Summary: Fifteen years of progressive experience in program management, project management, product management, business analyst, business process management, account management, application analysis and ITIL support.

My technical experience includes providing success to many of the IT professional disciplines through leadership, comprehensive customer-oriented solutions, operational and organizational redesign, application development (SDLC), database development, systems engineering, while working within the R&D process. Proven experience in professionally communicating with all levels of management, client stakeholders, and strategic alliances.

Education:

Colorado Technical University

Executive MBA (Corporate Management)

Colorado Technical University

Masters of Science Information Technology (IT Management - ITIL)

Colorado Technical University

BS Computer Systems System Engineering (Computer Science – 95% completed before Masters)

Kutztown University of Pennsylvania

BS Education (Telecommunications)

Dale Carnegie Management Training

Completed 12 Week Business Management / Public Speaking Course

Denver Center Theater Academy / Denver Center of Performing Arts 2006 – 2008

Business Presentation / Public Speaking

PMI Member ID: 2598840 – Completing PMP Certification March 2016 – 5th Editions (Completed PMI Boot Camp)

Clearance: Possessed TOP SECRET SCI/SBI security clearance from 1987-2000 (U.S. Air Force & DOD companies)

Professional Experience:

Verizon Wireless Conferencing - Program Manager / Product Manager / Sr. Business Analyst - NewProduct

Development – Advanced Communications Product Development (ACPD) Verizon Marketing - Z832557 - 2/15/Present

Cisco WebEx Program Manager – Verizon Conferencing - Verizon is sole provider to 400+ International WebEx customers. Facilitate partnership with other product management teams to define a consistent, integrated, holistic product management approach for all Verizon products and services. Following Software Development Lifecycle – Agile methodolgies/Scrum.

Program Manager – Cisco Global Service Provider – Cloud Services (Telephony, Audio, VOIP, Video, Billing)

Provide organizational focus to drive new product development while delivering unique beneftes and superior value to customer base.Coordinating tracability matrix between customer, Marketing, operations, development, and organizational goverance.

Maintaining PLC management strategies, and developing new processes and disciplines to align with current cost structures and budget thresholds. Client Cost Analyst, Project Budget Tracking, Stakeholder Financial Dependencies

Release mangement specialist for all Verizon Conferencing Communication applications – 18 differenct applications.

Provide PM strategies and application integration with respect to Oracle database environment(s).

Provide strategies to validate business process architecture - reduce inefficiencies throughtout Shared Services processes.

Coordinate SDLC and architecture reviews to better faciliate system and software parity in the UCC environment

Cloud Collaboration Applications – Cisco Systems – Partner Services Manager – Acquisition Goverance Team

Advanced Communications Product Development -Verizon Product Innovation and New Business Ideation Processes.

Kaiser Permanente - IMG Program Manager – Enterprise Pharmacy Information Management – EPIC Healthcare

Applications - Disaster Recovery (9/13 – 9/14) Kforce Contracting Agency - 1YR Contract - E704109

Managed 8 Project Managers (System Integration, Disaster Operations, QA,Infrastructure, DBA’s,Procurement, Bussiness Analyst, Vendor Management)

Program Manage KP product conversion initiatives – Agile SDLC/Srum - Pharmacy system and software migration project. Production data replication operations – Oracle.

Set new milestones and goals for the KP Pharmacy Delivery disaster recovery group(Continous Availability)

Providing ePMO w/ DR release management, data integration and SW migration (middleware) to facilitate COS and QOS.

Through PMM and BPM lifecycle, bring non-integrated systems, teams, and processes into real-time ITIL business solutions

Provide PM direction towards implementing EPIC, Citrix Workspace Suit, XenApp-XenDesktop, Riverbed, and GoldenGate

Responsible for providing project communication management to all stakeholders, vendors, and support organizations

Provide strategies to validate business architecture and reduce inefficiencies throughtout enterprise transistion processes

Coordinate SDLC and architecture reviews to better faciliate system and software parity in the DR environment

Provided business process and project leadership, business judgement, and analytical insight to support strategic initiatives

Implemented Cloud Strategies, Data Center strategies-Infrastructure rememdiation and vendor (IBM) implementations

Worked closely with IBM RFS contract negotiators to benchmark future project deliverables - Service Delivery (ITIL)

General Electric – GE Transportation - IM Program Manager – Business Process Excellence (7/11 – 3/13)

IT Infrastructure Systems Engineering – Durathon Battery Manufacturing – GE Energy Storage – GE Solar (Interface)

Oracle SDLC development program manager - Supply Chain Data Management - Manage Productivity – IT Analysis (Strategic process improvement & service solutions) Agile-Waterfall Methodology

Synchronized manufacturing productivity via business modeling and lean proficiencies to reduce time to production and improve overall business structure and model (Durathon Battery was a startup venture for GE, all processes were new)

Facilitated close collaboration with marketing to translate practice needs, market analysis, competitive analysis, and regulatory environment factors into actionable strategies and tactics for the product

Partnered with internal and external domain experts to highlight emerging product trends needed by customers.

