues to ensure resolution within a timely manner, and communicated solutions to customers as necessary.

Internship

Blue Ridge Job Corps Academy - Marion, VA - January 2012 to June 2012 Workforce Administrator

• Assist young teens with help filling out job applications.

• Booking Appointments.

• Provide administrative support with the Workforce Co-coordinator for the review of consultant level job descriptions.

Medical Support Administrator

• Processing admission and discharging papers and data entry.

• Transcribing medical reports.

• Scheduling surgeries and medical appointments.

• Greeting patients and maintaining confidential records.

• Maintain an up to date list of assessors for medical and clinical scientist appointments. Community Supporter

• Help cleaning up the community

• Head of the Community Fundraisers

• Raise money to put towards new projects

Customer Returns Processor

QVC - Rocky Mount, NC - November 2010 to March 2011

• Process and inspect return merchandise

• Confirm customer actions require.

• Determine products liability.

EDUCATION

Associate of Applied Science in Health Information Technology DeVry University

2014 to 2017

Certification in Medical Administrative Assistant

Blue ridge Job Corps Academy - Marion, VA

2012 to 2012

High School Diploma

Southeast Halifax High School - Halifax County, NC 2004 to 2008

LINKS

https://www.linkedin.com/in/jessicadinkins

CERTIFICATIONS

National Career Readiness Certificate

May 2012 to Present

A Silver National Career Readiness Certificate in recognition of verified skills essential to workplace success and career advancement.

National Healthcareer Association Certified Medical Administrative Assistant June 2012 to April 2014

ADDITIONAL INFORMATION

QUALIFICATIONS

•Over 5 years of experience providing administrative support and customer services.

•Versatile and well organized administrative assistant with deep knowledge of making administrative and procedural decisions, with the aim of running an efficient office system.

•Highly analytic thinker with demonstrated talent for planning, initializing and implementing operational procedures and streamlining complex work procedures. Computer literate with extensive proficiency in a wide variety of applications.

•An accomplished and results-oriented individual with a strong aptitude for organization and office administration. Committed to the highest levels of professional excellence by virtue of hands-on administrative and operational experience.

•Highly skilled in providing information regarding products and services of the company.

•In-depth knowledge of taking orders, compute charges, and administering billing or payments.

•Hands-on experience in reviewing, updating or making changes to customer accounts.

•Track record of listening and responding to customers’ needs and concerns. SKILLS

• Troubleshooting

• Listening

• Detail Oriented

• Leadership

• Microsoft Excel

• Microsoft PowerPoint

• Microsoft Word

• Organization

• Type 45 WPM

• Planning

• Project Management

• Resource Management

• Windows Proficiency

• Data Entry

• Scheduling



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