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aura Georges IT Manager / IT Project Manager

Leadership ~ Competence ~ IT Service Delivery ~ Results ~ Fortune 500

Accomplished leader with over 20 years of extensive project and information technology management experience in the healthcare industry. Polished professional, skilled in successfully leading multi-million dollar projects and improving operational efficiency. A team player with the ability to motivate and mentor teams to success. Effective communicator capable of succeeding in fast-paced environments with meticulous attention to detail. Areas of Expertise include:

Healthcare Information Technology

Healthcare Management

Project Management

Process Improvements

System Standardization

Six Sigma Green Belt

Change Management

Quality Assurance

Training and Development

Software Documentation

Continuous Improvement

Corporate Strategy

Resource Management

Quality Assurance

IT CAP Inspection

Professional Experience

Quest Diagnostics Wood Dale, IL 1993 – Present

Regional IT Project Manager

Responsible for managing and coordinating project activities across business areas.

Key Accomplishments:

Successfully led an IT systems standardization project worth $5M across three business units.

Developed and delivered comprehensive and detailed project plans as well as other standard project management tools and techniques.

Improved operational efficiency through identification, analysis, and resolution of project deficiencies.

Delivered standard software solutions to meet business requirements through comprehensive analysis, research, and design of functional specifications from internal and external industry sources.

Ensured project effectiveness, defining all requirements and managing set priorities.

Supported corporate strategy and all customer and compliance requirements.

Managed and resolved outstanding projects and responses to customer requests, maintaining ongoing communication with customers and development staff.

Collaborated with business operations teams to identify and establish project requirements.

Communicated project status and return on investment to management.

Executed testing and developed documentation of new system upgrades.

Developed and delivered training courses for large and diverse audiences.

Chicago IT Support Center Manager

Responsible for managing the local call-in center in supporting business developed systems and third party direct interfaces to send electronic orders and receive electronic results

Key Accomplishments:

Met company goal of $3M, moving local Chicago IT Support Center to National Client Support Center.

Developed and implemented SOPs for third party interface verification for over 25 different software products.

Collaborated with Quality Assurance Management to develop critical licensing processes and documentation.

Ensured that all business goals were achieved in partnership with senior management.

Enhanced customer experience through improvements in service level agreements related to call resolutions.

Executed transition to regionalized helpdesk with no interruption to physician and hospital systems.

Empowered staff through continuous training and development initiatives.

IT Project Manager

Selected to lead a critical two-year project to drive IT Standardization of the laboratory and billing systems.

Key Accomplishments:

Awarded for the first lab to implement five standard systems simultaneously.

Improved efficiency through implementation of new standard systems for Laboratory, Billing, Electronic Order Entry, Pathology, and Microbiology departments.

Developed and implemented interface testing plans in collaboration with the Sales team.

Served as a liaison between Corporate and Business Operations partners.

Developed and delivered presentations and written communication to Senior Directors.

Developed and trained staff on new Standard Operating Procedures.

IT Manager

Responsible for managing the Database Analyst team for two laboratory systems while developing a plan for Y2K Hospital systems verification.

Key Accomplishments:

Successfully tested in excess of 400 direct interfaces for the Y2K project.

Supported internal laboratory and external client direct interfaces.

Improved IT performance through clear and comprehensive system development needs in collaboration with Corporate Programming.

Developed and implemented laboratory system modules in collaboration with Hospital Systems Support.

Developed and delivered all IT Lab instrument related projects for local laboratory.

Effectively managed and met all timelines for Referral lab testing for cytology and pathology, and maintained resource allocations, costs, and timelines for the database team.

Implementation Analyst

Responsible for collaborating with outside Medical Software vendors to develop and implement direct interfaces with the lab system.

Key Accomplishments:

Facilitated an increase of 5,000 specimens daily, awarded for the highest number of Medical Manager direct interfaces in a year.

Delivered on customer expectations through alignment of customer, vendor, and internal IT team schedules.

Developed and delivered project plans and timelines for interfacing customer’s practice management system.

Increased familiarity with client practice systems through training with software vendors.

Developed and delivered education to physician office staff and hospital staff on laboratory modules.

Developed and delivered communications to sales and customers to detail all timelines and training.

Sales System Analyst

Responsible for promoting internal system to leverage new clients, with a sales territory covering the seven-state Midwest Region.

Key Accomplishments:

Delivered a cost savings of $250K through development and implementation of a plan to retire old reporting mechanisms and upgrade to electronic systems.

Launched on-site system demonstration for internal electronic order and results system.

Served as the IT representative for all new physician office business.

Enhanced client experience in collaboration with programming staff to address all client concerns.

Executed implementation of system upgrades, timelines, and client communications.

Developed and delivered training tools and education for clients and sales staff.

Education

Bachelor of Science

Health Administration / Business Administration

NORTHERN ILLINOIS UNIVERSITY DeKalb, IL

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