Engaged with marketing, engineering, and operations to create long-term product roadmaps, requirements, and business plans. Salesforce.com implementation.

Established tradeoffs between internal development and business partnership activities with strategic partners-including contract negotiations and maintenance, product changes, forecasting and financial tracking (Oracle Financials)

Global Services IT Infrastructure Installation – Transportation OPS - China, Brazil, Russia, South Africa, Mexico and USA

Developed comprehensive program scope and project plan for Global Infrastructure Implementation (OPM - 20 Projects)

Responsible for initiating project time management, cost management, risk management, and resource management

Responsible for providing project communication management to all stakeholders, vendors, and support organizations

Assisted with integrating 9 business processes into core GE software capabilities and manufacturing technologies(Proficy)

Coordinate all procurement processes for each project and vendor deliverables. Avaya VOIP, VMware Implementation.

Project Management, Organizational Design, Business Analyst - SOW, SLA development and Management (ITIL)

Provide Service Level management for Cisco system and software migrations – Campus level migration projects (18 Blds)

Executive Presentations (Pitch) / Supply Chain Development Requirements Gathering / Agile-Waterfall Methodology

Coordinated all Datacenter additions and Reconfigurations-Infrastructure design and capacity planning (Functional Recovery)

Solutions Architect responsibilities / Business Case Analysis / HP ALM product development interaction (Enterprise)

Six Sigma / Lean Principals / Oracle ERP – BPM - Watch Video - https://www.youtube.com/watch?v=i4JMhzvcTIc

Watch Video Representation https://www.youtube.com/watch?v=4YZU3ZzvVT4 - https://renewables.gepower.com/

Program Manager- Academy Real Estate & Construction, LLC / Academy Home Loan, LLC (4/03- 7/11)

Program/Product/Project Manager – Construction project, product, and strategy management

IT Operational process improvements, Product Sales seminars coordinator

Overall marketing implementation, business strategy, product and process development – Developed construction timelines/deadlines.

Support product development strategies with respect to cost structure and service packaging.

Assisting product lifecycle plan and identify resourcing needs, from inception

Architectural design coordinator - Implementation timeline - Maintained Marketing and Agent Education Coordinator

Public Sector Sales Coordinator and Contract Management

IT Manager - Siebel Sales Operational Manager: Change Management - Business Development – Software

Development – ITIL Technical Support/Financial Oversight – Verizon/MCI-WorldCom Business Markets: (6/99– 3/03)

Siebel ERP Development – SDLC – Oracle Data Replication Strategies - Service Level planning, organizing, managing and securing customer resources. (SPOC)

Project Implementation Specialist – ITIL proposal, RFP/RFQ, and publication of customer requirements

Foster an environment of control to ensure IT services and tracking current expenditures against the budget (reporting)

Quantified ROI and profit improvement opportunities through REAL executive business goals and objectives

Demonstrated how technology investment(s) enabled specific and quantifiable business goals to be achieved for long – and –

short term business objectives using ITIL Service Management theories and implementations. Datacenter

strategies/coordination.

Developed comprehensive Change Management / Business Cases / Business Analysis / Enhance safety and accuracy

Developed business alliances between internal & external customers, development, and production support organizations

Coordinated and maintained 32 internal Service Level Agreements -Project Management (mission, strategic, operational,SIS)

Developed, directed, and implemented business process changes / Disseminate information on best practices and thereby mitigate the errors / Performed modeling, meshing, and analysis on all types of simulation projects

Communicate effectively with all levels in organization and management.

Implemented and managed staff development, behavior management, and coaching.

Developed and managed High Availability and Disaster Recovery Systems (24/7 Follow the Sun Projects)

IT Manager - networkMCI Conferencing: Audio and Video Software Development (5/98- 6/99)

Provided IT infrastructure lifecycle technical and application support(SDLC)

Implemented Project Management processes to solve complex business initiatives

Managed Global networkMCI Conferencing development operations (TELCO) (UCC Software)

Managed UNIX/LINUX/Microsoft and Database production support Teams

Installed, administered, tuned, and upgraded Oracle and Informix applications

Performed and assisted application development processes for production operations

Designed and developed monitoring programs for problem identification and analysis

Provided critical customer care, problem escalation, analytical support, and business performance improvements

Provided second-level application support on UNIX and Oracle client-server applications

Implemented learning development, staff development, and coaching

Lead Technical Engineer - MCI Business Field Systems Development: Enterprise Siebel Dev / Business Markets (11/97-5/98)

Developed project initiatives and test cases for Informix to Oracle conversion / Business Analysis

Analyzed and evaluated Siebel application development, testing, and performance

Installed, administered, tuned, and upgraded Oracle and Informix applications

Led UNIX System Administration Team (IBM SP2 Systems, Compaq UNIX, HPUX, SOLARIS)

Designed and developed Oracle databases systems and applications

Designed and developed Informix systems and applications

Designed and implemented enterprise storage solutions (EMC, HP, StorageTEK)

Designed and developed financial systems reporting applications

Managed middleware systems and streamlined internal application processes

Other Experience:

2/15 – Present Verizon Wireless – Program Manager / Product Manager / Sr. Business Analyst

