AMITHA K. MURALIDHARAN

Karavelil House, Kaithakody (PO),

Kattathoor, Pathanamthitta Dist., Kerala State

Mobile: +91-766*******

Email: actikw@r.postjobfree.com

CAREER OBJECTIVE:

I am looking ahead to work in a professional, growth oriented organization, where in one can make significant contribution to the success of the organization. Seeking a position that involves creativity, challenges and that provides me, an opportunity to constantly strive to explore, innovate & excel in attaining organizational and my individual goals. A consistently dependable team player, I can thrive in a high-pressure environment, enjoy the challenges of meeting deadlines and work in a team.

STRENGTH & SKILLS:

Good analytical, interpersonal, communication & listening skills coupled with dedication and sincerity towards the assigned job.

EDUCATION BACKGROUND:

Course / Degree

Institute / Board

Year of Passing

Bachelors of Accounting & Finance

Mumbai university

2015

H.S.C

Maharashtra Board

2012

S.S.C

Kerala Board

2010

EXTRA QUALIFICATIONS

* Completed successfully MS-CIT, MS Office – Basic Computer Course (MS Word, MS Excel, MS Power Point & Internet)

EXPERIENCE

Working as “Senior CRM Practitioner” at IBM Daksh Business Process Pvt. Ltd., Mumbai

Key Responsibilities

* Ensure outstanding customer satisfaction by maintaining strong working relationships.

* Guide and lead team members to deliver products/services that meet or exceed the customer

requirements.

* Handle client issues throughout the implementation life cycle in a timely and accurate fashion.

* Manage and train resources to ensure quality and consistency of service to customers.

* Schedule and conduct status meetings with appropriate development resources and customers.

* Provide proper refund and compensation to customers on time.

* Assist sales team in business acquisitions, planning, retention and management.

* Maintain complete and accurate customer correspondence data.

* Assist in making major business decisions.

* Develop and update client related reports.

* Managing client relationships to build a reputation for excellent service and generate repeat

business.

Worked as “Production Manager” at Hangout Industry

Key Responsibilities

* Overseeing the production process, drawing up a production schedule

* Ensuring that the production is cost effective

* Making sure that products are produced on time and are of good quality

* Working out the human and material resources needed

* Drafting a timescale for the job

* Estimating costs and setting the quality standards

* Monitoring the production processes and adjusting schedules as needed

* Being responsible for the selection and maintenance of equipment

* Monitoring product standards and implementing quality-control programmes

* Ensuring that health and safety guidelines are followed

COMPETENCIES

Quick learner & adapts well to changes and pressure in work place

Managing relationships & working efficiently with diverse groups of people

Committed to meeting deadlines and schedules

Leadership skills to lead projects & handle work independently

LANGUAGES KNOWN

English, Hindi, Malayalam, Tamil (Speak, Read, Write)

HOBBIES

Reading Books & Listening Music

DATE OF BIRTH

7/03/1995

DECLARATION

I hereby declare that the details furnished above are true to the best of my knowledge.

Mumbai

AMITHA K MURALIDHARAN

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