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Customer Service Project Manager

Location:
United States
Salary:
65000
Posted:
February 13, 2016

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Resume:

ERNESTO MAYER

**** *. ****** **.

El Paso, TX *9902 actinr@r.postjobfree.com 915-***-**** CELL

OBJECTIVE

To obtain a Project Management position fully utilising my extensive work experience, skills, and education in a challenging work environment.

PROFILE

Army veteran Highly motivated, responsible professional with over Fifteen years of successful and progressive experience in project management, programmer analyst, Systems analyst, instructor training, technical coordinator, and customer service. Experienced working in multicultural environments, dedicated to a creative and positive work philosophy with emphasis on job performance, with excellent interpersonal relations, communication, and organisational skills, And Fluent in English and Spanish languages.

EDUCATION:

2005 University of Phoenix Master of Science in Computer Information Systems

2001 TX. A & M University Telecommunications Certification

1995 Webster University Masters on Health Administration, HSM

1989 University of Texas at El Paso Bachelor of Science in Computer Science

1986 El Paso Community College Associate degree, construction management

WORK EXPERIENCE:

P2MG 2014-2014

Project management / QA.

Planning, organizing, coordinating, directing and reporting

General construction practices using PMI strategies, from PMBOK involving the Integration (WbS), Scope of work, Quality control, milestone monitoring & measurement, Communication management, team development, and Risk mitigation. Responsible for monitoring project personnel and subcontractor’s performance, confer with directs supervisory personnel and subcontractors engaged in planning and executing work procedures, interpreting specifications and coordinating various phases of construction to prevent delays.

Confers with supervisory and engineering personnel and inspectors and suppliers of tools and materials to resolve construction problems and improve construction methods. Serve as the primary point of contact with customers, architects, engineers and inspectors. Provide writing technical and project progress/status reports and attend contract meeting and field meetings. Writing daily Reports using corecom v7, construction software used for reporting purposes.

Mayer’s Glass Co. 2006-present

Project management / Business development.

Running construction projects; budgeting, estimating, scheduling, and reporting.

As part business owner I have to conduct every aspect for the business development. I use QuickBooks software for payroll, and account payable/ receivables. Also serve as project manager where I perform the project planning and coordination for construction contracts by implementing the process required and ensured that the project will satisfy the needs for which it was undertaken.

New York Life Insurance Company 2005-2006

Sales Agent / Financial Consultant

Marketing / Data management and analysis field underwriter, sales, customer service. Database client development.

Also involves sales for Medicare Advantage part D, which required agents to get trained in Hippa transaction and Medicaid subrogation with version 3.0 NCPDP.

El Paso Community College 2004- 2005

Adjunct Professor.

Teaching Computer science courses: Such as; Logic, programming, SDLC.

Data base, advanced C++, Java applets, Java Scripts & COBOL,

Microsoft Office XP, MS access, word, excel PowerPoint,

Business management courses and college Algebra

TEXAS DEPARTMENT OF HUMAN SERVICES 1997-2001

Sr. PROJECT MANAGER / IMPLEMENTATIONS (promoted with in the state)

Serve as senior project manager and analyst for multiple projects of a critical nature affecting network stability state wide and involving multiple state agencies. Duties Include: provide technical analysis of software applications to ensure that software, business and functional requirements are met for existing applications.

I had performed analysis of projects, conducting management information systems (MIS). I Conduct work group meetings to ensure effective and efficient project Implementation of infrastructure, disaster recovery systems, data analysis, monitoring the quality control by setting milestones to monitor the working progress and mitigate the project risk management and documenting status of assigned projects. I had work with the software development team for the y2k test implementation and data research, for other projects having an effect on assigned projects.

All the projects were a wide range varied from, Data communication networks, WAN, LAN, software testing, SW/HD development and installations. Projects monitored based in the extensive training with PMI/PMP standards by Planning, Coordinating, Scheduling, Directing, Controlling, Budgeting and Closing. The Project Management by documenting the lesson learned for reference on future project

Systems Analyst II. (Promoted with in the state)

I performed complex data analysis on administrative, fiscal, statistical and engineering Analysis. To determine whether a data processing solution was practical and economical, I wrote database programs and I provided technical assistance to other programming staff, by writing software tests, for a number of projects. Such as, Medicare & Medicaid, TANF, and SNAP from the lone start card I have to debug programs, and prepared detail analysis, plans, diagrams, charts and verifications of procedures. Also I provided technical analysis to support the state agencies during Implementation of the EBT-1 and serve as subject matter expertise to support escalations. I had to write software design specifications, complete LCSD documentation, and Software problem resolution. SQL Coding modifications for RDBMS and COBOL run streams.

Programmer Analyst:

Working with the vendor drugs department. (Promoted with in the state)

My duties were to Audit /research data documentation using MYSQL and SQL. Setting the programming logic and modifying the state programs run streams Such as Medicare, Medicaid, TANF, EFT, working with Food stamps applications to determine eligibility and to upgrades the claims and payments by working with the DHS EBT project team to define software requirement for the system implementation. Also, to update the Medicare, Medicaid and food stamps recipient’s files. I wrote code for implementations on HIPPA complaint, modifications and software testing for Electronic health records. Updating RDBMS/COBOL programs and run streams Worked batch and online processing to produce reports and data files.

AUSTIN COMMUNITY COLLEGE 1998-1999

Adjunct professor (p/t evening)

Teaching Computer Science courses: Visual Basic 6.0, C++ programming, SQL, COBOL and RDBMS JAVA and Java Applets concepts and overview.

TEXAS DEPARTMENT OF PUBLIC SAFETY 1996-1997 PROGRAMMER ANALYST

Programmer on different languages, i.e., COBOL, DB2, RDBMS, SQL, and data analyst with SAS statistical sample package, also converting software from Assembler to micro focus COBOL, from ISAM to VSAM .Producing program to perform statistical analysis for counting different classes of driving licenses, this to control the numbers of diseases and new issues on different categories. Work done on a mainframe platform IBM system 390, JCL and CICS/MVS Version 2.12

Additional duties: Training the Data Processing Department personnel on Windows and data collection.

Ernesto Mayer cont;

skills and knowledge

Cobol

C/C++

JAVA Scripts

Epidemiology sw 6

HTML

Java applets applications

LAN /WAN

Microsoft Access, Excel, Power Point, Word

Microsoft project 2000

OS/2, UNIX, TCP/IP

Project Management Training from PMI, PMP. PMBOK

RDBMS, CDML, DDL, DMS, ODBC

Telecommunications, (Cisco Routers, gateway, hubs Computer networks, Voice over IP, security)

SAS and SPSS statistical packages.

SQL / MYSQL

UNIX System V release IV

UNISYS 2200 mainframe with ECL and IPF editor

Amdahl 5595 mainframe with JCL

IBM 390 JCL Systems

CICS/MVS version 2-12

Visio Graphic Design

Windows, XP, Professional.



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