New Product Development – Verizon Consolidated Conferencing Systems

9/13 – 9/14 Kaiser Permanente – IMG Health Care Information Systems

IMG Program Manager – KP Enterprise Pharmacy Information Management (ePIMS)

7/11 – 03/13 General Electric – GE Transportation / GE Energy

IM Program Manager - Global IT Infrastructure Implementation/ ERP – GE Transportation

03/03 – 07/11 Academy Real Estate, LLC / Academy Home Loan, LLC / Construction Supervisor

Program Manager - Public Sector Sales & Seminar Coordinator /Business Product Development

06/99 - 03/03 Verizon /MCI WorldCom / Business Markets: Siebel Sales & Service System Support

Manager IT Production Support & Development / Business Analysis / Systems Analysis

05/98 – 06/99 netwokMCI Conferencing (nMC)

Manager IT Production Support & Development / Business Analysis /Systems Analysis

11/97 – 05/98 MCI Business Field Systems Development (BFSD)

Lead Engineer - Oracle, Informix, Sybase, Siebel, SAP, DB2, TSM, Microsoft, UNIX Development

MIT Campus Training - IBM SP2 (Big Blue) Systems Engineering (15 Weeks)

04/96 – 11/97 MCI Business Products Support (ITO)

Lead Engineer – Microsoft Operations / Database / UNIX / VMS Systems & Network Engineer

04/95 – 04/96 MCI Network Services: Distributed Computing Services (MRSS)

Lead Engineer – Exercise knowledge of MCI Network Services test and operational systems to provide systems engineering, project management, and administration strategies, and support for software engineers and system developers.

09/93 – 04/95 Kaman Sciences Corporation: (DOD – Air Force Project)

Systems Engineering – Project Management - Metrics Coordinator (IDEF) Modeling

UNIX / VMS Systems Network & Engineering / Storage Management

10/92 – 09/93 Science Application International Corp: SAIC (DOD – Air Force Project)

Systems Engineering – Research & Development Division – Air Force TCP/IP International Integration Project UNIX / VMS Systems Administration (WWW Development Project)

05/89 – 10/92 Lockheed Technical Operation Corp: LTOC (DOD – Air Force Project)

NORAD Ready Response Team –Systems Engineering – UNIX / VMS

Administration – Early Warning Systems – Warfare Intelligence - Storage Management

12/86 – 10/92 United States Air Force: NORAD SPACE CENTER (NASA / Satellite Deployment Projects)

Technical Summary:

PDX, EPIC, KP Health-Connect, Tivoli Products, BMC Remedy Change Management, WebSphere Products, Oracle RAC, Cisco WebEx development, Citrix Workspace Suit, XenApp, XenDesktop, Citrix, AIX-LPAR, JBOSS, SDLC, PLCD, Corba, Weblogic, ITIL Service Management – Service-Now, Siebel CRM, Oracle ERP, Oracle 7-8-8i-9i-10i,11i,SAP R/2-R/3,Agile BPM,VOIP-Avaya, Six Sigma, Informix, OOA-OOD, JAVA, J2EE, J2SE, VB, PERL, C#, Microsoft, Microsoft Project, Microsoft Visio, Microsoft SQL, Microsoft Exchange, Microsoft Infrastructure Solutions, Messaging, SQL, VMware, SAN, Storage, PMI, EMC, IBM, Symantec, AIX PowerVM, IBM SP2, CISCO, CA-Unicenter, XP, VMS, SUN Solaris, ERWIN, SAP, XML, HTML, LINUX, REDHAT, Actuate, REPORTS, Reporting software(s) P&L, Rapid Prototyping, PESTLE, MOST, SWOT, CATWOE, SIX Sigma, Solutions Management, Materials Management, Client Server, Contract and Negotiation Management, BDE, DB2, OLAP, Cognos, People Soft, Clarify, Site Minder, Aspect, Active X, ADSM, SP2 (PSSP), Rational, Hyperion, TSM, Web, RDBMS, MS Project. Extensive DOD Defense Contractor experience, IEEE, ITIL, ERP – CRM solutions, Active Directory,

Thank you very much for your sincere consideration for the open position posted on your website. I hope to hear from your soon.

I strongly believe I could bring a fresh perspective to your present operation and would like your consideration for the position for which I am

applying.

In conclusion, I believe I am (a /an)

Innovative Traditionalist; I have a true appreciation for the innovating processes and procedures while maintaining those attributes that have contributed to making my present company successful.

Data Driven; I have proven my ability to leverage my present company’s data assets to develop logical and convincing business models that prove how micro changes will produce macro results.

Persuasive Leadership; I have proven my competency, as a leader - to anticipate and respect the individual needs and strengths of all team members.

Intuitive Initiator; I have the ability to optimize individual team members’ performance by providing actionable plans that facilitate the realization of a common vision.

Team Player; I have an acute respect for the leadership tasked to provide vision and direction for the success of the company; I’m on board!

Kind regards,

Kyle W. Cottman

2770 Dristol Dr

Colorado Springs, CO 80920

Cell: 719-***-****

Email: actims@r.postjobfree.com

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