Theresa M. Feely-Naismith

603-***-**** / actioc@r.postjobfree.com / http://www.linkedin.com/in/tmfn2011

A Quality Professional with a Proven Track Record

Over 22 years Quality Systems experience in Manufacturing, Facilities

Services, and Distribution. Directly responsible for all aspects of

Quality Management including continual improvement, corrective action,

ISO/AS deployment, internal auditing, supplier auditing, customer

satisfaction and feedback, data measurement and inspection, root cause

analysis, process and value stream mapping, training and document control;

database and quality tool development and implementation, equipment

calibration program, and project sustainability.

Career Experience

Corporate Quality Management July 2014 - Dec. 2015

Heilind Electronics / DB Roberts Co., Wilmington, MA

. Responsible for providing quality direction / support to all ensuring

"cradle to grave" processes meet all applicable customer requirements.

Responsible for the maintenance of existing programs, new systems

development and implementation, procedural improvements and associated

quality activities. Preformed as the primary contact on behalf of the

Company regarding interaction with all external regulatory and

certifying entities

. Managed the Internal and External ISO9001 and AS9120 Auditing Programs,

schedules, team of auditors, and facilitated Customer / Supplier Audits.

. Acted as company liaison for regulatory issues such as UL/CSA, NAFTA,

OSHA, DCMA, FAA, ISO and AS ensuring corporate compliance.

. Developed and implemented training programs for all levels of employees

in accordance with all quality related directives

. Provided oversight for external, third party ISO/AS/UL/CSA audits at

various divisions.

. Reviewed quality trends, tracked root causes and coordinated corrective

action with both internal and external customers

. Provided recommendations to Upper Management on quality practices as

well as procedural effectiveness.

U.S. Operations Manager October 2012

- May 2014

NSAI, INC. - NATIONAL STANDARDS AUTHORITY OF IRELAND

Nashua, NH

. Managed all certification schemes including: AS9100, AS9120, ISO 9001, TL

9000, ISO 27001, ISO 14001, OHSAS 18001 for this ANAB & SCC accredited

Certification Body

. Direct supervision of Client Services Representatives, Auditors &

Assessors, and Technical File Review Specialists

. Deployment of initial & annual training and continued professional

development programs

. Administered Management System documentation (certification, suspension,

etc.)

. Reviewed new and current assessors, determine competency, approve EAC/IAF

codes, and budgetary requirements

. On-Boarded new client applications through Contract Reviews

. Determined certification, registration, re-certification, suspension, and

withdrawal status of client management systems based on audit results,

auditor recommendations, and system performance

. Served as Management Representative and Primary Accreditation Body

Liaison

. Primary voting member of the Certificate Review Committee

. Performed auditing activities as needed

Quality Systems Consulting December 2010 -

September 2012

. Researched, revised, & rewrote ISO and AS processes, work instructions,

and programs.

. Created process flows and value stream maps for Quality Systems and

other organizational programs.

. Trained new Internal Auditors and Corrective / Preventive Action

Specialists

. Revised ITAR Systems & Training Programs

. Conducted audits of companies and systems to ensure compliance with

AS9100, AS9120, AS9110 and ISO9001 Standards.

Quality Controls / Systems Manager November 2003 -

October 2009

Johnson Controls / IAP World Services, Inc., Bedford, MA

Conducted supervision activities related to Quality Control & Assurance,

Metrics Measurements, and Contract Deliverables for a Facilities Management

Company at a Government Contractor Site, through the development,

implementation, and administration of The Quality Control Program

. Interface directly with functional area managers, subcontractors,

Government Quality Assurance, and External Agencies

. Perform as the ISO Management Representative and Lead Internal Auditor,

Administer the QC program on a daily basis, Provide technical QC

expertise, Monitor and evaluate quality trends and issues while acting

independently from the functional elements of the organization

. Exercise independent authority via contact with Corporate Quality

Director

. Defined responsibilities, authorities, and interrelationships of

Support Services work force; outline comprehensive documentation and

training, QC measures, inspection program, internal audits, personnel

training, and master files

. Developed, implemented, and maintained the project's Quality Manual,

Conducted Quality Management Reviews, Internal ISO Audits, Developed

Customer Satisfaction Indicators (CSI) and Key Process Indicators (KPI)

for the support services project, Evaluated CSI/KPI data monthly and

provide trend analysis

. Responsible for implementation and maintenance of the ISO Quality

Management System and programs at multiple site locations & MITRE

Campuses

. Investigated, analyzed and resolved project quality deficiencies and

customer satisfaction issues

. Created Quality Control Plans, Performance Metrics, Inspection

Checklists and Process Documentation Tools

. Managed Project online Business Operating System including process

documents, plans, work instructions, associated forms, and data

processing tools

. As a contract review coordinator, ensured that the organization could

meet or exceed all customer expectations and aided in the resolution of

perceived constraints

. Prepared detailed audit plans, procedures, schedules and corrective

action programs

Other Positions & Experience:

. Quality Assurance Manager - high volume telecommunications development,

manufacturing, testing, repair & distribution business

. ISO 9000 Consultant - Intelligent Optics Company, Civil Defense /

Aeronautics, Industrial Metals Manufacturing

. Manager of Quality Systems - Aerospace Defense Company - AS9100 /

AS9120 / AS9110

. Quality Manager / ISO 9001 Coordinator - Solar Wafer / Semiconductor /

Crystal industry

. Quality Coordinator - Plastics Manufacturing

. Quality Consultations - Service Industry & Business Systems

. Leader of Corrective Action Teams, Audit Teams, Kaizen Teams, Material

Review Boards, OSHA Councils, and Six Sigma Projects

. ITAR Program Administrator and Backup

. Intellectual Property Management, Contract Reviews, Corrective and

Preventive Action, Continuous Improvement, Root Cause Analysis, Failure

Trending & Analysis, Process Mapping, Value Stream Mapping, Statistical

Analysis, Risk Assessment

. Corrective Action and Process Improvement Manager

. Proficient in Microsoft Office Applications, Visio, MS Project, Claim

Desk, and in Integrated Management Applications - MAXIMO and Cognos

Query

Bachelor of Arts from the University of Massachusetts - Cum Laude

Associates of Arts in Applied Sciences from Middlesex Community College -

Cum Laude

-Senior Member, American Society for Quality (ASQ) ISO 9001:2000,

9001:2008, 9001:2015

-Lead Auditor, ISO9001, ISO27001, AS9100, AS9120, AS9110

-PMP, Project Management Institute

-Six Sigma Green Belt.

-Lean Six Sigma Black Belt

-Lean Expert with 5S

-OSHA Compliance & Work Place Safety

-OSHA 30 Hour General Industry & Construction Training

-TapRooT Root Cause Analysis System

-First Aid and Adult CPR - Heart Saver and American Red Cross

Specialized Training:

ISO Quality Management, AS Program Management, Document & Data Control,

Process Based Auditing, Inspection, Development, Performance Trend Analysis

Education & Qualifications

Contact this candidate